Recent Water Damage Posts

Who You Should Call if You Have Water Damage

7/14/2020 (Permalink)

Cascading water droplets Water damage situations can be difficult to navigate, but if you call the right people, you can get successfully clean up and restore your home.

Water damage incidents occur more often than you think, but it can be a stressful and confusing situation for the uninitiated. Fortunately, these events can generally be handled by calling the right professionals. If you’re experiencing water damage for the first time, here you’ll find an overview of who you need to call.

  1. Water Damage Restoration Company. There are a few people you need to call, but one of the first calls should be to a local cleanup and restoration company (if you live in Catawba County, you can call our team at SERVPRO of Catawba County East). These professionals are the ones who will actually extract the water, dry the affected areas, and restore your property and belongings. The faster you call them, the better. If you have sufficient coverage, they even work alongside your insurance company!
  1. Plumber (if necessary). If your water damage is a result of a plumbing issue, you should call a plumber. Assuming you’ve already shut the water off, they will be able to repair the damages so you don’t have further issues. If you call a plumber first, be wary if they offer to also clean up the damage. From our experience, plumbers are great at addressing plumbing issues, but not so much with the cleanup and restoration process.

  1. You Insurance Agent/Company. In many cases, water damages are covered by your home insurance policy, so you should call your insurance company to file a claim. If you decide to call them first, they will refer you to a local cleanup and restoration company. If it’s a local agent, this is usually somebody they have a good relationship with. However, you can always choose to use your own preferred company. Remember, you always have a choice about who does the work!

While we hope you never have water damage at your home or business, it’s helpful to know what steps to take. If you need a Conover- or Newton-based cleanup and restoration company with more than 10 years of experience, then call SERVPRO of Catawba County East anytime at (828) 465-6504!

Potential Water Damage Hazards in Your Home

6/22/2020 (Permalink)

White dishwasher with the door ajar in a kitchen Dishwashers are convenient, but they can also cause water damage!

When was the last time you checked on your water heater? Or the last time you inspected your home’s pipes? If you’re like most people, it’s been a long time—or never. Unfortunately, a lot of water damage incidents happen when they could have been prevented. The first step is to know what the potential water damage hazards are.

  1. Water heaters. We all like hot showers, but your water heater isn’t designed to last forever. Cracks or weaknesses in the container can result in a leak or outright burst, leading to thousands of dollars in damages. Be sure to check on the unit at regular intervals throughout the year and do some maintenance to extend the life of the tank.
  1. Dishwashers. Your dishwasher is an extremely convenient appliance, but it can also lead to substantial water damage. Like any machine, parts in a dishwasher can wear down and break, leading to leaks. This is especially problematic if the leak lasts an extended amount of time. If you do have a leak, you’ll likely need to replace a part, but if you’re unsure, contact a professional.
  1. Water pipes. Water pipes age over time, which can lead to weaknesses that ultimately result in leaks or flooding. You’ll want to check for leaks or cracks periodically, but you can extend your pipes’ life by installing a water softener, insulating them during the winter, and keeping the water pressure in check.

Unfortunately, water damages do sometimes happen, even if youtake preventative steps. If you run into this situation, don’t panic! Call our team at SERVPRO of Catawba County East, and we’ll make it “Like it never even happened.”

Why You Should Call Water Damage Professionals

5/18/2020 (Permalink)

Black mold growing on walls in hall with fans Water damage can cause mold growth, just like it did in this home!

Water damage cleanup can be a stressful and expensive process. That’s why many property owners initially try to clean the damage themselves. Over the years, however, many of those same customers will later call us about mold problems or other unexpected complications that arose from their DIY efforts. While we understand the desire to handle problems yourself, if you have water damage, there are a few reasons why you should call the professionals instead.

Water Damage and Mold

In addition to food (organic material), mold spores need moisture to activate and grow. Unfortunately, the large volumes of moisture produced by water damage are exactly what they need.

Although this growth can be hindered by quick action, it’s crucial that the excess moisture is completely dried out. Most homeowners aren’t equipped with the tools and knowledge needed to completely mitigate water damage, which is why they still end up with mold damage. This is often because they weren’t aware of any hidden moisture.

Hidden Moisture

Homes and buildings are full of porous materials, such as drywall, wood, and carpet. When a property has water damage, these materials absorb much of the water—sometimes where you can’t even notice. Although you might dry all the visibly affected areas, it’s the hidden moisture that can cause problems like mold and structural damage. These issues occur behind and underneath surfaces where they can’t be seen until it’s too late.

