Recent Posts

How We Dry Your Home After a Water Damage

12/5/2018 (Permalink)

Water Damage How We Dry Your Home After a Water Damage Air movers (left) and dehumidifiers (right) are an essential part of the water damage restoration process!

If your home floods, leaks, or has some other kind of water damage, it can be very stressful. After all, your goal is to return your home to normal as quickly as possible. Fortunately, as your local disaster restoration company, SERVPRO of Catawba County East is here 24/7 to make any disaster “Like it never even happened!”

Water Extraction

When our team first arrives at your home, their first task is to assess the damage and determine what course of action they need to take. In many cases, there is standing water that needs to be immediately addressed. Using either a truck-mounted or a portable extractor, we will suck up and remove as much water from your home as possible.

Assessing the Damage

After all standing water has been removed, our technicians will assess the moisture levels using a moisture meter—a tool that offers a reading of an object’s relative moisture level. This reading will be the base number our technicians work with so they can determine when your home has been adequately dried.

Drying Your Home

The last phase of the mitigation process is drying out the moisture remaining in the affected areas. To do this, we deploy both air movers and dehumidifiers. The air movers speed up the evaporation process and move moisture away from the area, but the dehumidifier draws the moisture out of the air so materials can dry and mitigate the risk of mold growth. Our technicians collect moisture meter readings daily, and then they remove the drying equipment when the target goal has been met.

Peace of Mind

Our drying process is designed to be quick and effective so you can have your home back as quickly as possible. If you have water damage and want professionals to make it “Like it never even happened,” call SERVPRO of Catawba County East at (828) 465-6504!

Why SERVPRO of Catawba County East Should Be Your Disaster Restoration Company

12/3/2018 (Permalink)

Why SERVPRO Why SERVPRO of Catawba County East Should Be Your Disaster Restoration Company We are an active part of the community, such as our hosting of the annual Blackberry Eating Contest in Lenoir for the Blackberry Festival!

When disaster strikes, do you know who to call? If you don’t have a relationship with a disaster restoration company, you might just call your insurance go with their referral. While their referral might meet your standards, it’s a gamble. That’s why we recommend you have a disaster restoration company in mind before a disaster ever occurs. If you’re not sure who you would call, here’s the case we’re making for why it should be SERVPRO of Catawba County East.

  1. We’re locally owned and operated. Even though SERVPRO is a franchise, each location is locally owned and operated. Everyone from the owners to the technicians lives in the area and are active members of organizations and groups. That’s why we take such pride and care in our work—our customers are also our friends and neighbors.

  1. We’re the largest disaster restoration company in the region. We started out nearly 10 years ago with only 3 employees, but we’ve quickly grown into a team of over 50. We operate in the entire Unifour region and we have hundreds of equipment and chemicals. We can truly handle any size disaster.

  1. We have an established reputation. In our nearly 10 years, we’ve worked with thousands of customers to restore their property after a disaster. As a result, we’ve become one of the most trusted disaster restoration companies in the region. We treat each customer with patience and respect as we help them get their lives back together.

If you have a disaster, you should be able to trust that company that enters your home or business. That’s why we hope to be the one you call. If you need us, call SERVPRO of Catawba County East at (828) 465-6504!

SERVPRO of Catawba County East Hosts CE Classes

11/26/2018 (Permalink)

Why SERVPRO SERVPRO of Catawba County East Hosts CE Classes Each quarter, we host CE classes for insurance professionals to earn credits and maintain their license.

At SERVPRO of Catawba County East, we maintain a strong relationship with insurance offices in Catawba County. One of the ways we support them is by offering free, local Continuing Education (CE) classes so their agents can remain current on their practice with minimal time away from their office.

Insurance agents and adjusters must maintain their licenses by earning enough CE credits, typically earned by attending certain, qualified classes. At SERVPRO of Catawba County East, we host 2 classes every quarter, taught by a certified instructor. In addition to hosting the class, we also provide a free lunch and answer any questions the insurance professionals may have!

If you’re an insurance agent or adjuster and wish to attend one of our CE classes, call SERVPRO of Catawba County East at (828) 465-6504!

SERVPRO of Catawba County East is Thankful

11/20/2018 (Permalink)

Why SERVPRO SERVPRO of Catawba County East is Thankful We're thankful this year for the amazing team we've grown!

Another great year is nearing the end. Thanksgiving is only a couple of days away, one of our favorite holidays of the year. Each year, our business has grown and overcome many obstacles, which has pushed us to be even better. As we reflect on the year so far, there are a few things we’re thankful for as a company.

  1. We’re thankful for our customers. No, we’re not thankful that our customers suffered some kind of disaster. But we are thankful that our customers put their trust in us to restore their home or business!

  1. We thankful for our new team members. The SERVPRO family has added several new members over the past year, and we’re incredibly thankful for the talent and dedication they bring. Each one of them helps us make it “Like it never even happened!”

  1. We’re thankful for our local first responders. Many times we’re called into jobs, first responders are already on the scene. They are an important part of our community, and we’re glad to have them!

