Recent Posts

3 Services SERVPRO Can Offer Your Business

11/13/2018 (Permalink)

Commercial 3 Services SERVPRO Can Offer Your Business Whether its a duct cleaning (above), odor removal, document drying, or another service, SERVPRO is here for your business!

Most people know that SERVPRO is a disaster restoration company, but many don’t know we do more than just clean up and restore fire and water damage. In fact, at SERVPRO of Catawba County East, we offer several services that can help your business—even if you don’t have an emergency!

  1. Duct Cleaning. According to the National Air Duct Cleaners Association (NADCA), your HVAC system should be cleaned every three to five years. Over time, dust, allergens, and other particles build up in the ducts, which forces the system to overwork and recirculate the particles throughout the building. A duct cleaning will save energy costs and keep your air fresh!

  1. Odor Removal. Odors can be a nuisance, but they can also deter customers that come to your office or facility. While some will dissipate on their own, others are strong and linger for long periods of time. Fortunately, SERVPRO of Catawba County East has an arsenal of tools and chemicals that can eliminate virtually any odor, so your operations can resume in a fresh-smelling environment!

  1. Document Drying. We live in the digital age, so most files nowadays are kept in a digital format. But many documents from years before are still in a physical format, especially when it comes to patient and customer records. So when those vital records become wet and start to deteriorate because they aren’t being preserved, what can you do? Contact SERVPRO of Catawba County East and we will immediately preserve and transport your documents to our corporate office where they can be dried, restored, and—as an optional service—scanned into a digital format!

SERVPRO of Catawba County East strives to be a one-stop company for all of your disaster restoration needs. If your business needs assistance, call us today at (828) 465-6504!

What is an ERP?

11/8/2018 (Permalink)

Commercial What is an ERP? Our Emergency Readiness Profiles are a comprehensive document that will help any business mitigate the impact of a disaster!

Your business is a precious asset that should be protected at all times, especially during disasters. Yet FEMA reports that roughly 40-60% of small businesses that face a disaster never open their doors again. That’s why it’s important that you take precautions now, so you can improve the odds your business survives. SERVPRO of Catawba East offers one such tool for businesses in Catawba County: an ERP.

What is an ERP?

An Emergency Readiness Plan (ERP) is a free, comprehensive document prepared by your local SERVPRO professional that includes emergency contact and shutoff information. In the event of an emergency, you need to act quickly, but that sometimes means you have to search for contact information or locate your water or power shutoffs. That can be precious energy waster, but an ERP has all that information stored in an easily-accessible document. Copies can be accessed in both a physical and digital format so you or a designated employee can quickly get the information.

How an Emergency Readiness Plan is Prepared

An ERP is both free and relatively quick to complete. A local SERVPRO professional will come to your place of business and collect the necessary information. This typically starts with a brief interview with the business owner or designated contact to get important contact information and other details. The SERVPRO professional will then look for certain points in the facility (such as shut off locations and entrances) and take pictures to add to the documents. These pictures are important because they give a visual reference for you and your employees should a disaster occur.

Saving your Business from Disaster

Should your business have an ERP when disaster strikes, you and your team will be in a good position to mitigate the overall impact. In addition to your team, your local SERVPRO franchise and your local fire department (in many cases) will also have a copy of your ERP, so they can quickly respond and reduce your business’ downtime. If you would like an ERP for your business, call SERVPRO of Catawba County East at 828-465-6504!

The 3 Classes of Water Damage

10/17/2018 (Permalink)

Water Damage The 3 Classes of Water Damage Water damage in this fire department came from a burst pipe over an office restroom, which makes it Category 1 water damage.

To most homeowners, water damage is all the same and should be addressed immediately. While there should be an immediate response, did you know there are three water categories that are ranked based on their contamination levels? In fact, each category requires a different treatment and restoration method because of health risks. Below we examine the different types of water damage categories!