Your Local Professionals

Since 2009, SERVPRO of Catawba County East has helped thousands of home and business owners recover from water damage. Our highly trained team takes steps to completely mitigate water damage and prevent mold growth. If you have water damage and need professional help, call us any time at (828) 465-6504!

What Can Cause Water Damage?

4/8/2020 (Permalink)

Ceramic toilet in a white tiled bathroom Toilets are essential, but they can also cause quite a bit of damage!

Because of the COVID-19 pandemic, most of us are staying in our homes. While you’re home, it’s a great time to inspect your home to prevent potential water damages. After all, these incidents can be expensive to clean up and restore. Unless you’re familiar with what can cause water damage in your home, it can seem like a lot of ground to cover. That’s why we’re going to share some of the most common culprits.

  • Water heaters. Everyone loves a hot shower, but nobody loves hot water all over their floor and in multiple rooms. Yet water heaters are frequently behind the water damages we clean up. Often these appliances leak due to age-induced cracks, but they have also been known to burst due to various factors.
  • Roof leaks. Rain can happen any time, and if your home has any cracks or other weaknesses, you may find it inside your home as well. Roofs are one of the most common places to find structural damage, and it’s often a source for water damage during a storm. Check your roof and patch any spots that may pose a problem later.
  • Toilet Overflows. While it’s not often that toilets backup and overflow, it can happen, and it’s sometimes with disastrous results. Overflows can flood multiple rooms and can even cause flooding to subsequent floors. Even worse, contaminated water can even pose serious health risks.

Appliances, fixtures, storms, and other things can contribute to water damage at your home. There’s no fail-safe way to prevent water damages, but the risk can be significantly reduced if you take the proper precautions. If you do have water damage, our team is always available to help.

Water Damage Q & A: Can My Hardwoods Be Saved?

3/20/2020 (Permalink)

Machines on top of a plastic floor covering in a kitchen Hardwood floors can be heavily impacted by water damage, but we have a system that can help save them!

For many residents in the Newton area, water damage isn’t a common occurrence. Many of our first-time customers are often unsure of what to expect and have many questions. Hardwood floors, for example, are highly susceptible to water damage, so customers are often concerned with our ability to save them.

Can Your Hardwood Floor be Saved?

It is possible to save water-damaged hardwood floors, but it depends on the extent of the damage and how quickly you respond.

If the floor has only mild exposure, it may have cupping, which is possible to reverse. On the other hand, if the floor has been exposed to enough water for an extended amount of time, the planks may warp and will likely need to be replaced.

At SERVPRO of Catawba County East, we have a system for drying water-damaged hardwood floors. We will do anything in our power to save your floor, but in some cases, it might just be too late.

Professional Drying and Restoration

Over the last 11 years, we’ve worked with thousands of homes and businesses, so we have plenty of experience drying and restoring water damage. If your hardwood floors have been damaged by a leak or flooding, call our team immediately at (828) 465-6504!

3 Ways Water Can Damage Your Home

11/27/2019 (Permalink)

Books and boxes sit on buckled wood floor tiles in a hallway Sometimes water damage isn't apparent until it's too late. In the above photos, wood floor tiles buckled!

If you spill some water on the floor, you can just dry it with a cloth or paper towel. But if your dishwasher has been leaking for the past few hours, you’re going to need our water mitigation team. In general, people tend to underestimate how water can affect your home, especially in large volumes. The reality is that it can be quite destructive.

  1. It can ruin wood. Wood is a very porous material, so when it’s exposed to water, it absorbs it, which in turn causes it to expand and warp. If you’ve seen wood flooring buckle, that’s because it has absorbed too much water and can no longer fit into place. This is why wood tends to be one of our top priorities when drying a home.
  1. It causes mold growth. Although mold spores are everywhere—including in your home—they don’t generally pose a problem until they’re exposed to moisture. When this happens, the spores activate and begin growing in colonies. When we visit a water-damaged home, we apply an antimicrobial treatment to help prevent mold growth.
  1. It can be a health risk. Water is great breeding grounds for many bacteria, which can pose health risks, especially for those with compromised immune systems. Even if the water is initially clean, it can deteriorate within a couple of days. And if the water was already contaminated to begin with, it’s even more important you stay away from affected areas until our team has it cleaned up.

Water damage isn’t something to ignore, especially as time goes on. If you have water damage, our team is professionally trained and is available 24/7! We’ll make any disaster “Like it never even happened.”

Water Damage Essentials: Moisture Meters

10/10/2019 (Permalink)

SERVPRO employee inserts a moisture meter into a wall Above, one of our crew chiefs uses a moisture meter to check the moisture content of this wall!