At SERVPRO of Catawba County East, we’re proud of our team and our community. We’re grateful that we have a positive reputation and that we can serve Catawba County. If a disaster affects your home, you can call SERVPRO of Catawba County East at (828) 465-6504!

Services Involved in Most Fire Damage Cleanups

11/19/2018 (Permalink)

Fire Damage Services Involved in Most Fire Damage Cleanups After this house had a fire, our crews performed packout services.

When you home or business has a fire, you call a disaster restoration company. But what many people don’t know is there are many steps that have to be taken before your property can be restored to its preloss condition.

Water Cleanup and Restoration

When you call a fire department to put out a fire, they unleash a ton of water on your property. As a result, when we deal with fire cleanup, we generally also have to perform water mitigation services.

Contents Packout

Whether it’s from the fire damage or the water damage, your possessions are likely either damaged or need to be removed for the duration of our services. Fortunately, our team is experienced and can pack out and store your possessions until they are restored and can be taken back.

Duct Cleaning

Smoke and soot particles become lodged in your HVAC system after a fire. This can not only cause your system to overwork, it makes it virtually unusable. That’s why we perform duct cleaning services in most fire cleanup services.

Odor Removal

The smell of smoke is unmistakable in a fire-damaged home, almost to the point of being nauseating. Unfortunately, this odor is engrained into the structure because particles become embedded in porous materials, such as walls. In order to make it “Like it never even happened,” we perform odor-removing services.

Fire Damage Cleanup and Restoration

Perhaps the most obvious part of the process, our technicians perform specialized cleaning techniques to remove soot and clean damaged belongings. Except in extreme cases, our team is highly capable of cleaning most fire-damaged properties.

Multi-Process Restoration

As you can see, the fire cleanup process is complex and has a lot of moving parts. Fortunately, SERVPRO of Catawba County East has years of experience restoring fire-damaged properties. If your home or commercial building has a fire, call us at (828) 465-6504!

3 Services SERVPRO Can Offer Your Business

11/13/2018 (Permalink)

Commercial 3 Services SERVPRO Can Offer Your Business Whether its a duct cleaning (above), odor removal, document drying, or another service, SERVPRO is here for your business!

Most people know that SERVPRO is a disaster restoration company, but many don’t know we do more than just clean up and restore fire and water damage. In fact, at SERVPRO of Catawba County East, we offer several services that can help your business—even if you don’t have an emergency!

  1. Duct Cleaning. According to the National Air Duct Cleaners Association (NADCA), your HVAC system should be cleaned every three to five years. Over time, dust, allergens, and other particles build up in the ducts, which forces the system to overwork and recirculate the particles throughout the building. A duct cleaning will save energy costs and keep your air fresh!

  1. Odor Removal. Odors can be a nuisance, but they can also deter customers that come to your office or facility. While some will dissipate on their own, others are strong and linger for long periods of time. Fortunately, SERVPRO of Catawba County East has an arsenal of tools and chemicals that can eliminate virtually any odor, so your operations can resume in a fresh-smelling environment!

  1. Document Drying. We live in the digital age, so most files nowadays are kept in a digital format. But many documents from years before are still in a physical format, especially when it comes to patient and customer records. So when those vital records become wet and start to deteriorate because they aren’t being preserved, what can you do? Contact SERVPRO of Catawba County East and we will immediately preserve and transport your documents to our corporate office where they can be dried, restored, and—as an optional service—scanned into a digital format!

SERVPRO of Catawba County East strives to be a one-stop company for all of your disaster restoration needs. If your business needs assistance, call us today at (828) 465-6504!

What is an ERP?

11/8/2018 (Permalink)

Commercial What is an ERP? Our Emergency Readiness Profiles are a comprehensive document that will help any business mitigate the impact of a disaster!

Your business is a precious asset that should be protected at all times, especially during disasters. Yet FEMA reports that roughly 40-60% of small businesses that face a disaster never open their doors again. That’s why it’s important that you take precautions now, so you can improve the odds your business survives. SERVPRO of Catawba East offers one such tool for businesses in Catawba County: an ERP.

What is an ERP?

An Emergency Readiness Plan (ERP) is a free, comprehensive document prepared by your local SERVPRO professional that includes emergency contact and shutoff information. In the event of an emergency, you need to act quickly, but that sometimes means you have to search for contact information or locate your water or power shutoffs. That can be precious energy waster, but an ERP has all that information stored in an easily-accessible document. Copies can be accessed in both a physical and digital format so you or a designated employee can quickly get the information.

How an Emergency Readiness Plan is Prepared

An ERP is both free and relatively quick to complete. A local SERVPRO professional will come to your place of business and collect the necessary information. This typically starts with a brief interview with the business owner or designated contact to get important contact information and other details. The SERVPRO professional will then look for certain points in the facility (such as shut off locations and entrances) and take pictures to add to the documents. These pictures are important because they give a visual reference for you and your employees should a disaster occur.

