Recent Posts

Why You Should Call Water Damage Professionals

5/18/2020 (Permalink)

Black mold growing on walls in hall with fans Water damage can cause mold growth, just like it did in this home!

Water damage cleanup can be a stressful and expensive process. That’s why many property owners initially try to clean the damage themselves. Over the years, however, many of those same customers will later call us about mold problems or other unexpected complications that arose from their DIY efforts. While we understand the desire to handle problems yourself, if you have water damage, there are a few reasons why you should call the professionals instead.

Water Damage and Mold

In addition to food (organic material), mold spores need moisture to activate and grow. Unfortunately, the large volumes of moisture produced by water damage are exactly what they need.

Although this growth can be hindered by quick action, it’s crucial that the excess moisture is completely dried out. Most homeowners aren’t equipped with the tools and knowledge needed to completely mitigate water damage, which is why they still end up with mold damage. This is often because they weren’t aware of any hidden moisture.

Hidden Moisture

Homes and buildings are full of porous materials, such as drywall, wood, and carpet. When a property has water damage, these materials absorb much of the water—sometimes where you can’t even notice. Although you might dry all the visibly affected areas, it’s the hidden moisture that can cause problems like mold and structural damage. These issues occur behind and underneath surfaces where they can’t be seen until it’s too late.

Your Local Professionals

Since 2009, SERVPRO of Catawba County East has helped thousands of home and business owners recover from water damage. Our highly trained team takes steps to completely mitigate water damage and prevent mold growth. If you have water damage and need professional help, call us any time at (828) 465-6504!

What You Should Know About Flood Insurance

5/11/2020 (Permalink)

Guy riding bike on a street alongside traffic during heavy rain Flooding can happen to most people, so consider getting flood insurance!

In just the last year, we had two major storm events that flooded many homes and businesses in the area. Although our team helped hundreds of property owners, there were many who lacked the necessary insurance and had to pay for services out of pocket. We highly recommend you look into getting flood insurance, but before you do, there are a couple of things you need to know.

  1. You don’t need to be in a designated flood zone to purchase flood insurance. Even though we don’t live on the coast, many local homes are susceptible to flooding. Although there are areas that have been designated as flood zones, it’s not a prerequisite for purchasing flood insurance. Unexpected flooding can occur because of excessive rainfall and other factors!

  1. There is a 30-day waiting period. If you’ve thought about waiting for an impending storm before buying flood insurance, think again. There is generally a 30-day waiting period before your coverage can begin. That’s why it’s a good idea to consider it now—you never know when you might need it.

Cleanup and restoration services aren’t always cheap—even if it is necessary. Insurance can go a long way in alleviating the financial burden, but you have to have the proper coverage. Regardless, if you have storm damages, call SERVPRO of Catawba County West immediately for 24/7 cleanup and restoration!

3 Frequently Asked Questions About Fire Damage

4/29/2020 (Permalink)

Two female SERVPRO employees packing items into boxes Our team works diligently to clean your fire-damaged possessions.

We’ve been in the cleanup and restoration business for more than a decade. Over that time, we’ve helped hundreds of homes and businesses recover from fire damage. For many customers, this is a one-off experience they have never had to navigate. If this describes you, here are the answers to 3 of our most commonly asked questions.

  1. How long will the restoration process take? It’s hard to say exactly how long the restoration process will take if you have fire damage. If the damage is relatively minor, it could take a few days; if the damage is more extensive, it could take months to make the necessary repairs. We understand how stressful this process can be, so we work quickly and provide updates along the way.

  1. What will happen to my belongings? When possible, our goal is to restore your damaged possessions. We have an on-site textile cleaning facility, and we have access to several propriety cleaning products that can clean most items. If an item is beyond saving, we always discuss this with you before disposing of anything.

  1. Can you get rid of the smoke smell? The lingering odor after a fire is notoriously difficult to get rid of. Fortunately, yes, we do have a variety of products and processes we can use to remove the smell from your home. Our goal is to actually eliminate the odor as opposed to masking it or using other deceptive techniques.

At SERVPRO of Catawba County East, we aim to make any fire damage “Like it never even happened.” If you have questions or need professional help, call our team any time at (828) 465-6504!

What to Do If a Tree Falls On Your House During a Storm

4/20/2020 (Permalink)

Fallen tree blocking road right beyond an intersection Trees can cause significant damages, especially if it falls on your home!

We recently had a severe storm system move through our area. While our area managed to get by with minimal damage, it did cause some incidents. During most storms, in fact, we get calls from people who have had trees fall on their homes. This can be a difficult situation, but there are some steps you can take to keep you and your home safe.