Our technicians use a lot of tools and equipment to inspect and dry your water-damaged home. Each tool has a unique function to ensure we have completely dried all affected areas. One such tool is the moisture meter, which helps both identify wet materials and determine when those materials are dry. In fact, you could say it’s one of the most important tools in measuring our goals and success.

Using the Moisture Meter

The moisture meter is a handheld device that provides our technicians with a numerical value for the moisture detected in a material. When we initially use these devices, we are looking for the drying standard, which is the value the meter reads for an unaffected material. We then use this value to determine how wet the affected material is and use it as our drying goal.

That can be a little confusing, so we’ll break it down in an example:

Let’s say there’s a home that had water damage in one of its rooms. When our technicians use the moisture meter on wet drywall, it reads “33%.” But when we measure unaffected drywall in a completely different room, it reads 13%. This second reading is our drying standard, which is the moisture percentage we aim for in the affected room.

Completely Drying Your Home

It’s difficult to thoroughly mitigate water damage if you don’t know how dry material is or needs to be. A moisture meter is an invaluable tool in the disaster restoration industry, and it’s why all of our technicians are equipped with one. If your home has water damage, know that our technicians are here to make it “Like it never even happened.”

Water Damage Q & A: Why Do I Have Mold?

9/3/2019 (Permalink)

Black and brown mold growing on white baseboard This mold began growing after the basement had water damage from rain intrusion!

Mold can be a major problem for your home. In addition to causing some health effects, it can also cause structural damage and ruin your belongings. That’s why it’s highly recommended you immediately address any mold growth on your property. But how did your house get mold in the first place? The short answer: water.

Why Do I Have Mold in My Home?

The first thing every homeowner should know is that mold spores are found everywhere—even in your home. These spores are generally not an issue until they become active and begin to grow and spread. This process doesn’t occur until the spores are exposed to moisture.

If your home has recently had water damage—whether it’s from a leak or flooding—it’s at risk of having mold growth. In ideal conditions, mold can begin growing in as little as 24-48 hours after being exposed to moisture, which is why it’s important that any water damage is immediately dried.

If you notice mold but haven’t had water damage, moisture is still the culprit. In these cases, you might have an undetected leak (such as behind the wall), or the humidity levels might be too high in your home. Either way, you’ll need to investigate the water source.

Remediating Mold Growth

Mold’s never a good sign, but it’s not the end of the world. For over 10 years, our mold remediation experts have helped hundreds of homes and businesses with mold growth. The remediation process is a necessary step in regaining control of your home. So if you have mold growth in your home, call our team today!

4 Appliances That Might Cause Water Damage

7/16/2019 (Permalink)

Washing machines are some of the most common culprits behind water damages.

We get it—water damage is the last thing anyone thinks about. After all, we’re less likely to prepare for a potential disaster than we are for an impending disaster. But the fact remains: about 1 in 50 insured homes have a water damage or freezing claim each year. So even if you don’t plan on preparing, it’s a good idea to at least be aware of potential incidents. So this week we’ll look at appliances and the ones likely to be behind the next water damage.

  1. Hot Water Heaters. We all like hot showers, but your water heater has the potential to flood your home with gallons of steaming water. As the heater ages, it begins to wear down, creating opportunities for it to leak or burst. Occasional inspections of this appliance can potentially prevent substantial damage to your home.

  1. Dishwasher. Your dishwasher might be a timesaver, but if it leaks, you’ll spend time and money trying to address it. In most cases, the door isn’t properly sealing the water inside; however, there could be other issues that might need to be addressed. As with the heater, it’s important to pay attention to any potential issues before you have a mess!

  1. Washing Machine. Your washing machine can have some of the same problems as your dishwasher. If parts age or are incorrectly installed, water can leak and do a number on your home. Like the appliances above, it requires occasional inspection and attention to any potential issues.

  1. Ice Maker. We all love iced beverages, which is why ice makers are so convenient. What’s not convenient, however, is when it leaks water and creates a breeding ground for mold or makes your hardwood floors buckle. These machines can leak for a number of reasons, but some of the most common culprits are age or damaged parts.

As you can see, your appliances—while great for improving your quality of life—have the potential to do serious damage to your home. While disasters can’t always be prevented, it helps to know where they can occur and how to respond. So if you have water damage in your home, call our disaster restoration team here at SERVPRO of Catawba County East.

Common Sources of Water Damage

5/1/2019 (Permalink)

There are many potential water damage sources, so it's a good idea to be aware of the most common ones!

