Recent Posts

The Fire Restoration Process

12/4/2019 (Permalink)

Two female SERVPRO employees pack items into cardboard boxes with SERVPRO logo Our employees pack items in fire-damaged homes and send them to our warehouse to be cleaned!

After you have a house fire, your priority is to get your home—and your life—back to normal. Our team at SERVPRO of Catawba County East knows that the process isn’t easy, but we’ve helped thousands of homeowners recover from disasters. But if you or somebody you know is going through this process, it can be confusing. That’s why we’re outlining the general fire restoration process—from start to finish.

  1. Assess the damage. The first thing our team will do is come out to your home and inspect the damage. From here, we’ll have a better sense of what needs to be done, and we can develop a tailored restoration plan.
  1. Extract and dry the water damage (if applicable). In most cases, if you have fire damage, you also have water damage. That’s because the fire department doesn’t help you dry your home after they extinguish the fire. If that’s the case with your property, we’ll take care of the water first.
  1. Pack out and restore salvageable items. We know how important your belongings are, which is why our team does everything in our power to clean and restore them. Our team first sorts and boxes all of your items, which we then send to our cleaning facility. From there, we use a variety of tools, equipment, and cleaning methods to attempt to restore your belongings to their pre-fire condition.
  1. Clean your home’s interior. Except in extreme cases, our team will clean soot and smoke damage from your furniture, walls, and ceiling. We use dry chemical sponges and proprietary cleaning products to remove as much soot from affected areas as possible. We even clean your HVAC system, which will likely be overloaded with soot particles and other contaminants.
  1. We return your belongings. Once we’ve finished cleaning and repairing your home, we’ll return all of your belongings we stored during the restoration process. All of your items are inventoried in our system, so you can rest assured everything will be returned!

A house fire is not something you’ll want to experience. At best, one will briefly disrupt your life; at worst, it can turn your life upside-down. Fortunately, our team is experienced and knows how to handle the restoration. If you or somebody you know has a fire, our cleanup and restoration specialists are always here to help!

3 Ways Water Can Damage Your Home

11/27/2019 (Permalink)

Books and boxes sit on buckled wood floor tiles in a hallway Sometimes water damage isn't apparent until it's too late. In the above photos, wood floor tiles buckled!

If you spill some water on the floor, you can just dry it with a cloth or paper towel. But if your dishwasher has been leaking for the past few hours, you’re going to need our water mitigation team. In general, people tend to underestimate how water can affect your home, especially in large volumes. The reality is that it can be quite destructive.

  1. It can ruin wood. Wood is a very porous material, so when it’s exposed to water, it absorbs it, which in turn causes it to expand and warp. If you’ve seen wood flooring buckle, that’s because it has absorbed too much water and can no longer fit into place. This is why wood tends to be one of our top priorities when drying a home.
  1. It causes mold growth. Although mold spores are everywhere—including in your home—they don’t generally pose a problem until they’re exposed to moisture. When this happens, the spores activate and begin growing in colonies. When we visit a water-damaged home, we apply an antimicrobial treatment to help prevent mold growth.
  1. It can be a health risk. Water is great breeding grounds for many bacteria, which can pose health risks, especially for those with compromised immune systems. Even if the water is initially clean, it can deteriorate within a couple of days. And if the water was already contaminated to begin with, it’s even more important you stay away from affected areas until our team has it cleaned up.

Water damage isn’t something to ignore, especially as time goes on. If you have water damage, our team is professionally trained and is available 24/7! We’ll make any disaster “Like it never even happened.”

Why We're Thankful This Year

11/24/2019 (Permalink)

SERVPRO employees sit around mutliple wooden tables and face the front of a room We started hosting employee appreciation meetings each quarter. We want our employees to know how thankful we are for their efforts!