Category 1 Water Damage: Clean Water

Category 1 water damage is the safest and easiest damage to mitigate. This is clean water that has escaped from its containment. Some examples include water that flowed or dripped from a burst water pipe, a damaged water supply line to the fridge, or even an under-the-sink pinhole leak. Even though there can be substantial damage, it is fairly easy to clean up once the source has been repaired. However, if Category 1 water is left unattended for too long, it can downgrade to gray water.

Category 2 Water Damage: Gray Water

Category 2 water damage has a significant degree of contamination and can cause sickness or discomfort. Gray water can come from sources such as washing machine or dishwasher discharge, toilet overflows (that contains urine), and aquarium leaks. Water damage in this category must undergo cleaning processes and other steps may need to be taken.

Category 3 Water Damage: Black Water

Category 3 water damage is highly unsanitary and/or hosts pathogenic agents. This is most commonly caused by water that intrudes from the outside (such as from flooding) or occurs from toilet discharge that originates from the sewer or septic system. This kind of water damage requires full PPE gear and professional, multi-step cleaning. If individuals with compromised immune systems inhabit the home or building, it’s strongly advised that they evacuate until it’s been judged safe to occupy.

Cleaning and Mitigating Your Water Damage

If you have water damage in the Newton or Conover, NC areas, know that we at SERVPRO of Catawba County East have the tools and experience to clean your home or building. Regardless of the water damage category, our team is capable of making it “Like it never even happened.” You can call us any time at (828) 465-6504!

How to Prevent Mold in Your Commercial Business

9/20/2018 (Permalink)

Commercial How to Prevent Mold in Your Commercial Business Our team is well-equipped to take care of mold growth in any commercial environment.

Mold growth is an issue that most people don’t ever want to deal with, but it’s actually a very common problem. In fact, mold spores are found virtually everywhere, but they do not pose a concern unless they are activated and begin growing. So if you want to prevent mold from growing in your company’s building, there are a few steps you can take.

  1. Take care of water damage immediately. Of the 3 ingredients that mold needs to grow, moisture is the one that’s usually missing. So when your building suffers from water damage, it gives mold spores plenty of fodder to begin growing. If you call a disaster restoration company immediately after you notice the damage, you can possibly prevent growth from starting.

  1. Keep indoor humidity at low levels. As we mentioned, moisture is an essential ingredient in mold growth, and it’s often the one that’s lacking. But what about the moisture in the air? Believe it or not, high levels of humidity can activate mold spores and initiate growth. It’s highly recommended that you use a dehumidifier in your building if the humidity level is high. We personally recommended that you keep humidity levels between 40-45%.

  1. Maintain cooler temperatures. Warm air is better at holding moisture than cool air. It’s for this reason that it’s suggested to keep the indoor temperature at cooler levels. Just be sure it’s not too cold for your employees!

Mold can be a pain once it’s started growing, but by taking a few simple precautions, you can prevent it all together! If you do have mold growth and want to remediate it, you can call SERVPRO of Catawba County East at 828-465-6504!

3 Things You Should Never Do After a Water Damage

9/19/2018 (Permalink)

Water Damage 3 Things You Should Never Do After a Water Damage When water damaged this fire department, we had to use a specialized extraction machine to get the water out--not a vacuum.

Many homeowners have water damage at least some point in their lives, but it’s not a problem that most are prepared for. In fact, many homeowners make crucial mistakes during what is already a stressful time in their life. That’s why we’re outlining 3 things you should never do if you have a water damage.

  1. Do not use a household vacuum to remove water. While it’s important to begin removing water as quickly as possible, it’s much more important to do so safely. Using a standard vacuum to suck up water can cause damage to the vacuum and/or you. Instead, use buckets or mops until professional help arrives.

  1. Do not use electrical appliances while standing on wet floors. Water and electricity are never a good mix. You could become seriously injured or worse if an appliance were to spark while you were on wet flooring.

  1. Do not leave books, magazines, or other colored items on wet carpet or floors. The ink or dyes in colored objects tend to bleed when they become wet. This can cause additional damage by staining your floors—or at the very least, it will ruin your colored items.