Remove the Tree from Your Home

SERVPRO of Catawba County East is not a tree removal company, so we cannot remove a fallen tree from your home. You will need to have such a company come out and remove the tree before we can be of service. Once that’s been taken care of, you should call our team immediately.

Call a Disaster Restoration Company like SERVPRO

A disaster restoration company (such as SERVPRO of Catawba County East) will be able to tarp and board up exposed areas of your home. This important step will prevent outside elements from getting in the home and help keep it safe from intruders.

Our company will also be able to extract and dry water that may have entered the home if it has rained. This will prevent mold growth and further complications that can arise if water damage is left unchecked.

Call a Construction/Roofing Company

Depending on the damage the tree caused, you will likely need professional contractors to repair your home. We encourage you to call a local company you trust, but if you use us for the cleanup and restoration process, we would be more than happy to refer you to somebody in our network!

Saving Your Storm-Damaged Home

For years, we have helped hundreds of homes recover from storm damage. If you have damage induced by a fallen tree, call our expert team for help! SERVPRO of Catawba County West is available 24/7 at (828) 465-6504!

What Can Cause Water Damage?

4/8/2020 (Permalink)

Ceramic toilet in a white tiled bathroom Toilets are essential, but they can also cause quite a bit of damage!

Because of the COVID-19 pandemic, most of us are staying in our homes. While you’re home, it’s a great time to inspect your home to prevent potential water damages. After all, these incidents can be expensive to clean up and restore. Unless you’re familiar with what can cause water damage in your home, it can seem like a lot of ground to cover. That’s why we’re going to share some of the most common culprits.

  • Water heaters. Everyone loves a hot shower, but nobody loves hot water all over their floor and in multiple rooms. Yet water heaters are frequently behind the water damages we clean up. Often these appliances leak due to age-induced cracks, but they have also been known to burst due to various factors.
  • Roof leaks. Rain can happen any time, and if your home has any cracks or other weaknesses, you may find it inside your home as well. Roofs are one of the most common places to find structural damage, and it’s often a source for water damage during a storm. Check your roof and patch any spots that may pose a problem later.
  • Toilet Overflows. While it’s not often that toilets backup and overflow, it can happen, and it’s sometimes with disastrous results. Overflows can flood multiple rooms and can even cause flooding to subsequent floors. Even worse, contaminated water can even pose serious health risks.

Appliances, fixtures, storms, and other things can contribute to water damage at your home. There’s no fail-safe way to prevent water damages, but the risk can be significantly reduced if you take the proper precautions. If you do have water damage, our team is always available to help.

Why Soot Damage is a Big Deal

4/1/2020 (Permalink)

Woman wearing SERVPRO shirt scrubbing soot-covered walls Our team has plenty of experience cleaning up soot, which can cause damage and health complications!

Fires don’t always consume entire homes. In fact, many of our jobs come from small kitchen fires that mostly affect a couple of rooms. These types of jobs often deal primarily with soot, which many people try to clean up on their own. Unfortunately, soot can be a major problem that should be handled by professionals!

Soot is Notoriously Difficult to Clean

Soot can cause major discoloring, which is why it’s important to clean it from affected surfaces as soon as possible. Unfortunately, if it’s not cleaned properly, it can actually stain and cause further damage. Due to its nature, soot cleanup requires the use of certain cleaning products and techniques. That’s generally why the cleaning process is better left to professionals who know exactly what to do!

Soot Disrupts Your Air Quality

Our team is often hired to clean a home’s HVAC after it has fire. That’s because soot particles sit in the air ducts, ready to disperse once the system kicks on. Until your home has been thoroughly cleaned, you’re likely lowering your home’s air quality. This can be especially concerning with people with asthma and other health conditions, but it can cause complications for anyone given enough exposure.

Professional Soot Cleanup

Even a small fire can cause a lot of damage to your home. If you have soot damage, call our professional team at SERVPRO of Catawba County East at (828) 465-6504!

Water Damage Q & A: Can My Hardwoods Be Saved?

3/20/2020 (Permalink)

Machines on top of a plastic floor covering in a kitchen Hardwood floors can be heavily impacted by water damage, but we have a system that can help save them!

For many residents in the Newton area, water damage isn’t a common occurrence. Many of our first-time customers are often unsure of what to expect and have many questions. Hardwood floors, for example, are highly susceptible to water damage, so customers are often concerned with our ability to save them.

Can Your Hardwood Floor be Saved?

It is possible to save water-damaged hardwood floors, but it depends on the extent of the damage and how quickly you respond.

If the floor has only mild exposure, it may have cupping, which is possible to reverse. On the other hand, if the floor has been exposed to enough water for an extended amount of time, the planks may warp and will likely need to be replaced.