Thanksgiving is just a couple of days away, but at SERVPRO of Catawba County East, we’re already reflecting on the ways we’re thankful. Each year, we ask our employees to reflect on the things we’re thankful for—both personally and professionally. In honor of the holiday, we’d like to share some of the things we’re thankful for in 2019.

  1. Our Employees. It’s no secret that without our employees, we wouldn’t be able to help the hundreds of customers that call us each year. We’re grateful not only for the employees who have just joined our team but also for the ones who have stayed with us since we opened our doors.

  1. We’ve reached our 10-year milestone. When we opened our first franchise in Lenoir back 2009, we had no way of knowing we would buy 3 additional franchises and become one of the most successful franchises in the nation. We’re so grateful that we’ve had the privilege to serve this community for 10 whole years!

  1. You—our customers. Finally, we want to thank you and all of our other customers who trusted us to help them in their time of need. It’s no small thing to trust somebody to come into your home or business, but we’ve been able to help thousands in the community. Thank you for calling SERVPRO to make it “Like it never even happened.”

We’re proud and thankful to have been blessed with a wonderful and supportive community. If you ever need our help—even on Thanksgiving!—know that we’re just a phone call away.

We Clean & Restore Your Belongings

11/19/2019 (Permalink)

Sitting female SERVPRO employee places sticker on boxes filled with books Our employees carefully pack and sort your affected belongings before taking them back to our warehouse to be cleaned and restored.

Fire and water can damage more than just your home—it can affect your belongings, too. We’ve helped thousands of customers in our more than 10 years of business, and we’ve seen first-hand how much impact a disaster can have. In our mission to be the premier restoration company in the area, we’ve invested in technologies to clean and restore items ravaged by fire or water damage.

Our Textiles Cleaning Facility

We try to do much of our work in-house, so you can feel confident that your belongings are in good hands. That’s why we’ve invested in a state-of-the-art textiles cleaning facility, which is located at our main office. Our technicians clean, dry, and fold any of your damaged textiles. We even have an ozone chamber to remove strong odors, and an Esporta machine, which can clean 90% of soft goods affected by smoke, contaminated water and sewage, biohazard contaminants, and more!

Ultrasonic Machines

In addition to cleaning textiles, we can also clean jewelry, glass, and more using our ultrasonic machines! These machines produce high-frequency pressure waves to agitate a liquid and put a heavy force on contaminants—even in small spaces we couldn’t otherwise reach. These machines help us clean a wide assortment of items that we can’t clean in our textiles cleaning facility or by using our proprietary cleaning products.

Restoring Your Possessions

Our goal is to make your disaster “Like it never even happened.” That’s why we use a variety of equipment, cleaning products, and restoration methods to clean and restore your belongings. If you or somebody you know has been affected by fire, water, or mold damage, call SERVPRO of Catawba County East today at (828) 465-6504!

How SERVPRO of Catawba County East Focuses on Customer Service

11/16/2019 (Permalink)

Row of white washing machines next to stacked dryers Our textiles cleaning facility is just one of the many in-house services we offer to improve our customer service experience!

Customer service is something we often talk about at our office. Because many people are calling us on one of the worst days of their lives, we do everything we can to make the process as easy as possible for the customer. Since we opened our doors in 2009, we have made many changes to improve our customer experience!

  • We’re available 24/7. If you have water damage or a fire, you don’t want to wait until Monday morning—you want help now. We know this, and its why we are available for emergencies 24/7, even on holidays! You’ll get the same prompt response you would get during our normal operating hours.

  • We do most of our services in-house. When we first opened this franchise 10 years ago, we could only handle basic restoration services—everything else had to be outsourced to another franchise or business. Now, we’ve expanded our operations and are able to do most things ourselves. For example, we have our own textiles cleaning facility, so any damaged or contaminated clothes or linens can be cleaned at our warehouse!

  • We explain our processes. When we enter your home, we’re really entering your life. That’s why train our employees to explain the restoration process and to answer any questions you might have. We want you to trust our team and feel assured they’re properly treating your home.