It’s helpful to know what steps you should take during crises, but it’s just as important to know what not to do. If you have a water damage, while you’re waiting for professional help to arrive, be sure to keep these tips in mind!

4 Things to Remember When Extinguishing a Fire

9/13/2018 (Permalink)

Fire Damage 4 Things to Remember When Extinguishing a Fire When using a fire extinguisher, aim at the base of the flame!

Kitchen fires are the leading cause of home fires each year, according to the National Fire Prevention Association. While these types of fires can typically be prevented if precautions are taken, they are still a common problem. But what do you do when there’s fire in your kitchen? Believe it or not, water isn’t necessarily the answer.

  • Do not swat at the fire. While it might work for birthday candles, it’s a bad idea to fan a fire. When you do, you actually risk spreading the flames and exacerbating the problem.
  • If you have a grease fire, DO NOT attempt to put it out with water. Water and grease just don’t mix—literally. If you attempt to pour water on a grease fire, it will likely cause the grease to splatter and spread the fire. Instead, use a lot of baking soda or salt (NOT flour, which can explode).
  • If you have an oven fire, do not open the oven door. Fires need oxygen to continue burning. So if there’s a fire in your oven, keep the door closed and turn it off. The lack of oxygen should eventually cause it to suffocate, but if it does not seem to improve, call the fire department.
  • Aim a fire extinguisher at the base of the flame. Fire extinguishers are good tools to have during a kitchen fire, but if you don’t use it properly, it isn’t of much use. Instead of aiming it at the actual flames, aim it at the base of the flame to actually extinguish it.

If you’ve never had a kitchen fire before, you’re apt to make some critical mistakes. But by following the advice above, you have a much better chance of extinguishing the fire (or at the very least, you won’t make it worse). If the fire gets out of control or you’re unsure what to do, call your local fire department immediately! And remember that SERVPRO of Catawba County East is here to make it “Like it never even happened.”

What’s the Difference: Tornado Watch vs. Tornado Warning

9/13/2018 (Permalink)

Storm Damage What’s the Difference: Tornado Watch vs. Tornado Warning A tornado damaged parts of our area last year, destroying trees and homes. Be vigilant and react to official notices!

It was almost a year ago that a tornado ripped through parts of our community and caused devastating damage. And as in most cases, there isn’t much of a warning when they start to form. However, official weather and news stations will use the terms “tornado watch” and “tornado warning,” which might not seem very different to most people. However, these two terms have distinct meanings that should invoke two different responses!

Tornado Watch

A tornado watch is an alert that indicates the conditions are right for a tornado to form. However, it does not necessarily mean that a tornado will; just that it’s very possible. When you see this alert, you should begin any necessary preparations. You will want to monitor the local news or other reliable sources for real-time updates.

Tornado Warning

On the other hand, a tornado warning means that a tornado has actually been spotted or a weather radar has picked one up.  Take immediate action when you get this alert because real danger is imminent. If you’re not sure what to do when a tornado is nearby, consult Ready.gov!

Monitor News or Radio Stations

Tornadoes can be unpredictable, which is why it’s always important to keep an eye on your local news or radio stations. As long as you are familiar with the phrases they use, you’ll be able to act accordingly when they issue alerts. They just might help you save your life!

Mold Q & A: Is Mold in My Home?

9/10/2018 (Permalink)

Mold Remediation Mold Q & A: Is Mold in My Home? Mold spores are virtually everywhere, but in the case of the above photo, stagnant, humid area led to active growth!

The idea that mold might be in your home elicits fear in most homeowners. While the fear has been overhyped in recent years, there is some validity to these concerns as mold growth can cause structural damage and some health effects. But the question is whether or not you have mold in your home to begin with.

Is Mold in My Home?

The truth is one that nobody wants to hear: yes, mold is almost certainly in your home.