At SERVPRO of Catawba County East, we have a system for drying water-damaged hardwood floors. We will do anything in our power to save your floor, but in some cases, it might just be too late.

Professional Drying and Restoration

Over the last 11 years, we’ve worked with thousands of homes and businesses, so we have plenty of experience drying and restoring water damage. If your hardwood floors have been damaged by a leak or flooding, call our team immediately at (828) 465-6504!

Types of Businesses We’ve Served

3/9/2020 (Permalink)

Person sucking up water in a large warehouse We can help any business with clean up and recover from disasters, such as when we helped this warehouse extract its water damage.

Many people know we can clean up and restore disasters in your home, but did you know we’ve also helped many businesses as well? Over the last decade, our team has served hundreds of businesses in and around the local community. We’ve worked with many different industries, but here are just a few!

Hotels and Hospitality

Nothing ruins a nice stay at a hotel like a broken water pipe or mold. Over the years, we’ve helped dozens of hotels and businesses in the hospitality industry recover from a variety of issues—from flooding to fire damage to mold. We always work quickly to ensure our customers’ businesses are able to resume operations as soon as possible.

Emergency Services

Nobody is immune to disasters—including fire departments, law enforcement agencies, and other emergency services! We have helped numerous such agencies with disasters at their facilities, such as a burst pipe at a Newton-area fire department. Our team has also helped clean up biohazards and crime scene trauma.


Manufacturing warehouses often have a lot of activity, which makes them more prone to accidents. Because of these and outside factors—such as weather—we often respond to calls from business in this industry. We’ve extracted water, cleaned up fire and smoke damage, and even cleaned HVAC systems!

We Can Help Any Business

Since 2009, we’ve learned to navigate the complex nature of commercial disasters. In fact, we’ve helped with minor cleanups all the way to million-dollar damages. Regardless of your industry, we have the expertise and the experience to help. If you need professional cleanup and restoration, call our team today!

Why You Should Choose SERVPRO of Catawba County East

2/26/2020 (Permalink)

Drying machines stacked on top of each other along a wall We can do many of our services in-house, such as cleaning your damaged clothes, linens, and other textiles!

If you need a cleanup and restoration company, it’s important you choose the best—sometimes as quickly as possible. After all, these people will be in your home or business, so you’ll want a professional team you can trust. There are a couple of options in the area, but we want to make the case for why you should choose SERVPRO of Catawba County East.

We Have More than a Decade of Experience

Disasters, mold, and other incidents can come in many forms and sizes—some requiring unique approaches to fully clean them up. At SERVPRO of Catawba County East, we have helped the Newton and Conover communities for more than 11 years. During this time, we’ve worked with thousands of homes and businesses to clean up fire and water damage incidents!

We Have More than 70 Professional Employees

Whether you have a fire, a flooded basement, or even a dirty HVAC system, you want a professional and knowledgeable team. Fortunately, our team has more than 70 such employees! We put a strong emphasis on training and professional development, so we have many experts certified by the Institute of Inspection Cleaning and Restoration Certification, National Air Duct Cleaners Association, and more!

We Do Most of Our Services In-House

We aim to be a one-stop shop for your disaster cleanup and restoration needs. That’s why we’ve expanded our services over the years and are able to do many things in-house. For example, if your home experienced a fire, we can clean your damaged clothes and textiles at our very own textiles cleaning facility! We can also pack and store your home’s belongings for the duration of the cleaning process.

We’re Available 24/7

Disasters can happen at any time. Our team understands this and is available for emergency services 24/7, all year round. So even if your house floods at 3 a.m. on Sunday, we’ll respond immediately. If you need professional help cleaning and restoring any type of disaster, you can call us any time at (828) 465-6504!

Responding to the Recent Flood Event

2/12/2020 (Permalink)

Interior of home mostly submerged by flood waters We've responded to many flooded homes. Some looked just like the one pictured above!

For the second time in less than a year, our area was affected by flooding and heavy rain. Catawba County was even under a state of emergency! Just like in June, our team at SERVPRO of Catawba County East responded to more than 100 storm-related calls over a four-day period, which is a volume we would normally have over a month.

This storm event came on the heel of our annual company meeting, but all of our employees rose to the occasion and were dispatched where they were needed most. In fact, all of our equipment and vehicles were used to help homes and businesses recover from flood damage. We worked on a first-come, first-serve basis, and our staff communicated daily with all of our customers as our crews diligently worked through the list.

As of this writing, we are still serving affected customers, but we have made significant progress. We appreciate everyone’s patience as we do our best to help all that were affected. If you do have a disaster in the future, know that SERVPRO of Catawba County East is always here to help!