If you have damages at your property, you need a team you can rely on. As we’ve grown over the years, we’ve put the customer experience at the front of our minds. So if you have a disaster at your home, know our team is here and ready to help!

Why SERVPRO of Catawba County East Can Handle Any Commercial Disaster

11/11/2019 (Permalink)

Green SERVPRO vehicles parked together When disaster strikes, we can get as many people as necessary to complete the job!

Business and other commercial properties tend to be large and hold high-value assets. That’s why almost any kind of disaster can be extremely costly—it can halt operations and/or damage property. Due to the typical scale of commercial disasters, most property owners will want the help of a disaster restoration company who can handle any size disaster. Fortunately, our team at SERVPRO of Catawba County East can do just that!

  1. We have over 60 trained employees! It might come as a surprise, but our franchise is comprised of dozens of trained and certified employees. Since our doors opened in 2009, training has been high on our priority list. This comes in the way of corporate certification exams, IICRC certifications, and internal reviews. Our team also continues to grow in size each year!

  1. We have hundreds of units of restoration equipment. No matter how extensive the damage, we have the people and the equipment to handle it. We keep a massive inventory of air movers, dehumidifiers, cleaning supplies, and more. We also have an onsite textiles cleaning facility, so we can clean any of your damaged assets!

  1. We have access to hundreds of SERVPRO franchises. Although our franchise alone can handle large-scale disasters, you should know that we can request the help of other SERVPRO franchises, if necessary. Our goal is to restore your commercial property as quickly as possible, even if that means getting help from other franchises. That’s why we’re certain we can handle any size disaster!

If you have a disaster at your commercial property, rest assured that you’re in good hands. In our 10 years of business, we’ve helped thousands of homes and businesses recover from water damage, fire damage, mold growth, and more. So if you need professional help, call SERVPRO of Catawba County East today at (828) 465-6504!

3 Fire Prevention Tips for Fall & Winter

11/11/2019 (Permalink)

Gray storage tote at the bottom of stairs with soot-covered walls This house caught fire because of an electrical fire. Be careful with how many appliances you plug into a single outlet!

Did you know that most home fires occur during fall and winter? In fact, the peak months are December and January. Fires occur more frequently during these periods for several reasons, but it’s generally because people start using heating equipment and tend to be home more often. Fortunately, there are a few things you can do to lower your home’s risk of having a fire!

  1. Keep heating equipment away from flammable objects. Space heaters, candles, and even fireplaces are common sources of home fires. Often, they are too close to flammable objects that then catch fire. If you opt to use any heating equipment, keep them at least 3 feet away from other objects—especially if they’re flammable!

  1. Don’t leave the kitchen unattended. Cooking-related fires are the most common types of home fires. These fires can be instigated in a number of ways, but they often get out of control because the kitchen isn’t being monitored. We know holiday cooking is a favorite pastime for many, but always make sure somebody is present in the kitchen while it’s in use!

  1. Don’t put too many plugs into an outlet. When people are home, they tend to use their electronics. This generally isn’t much of an issue, but when too many plugs are put into the same outlet, it can cause the outlet to overheat and catch fire. Use caution when using power strips or when plugging in high-voltage devices!

As a disaster restoration company, we’ve seen how destructive fires can be. Homes can be lost, and valued possessions can be destroyed. We hope that you’ll be safe and practice fire safety this fall and winter, but if something were to happen, know that our fire restoration experts are always here to help!

How Water Damage Can Affect Your Business

10/23/2019 (Permalink)

Green air movers drying water on concrete flooring in an office Water damage can disrupt your business and result in lost revenue!

No business wants to have a disaster at their operations site. Incidents can slow or halt productivity, they are generally expensive to cleanup, and many have forced businesses to close their doors forever. As a disaster restoration company, we have seen first-hand how water damage can negatively impact a business.