But the truth is that there is mold in almost every home and building around the world. However, they’re microscopic and spore counts generally low, so most people are none the wiser. In fact, that means it’s virtually impossible to “remove” mold from your home as opposed to performing mold remediation to stop and clean up active mold growth.

The only time that mold becomes an issue is when these dormant mold spores meet the right conditions and activate. That’s what leads to elevated spore counts and the unseemly growth you find in homes. Fortunately, mold growth can be prevented by controlling your home’s humidity levels and immediately drying water damage.

If you discover mold growth is occurring in your home, call SERVPRO of Catawba County East at 828-465-6504!

Mold Q & A: How Do I Prevent Mold Growth?

9/7/2018 (Permalink)

Mold Remediation Mold Q & A: How Do I Prevent Mold Growth? Water from a burst pipe sat in this home for weeks, which led to excessive mold growth. It's important to address water damage immediately!

Mold is generally unwelcome in homes and buildings, but that doesn’t stop it from growing once it’s in the right conditions. Fortunately, while mold spores are found virtually everywhere, it’s only when they activate that they become a problem. If you want to prevent mold growth in your home, you can do so with a few simple actions.

How Do I Prevent Mold Growth?

As we mentioned, mold spores are virtually everywhere, but they don’t grow and become a problem until certain conditions are present. So the only way to prevent mold growth is to ensure those conditions are not met. In general, mold needs 3 ingredients to begin growing: moisture, organic material, and warm temperatures.

  1. Moisture. When a home has water damage or high humidity levels, it presents a golden opportunity for mold to being growing and become an issue. It’s highly recommended that water damage is immediately addressed by a professional water mitigation company to ensure that moisture levels are acceptable and to treat hidden moisture, such as behind walls.
  2. Organic Material. Mold is a type of fungus that breaks down organic material for food. In fact, without this food, it will starve and die, which is why it does not grow on inorganic materials. If you do see mold growing on inorganic materials, it’s likely breaking consuming dust or other organic material on the object’s surface.
  3. Warm Temperatures. Theoretically, mold spores can grow in cool areas if it’s constantly fed moisture. But cool air does not hold moisture as well as warm air, which is why you are less likely to find growth in cool places, especially if there’s no other source of moisture.

In short, if you can prevent excess moisture in your home, you can mitigate the possibility of mold growth in your home!

Why You Should Shut Your Water Off When You Leave for Vacation

8/14/2018 (Permalink)

Water Damage Why You Should Shut Your Water Off When You Leave for Vacation After a pipe burst in this unattended home, the homeowners returned from vacation to find extreme mold growth!

When you leave for vacation, there’s a lot of things you’re worrying about: making sure everything’s packed, lining up a petsitter, etc. While those things are certainly important, not too many people think about disasters occurring while they are away. Yet we frequently receive calls from customers who come home to find their property flooded or mold-ridden. That’s why we are going to explain the importance of shutting your water off before you leave for vacation.

“There’s Water Everywhere!”

We’ve recently received a couple of calls from customers who have come home to find multiple rooms soaked in water after an extended vacation. The pipes (in both cases) had burst and flooded the home. This damage would have been minimal or nonexistent had their water been shut off. However, these customers were lucky in that they had arrived before mold had begun to grow and cause even more damage.

Entire Homes Consumed by Mold

Earlier this year, we had two customers call around the same time regarding mold growth in their home. Both had been gone for over a month, and neither had shut their water off before they left. Unfortunately, we had a freeze spell at the beginning of the year that led to a surge of frozen pipes that had burst. Both of these customers had burst pipes.

In one of the homes, over 200 gallons of water was pumped into the home before the city shut off their water. But in both of the homes—because they were left unattended for so long—mold had grown so out of control that both houses had to be thoroughly cleaned and gutted. Many of their possessions were too far gone to be salvaged.

Add it to Your Checklist

When you’re going through the house one more time before you leave, be sure to check on the water valve; it should be one of the last things you check off. This quick action could save you a lot of time, money, and stress. But if you do come home to a water-damaged home, know that we’re here to make it “Like it never even happened.”