Water damages often occur when and where we least expect them. And while many people never expect an incident to happen with them, about 1 in 50 insured homes have a water or ice damage claim each year. That means it’s a good idea to be familiar with the most common culprits behind water damages.

  1. Appliance Leaks/Malfunctions. Perhaps the most common kind of water damage we experience is a result of old or faulty appliances. Dishwashers, washing machines, and even water heaters have the potential to release a lot of water. While some incidents are more abrupt than others, it’s a good idea to check your appliances for signs of wear!

  1. Rain intrusion. Rain is good for the plants but terrible for the inside of your home. That’s why it’s important to take preventative steps to prevent it from intruding in your home. First, clean your gutters, which serves as a first line of defense against flooding. Then check for any cracks or areas of known leaks and patch them so they don’t prevent further issues.

  1. Burst/Leaky Pipes. Pipes are a great conduit for transferring your home’s water, but they can also be the reason your house floods. For example, when the temperatures drop below freezing and poorly insulated sections freeze, the built-up pressure can actually cause them to burst once they thaw. Pipes can also leak due to age or damages, so be sure to periodically inspect yours.

It can be difficult to detect when and where you’ll have your next water damage, but regular inspections of your home and appliances can possibly lead to prevention. But if you do have water damage, call our team at SERVPRO of Catawba County East at (828) 465-6504!

What to Do if You Have Water Damage

3/29/2019 (Permalink)

When you have water damage, our professionals quickly respond and start the mitigation process!

Although it seems like it will never happen to us, the harsh reality is that 1 in 50 homeowners will have water- or freezing-related damages each year. Yet many of us are unprepared when rain intrudes our basement or our water heater bursts. Fortunately, as disaster restoration experts, we’re here to lay out exactly what you should do.

  1. Address the water source. One of the first things you should do after discovering water damage is to address the water source. Even if you were to address the damage, if the root of the problem is not addressed, the damage will only return. In some cases, this may require a plumber or some other expert. In any event, if there’s flooding, first be sure to shut the power off in the affected rooms!

  1. Call your local disaster restoration company. Once the source of the problem is addressed, you should contact your local disaster restoration company. They will extract water and speed up the drying process to help you get your home back to normal and to prevent mold growth. The faster they are called, the better!

  1. Contact your insurance. Though you may decide to pay out-of-pocket, if you think you’ll need your insurance, it’s a great idea to contact them. They will be able to connect you with resources and guide you through the process as you reclaim your home!

  1. Begin extracting water. Even though a disaster restoration company is on the way, the faster you can address water damage, the better. Whether you have to use buckets or some other container, it’s a great idea to begin removing the water from your house. Once the experts arrive, they’ll take over from there.

Water damage is stress-inducing, but it’s not the end of the world. If you follow the above steps and work with the involved parties, you can get back your home and your life back to normal.

How We Dry Your Home After a Water Damage

12/5/2018 (Permalink)

Air movers (left) and dehumidifiers (right) are an essential part of the water damage restoration process!

If your home floods, leaks, or has some other kind of water damage, it can be very stressful. After all, your goal is to return your home to normal as quickly as possible. Fortunately, as your local disaster restoration company, SERVPRO of Catawba County East is here 24/7 to make any disaster “Like it never even happened!”

Water Extraction

When our team first arrives at your home, their first task is to assess the damage and determine what course of action they need to take. In many cases, there is standing water that needs to be immediately addressed. Using either a truck-mounted or a portable extractor, we will suck up and remove as much water from your home as possible.

Assessing the Damage

After all standing water has been removed, our technicians will assess the moisture levels using a moisture meter—a tool that offers a reading of an object’s relative moisture level. This reading will be the base number our technicians work with so they can determine when your home has been adequately dried.

Drying Your Home

The last phase of the mitigation process is drying out the moisture remaining in the affected areas. To do this, we deploy both air movers and dehumidifiers. The air movers speed up the evaporation process and move moisture away from the area, but the dehumidifier draws the moisture out of the air so materials can dry and mitigate the risk of mold growth. Our technicians collect moisture meter readings daily, and then they remove the drying equipment when the target goal has been met.

Peace of Mind

Our drying process is designed to be quick and effective so you can have your home back as quickly as possible. If you have water damage and want professionals to make it “Like it never even happened,” call SERVPRO of Catawba County East at (828) 465-6504!

The 3 Classes of Water Damage

10/17/2018 (Permalink)

Water damage in this fire department came from a burst pipe over an office restroom, which makes it Category 1 water damage.

To most homeowners, water damage is all the same and should be addressed immediately. While there should be an immediate response, did you know there are three water categories that are ranked based on their contamination levels? In fact, each category requires a different treatment and restoration method because of health risks. Below we examine the different types of water damage categories!