Mold Damage

Water damage tends to lead to mold damage, especially if it’s not been properly addressed. In ideal conditions, mold growth can occur in as little as 48 hours, but it can also occur much later. Depending on the type of business, mold can present several complications. For starters, it can cause some health effects in people, which can slow your team’s productivity. If you work in an industry with sanitary guidelines, this can present other issues entirely.

Structural Damage

Water can do a number on your property’s structure. Because many materials are porous, water tends to seep into many objects and cause both short-term and long-term damage. Wood flooring, for example, is likely to buckle, and dry wall generally needs to be removed to dry any moisture it absorbed. Water mitigation teams like ourselves are able to completely dry out affected areas, but it’s not always cheap to do so, depending on the extent of the damage.

Be Prepared for Water Damage

In an ideal world, you would never have water damage at your business’ property. In reality, you might have one when you least expect it. Water damage can be expensive incident that can set your business back, but if you react quickly, you can mitigate the impact. If you have a Newton-area business with water damage, call our water mitigation team today at (828) 465-6504!

Water Damage Essentials: Moisture Meters

10/10/2019 (Permalink)

SERVPRO employee inserts a moisture meter into a wall Above, one of our crew chiefs uses a moisture meter to check the moisture content of this wall!

Our technicians use a lot of tools and equipment to inspect and dry your water-damaged home. Each tool has a unique function to ensure we have completely dried all affected areas. One such tool is the moisture meter, which helps both identify wet materials and determine when those materials are dry. In fact, you could say it’s one of the most important tools in measuring our goals and success.

Using the Moisture Meter

The moisture meter is a handheld device that provides our technicians with a numerical value for the moisture detected in a material. When we initially use these devices, we are looking for the drying standard, which is the value the meter reads for an unaffected material. We then use this value to determine how wet the affected material is and use it as our drying goal.

That can be a little confusing, so we’ll break it down in an example:

Let’s say there’s a home that had water damage in one of its rooms. When our technicians use the moisture meter on wet drywall, it reads “33%.” But when we measure unaffected drywall in a completely different room, it reads 13%. This second reading is our drying standard, which is the moisture percentage we aim for in the affected room.

Completely Drying Your Home

It’s difficult to thoroughly mitigate water damage if you don’t know how dry material is or needs to be. A moisture meter is an invaluable tool in the disaster restoration industry, and it’s why all of our technicians are equipped with one. If your home has water damage, know that our technicians are here to make it “Like it never even happened.”

We Support the Community

9/24/2019 (Permalink)

Three men hammering into the wooden frame of a shed Our employees are involved in many local activities. Above, one employee volunteered with Habitat for Humanity!

At SERVPRO of Catawba County East, we believe it’s important to be a pillar in the community. When we purchased this franchise in 2015, we made it a priority to be actively involved in local events and organizations. As we’ve continued to grow, we’ve expanded our involvement and the commitments we make.

NC Fire & Life Safety Bowl

Each year, the NC Fire & Life Safety Bowl pits teams from local schools against each other to test their knowledge on safety. The winning school in each region wins a cash prize and moves on to the state finals. SERVPRO of Catawba County East serves on the planning committee and as moderators for the actual event. We’re excited to see the younger generations learn the importance of safety!

Safe Harbor

SERVPRO of Catawba County East is a huge supporter of Safe Harbor, a nonprofit dedicated to sheltering and rehabilitating battered women and their children. One of our employees serves on the Board of Directors, and we sponsor many of their events. We’re proud to have such a great organization in our community!


We encourage our employees to join their local Rotary club. This civic organization serves the local community through various projects (determined by the local chapter). Several of our employees are Rotarians and help run events and activities.

We’re Your Local SERVPRO

As a local business, we love to be a part of the community. In addition to supporting the above organizations, we sponsor golf tournaments, make monetary donations, and more! When you call on our team, you’re calling on your friends and neighbors. If you have fire or water damage at your property, call SERVPRO of Catawba County East at (828) 322-4400!