Saving your Business from Disaster

Should your business have an ERP when disaster strikes, you and your team will be in a good position to mitigate the overall impact. In addition to your team, your local SERVPRO franchise and your local fire department (in many cases) will also have a copy of your ERP, so they can quickly respond and reduce your business’ downtime. If you would like an ERP for your business, call SERVPRO of Catawba County East at 828-465-6504!

The 3 Classes of Water Damage

10/17/2018 (Permalink)

Water Damage The 3 Classes of Water Damage Water damage in this fire department came from a burst pipe over an office restroom, which makes it Category 1 water damage.

To most homeowners, water damage is all the same and should be addressed immediately. While there should be an immediate response, did you know there are three water categories that are ranked based on their contamination levels? In fact, each category requires a different treatment and restoration method because of health risks. Below we examine the different types of water damage categories!

Category 1 Water Damage: Clean Water

Category 1 water damage is the safest and easiest damage to mitigate. This is clean water that has escaped from its containment. Some examples include water that flowed or dripped from a burst water pipe, a damaged water supply line to the fridge, or even an under-the-sink pinhole leak. Even though there can be substantial damage, it is fairly easy to clean up once the source has been repaired. However, if Category 1 water is left unattended for too long, it can downgrade to gray water.

Category 2 Water Damage: Gray Water

Category 2 water damage has a significant degree of contamination and can cause sickness or discomfort. Gray water can come from sources such as washing machine or dishwasher discharge, toilet overflows (that contains urine), and aquarium leaks. Water damage in this category must undergo cleaning processes and other steps may need to be taken.

Category 3 Water Damage: Black Water

Category 3 water damage is highly unsanitary and/or hosts pathogenic agents. This is most commonly caused by water that intrudes from the outside (such as from flooding) or occurs from toilet discharge that originates from the sewer or septic system. This kind of water damage requires full PPE gear and professional, multi-step cleaning. If individuals with compromised immune systems inhabit the home or building, it’s strongly advised that they evacuate until it’s been judged safe to occupy.

Cleaning and Mitigating Your Water Damage

If you have water damage in the Newton or Conover, NC areas, know that we at SERVPRO of Catawba County East have the tools and experience to clean your home or building. Regardless of the water damage category, our team is capable of making it “Like it never even happened.” You can call us any time at (828) 465-6504!

How to Prevent Mold in Your Commercial Business

9/20/2018 (Permalink)

Commercial How to Prevent Mold in Your Commercial Business Our team is well-equipped to take care of mold growth in any commercial environment.

Mold growth is an issue that most people don’t ever want to deal with, but it’s actually a very common problem. In fact, mold spores are found virtually everywhere, but they do not pose a concern unless they are activated and begin growing. So if you want to prevent mold from growing in your company’s building, there are a few steps you can take.

  1. Take care of water damage immediately. Of the 3 ingredients that mold needs to grow, moisture is the one that’s usually missing. So when your building suffers from water damage, it gives mold spores plenty of fodder to begin growing. If you call a disaster restoration company immediately after you notice the damage, you can possibly prevent growth from starting.

  1. Keep indoor humidity at low levels. As we mentioned, moisture is an essential ingredient in mold growth, and it’s often the one that’s lacking. But what about the moisture in the air? Believe it or not, high levels of humidity can activate mold spores and initiate growth. It’s highly recommended that you use a dehumidifier in your building if the humidity level is high. We personally recommended that you keep humidity levels between 40-45%.

  1. Maintain cooler temperatures. Warm air is better at holding moisture than cool air. It’s for this reason that it’s suggested to keep the indoor temperature at cooler levels. Just be sure it’s not too cold for your employees!

Mold can be a pain once it’s started growing, but by taking a few simple precautions, you can prevent it all together! If you do have mold growth and want to remediate it, you can call SERVPRO of Catawba County East at 828-465-6504!

3 Things You Should Never Do After a Water Damage

9/19/2018 (Permalink)

Water Damage 3 Things You Should Never Do After a Water Damage When water damaged this fire department, we had to use a specialized extraction machine to get the water out--not a vacuum.

Many homeowners have water damage at least some point in their lives, but it’s not a problem that most are prepared for. In fact, many homeowners make crucial mistakes during what is already a stressful time in their life. That’s why we’re outlining 3 things you should never do if you have a water damage.

  1. Do not use a household vacuum to remove water. While it’s important to begin removing water as quickly as possible, it’s much more important to do so safely. Using a standard vacuum to suck up water can cause damage to the vacuum and/or you. Instead, use buckets or mops until professional help arrives.

  1. Do not use electrical appliances while standing on wet floors. Water and electricity are never a good mix. You could become seriously injured or worse if an appliance were to spark while you were on wet flooring.

  1. Do not leave books, magazines, or other colored items on wet carpet or floors. The ink or dyes in colored objects tend to bleed when they become wet. This can cause additional damage by staining your floors—or at the very least, it will ruin your colored items.

It’s helpful to know what steps you should take during crises, but it’s just as important to know what not to do. If you have a water damage, while you’re waiting for professional help to arrive, be sure to keep these tips in mind!