Category 1 Water Damage: Clean Water

Category 1 water damage is the safest and easiest damage to mitigate. This is clean water that has escaped from its containment. Some examples include water that flowed or dripped from a burst water pipe, a damaged water supply line to the fridge, or even an under-the-sink pinhole leak. Even though there can be substantial damage, it is fairly easy to clean up once the source has been repaired. However, if Category 1 water is left unattended for too long, it can downgrade to gray water.

Category 2 Water Damage: Gray Water

Category 2 water damage has a significant degree of contamination and can cause sickness or discomfort. Gray water can come from sources such as washing machine or dishwasher discharge, toilet overflows (that contains urine), and aquarium leaks. Water damage in this category must undergo cleaning processes and other steps may need to be taken.

Category 3 Water Damage: Black Water

Category 3 water damage is highly unsanitary and/or hosts pathogenic agents. This is most commonly caused by water that intrudes from the outside (such as from flooding) or occurs from toilet discharge that originates from the sewer or septic system. This kind of water damage requires full PPE gear and professional, multi-step cleaning. If individuals with compromised immune systems inhabit the home or building, it’s strongly advised that they evacuate until it’s been judged safe to occupy.

Cleaning and Mitigating Your Water Damage

If you have water damage in the Newton or Conover, NC areas, know that we at SERVPRO of Catawba County East have the tools and experience to clean your home or building. Regardless of the water damage category, our team is capable of making it “Like it never even happened.” You can call us any time at (828) 465-6504!

3 Things You Should Never Do After a Water Damage

9/19/2018 (Permalink)

When water damaged this fire department, we had to use a specialized extraction machine to get the water out--not a vacuum.

Many homeowners have water damage at least some point in their lives, but it’s not a problem that most are prepared for. In fact, many homeowners make crucial mistakes during what is already a stressful time in their life. That’s why we’re outlining 3 things you should never do if you have a water damage.

  1. Do not use a household vacuum to remove water. While it’s important to begin removing water as quickly as possible, it’s much more important to do so safely. Using a standard vacuum to suck up water can cause damage to the vacuum and/or you. Instead, use buckets or mops until professional help arrives.

  1. Do not use electrical appliances while standing on wet floors. Water and electricity are never a good mix. You could become seriously injured or worse if an appliance were to spark while you were on wet flooring.

  1. Do not leave books, magazines, or other colored items on wet carpet or floors. The ink or dyes in colored objects tend to bleed when they become wet. This can cause additional damage by staining your floors—or at the very least, it will ruin your colored items.

It’s helpful to know what steps you should take during crises, but it’s just as important to know what not to do. If you have a water damage, while you’re waiting for professional help to arrive, be sure to keep these tips in mind!

Why You Should Shut Your Water Off When You Leave for Vacation

8/14/2018 (Permalink)

After a pipe burst in this unattended home, the homeowners returned from vacation to find extreme mold growth!

When you leave for vacation, there’s a lot of things you’re worrying about: making sure everything’s packed, lining up a petsitter, etc. While those things are certainly important, not too many people think about disasters occurring while they are away. Yet we frequently receive calls from customers who come home to find their property flooded or mold-ridden. That’s why we are going to explain the importance of shutting your water off before you leave for vacation.

“There’s Water Everywhere!”

We’ve recently received a couple of calls from customers who have come home to find multiple rooms soaked in water after an extended vacation. The pipes (in both cases) had burst and flooded the home. This damage would have been minimal or nonexistent had their water been shut off. However, these customers were lucky in that they had arrived before mold had begun to grow and cause even more damage.

Entire Homes Consumed by Mold

Earlier this year, we had two customers call around the same time regarding mold growth in their home. Both had been gone for over a month, and neither had shut their water off before they left. Unfortunately, we had a freeze spell at the beginning of the year that led to a surge of frozen pipes that had burst. Both of these customers had burst pipes.

In one of the homes, over 200 gallons of water was pumped into the home before the city shut off their water. But in both of the homes—because they were left unattended for so long—mold had grown so out of control that both houses had to be thoroughly cleaned and gutted. Many of their possessions were too far gone to be salvaged.

Add it to Your Checklist

When you’re going through the house one more time before you leave, be sure to check on the water valve; it should be one of the last things you check off. This quick action could save you a lot of time, money, and stress. But if you do come home to a water-damaged home, know that we’re here to make it “Like it never even happened.”

Water Damage Essentials -- The Equipment

5/30/2018 (Permalink)

Pictured above, we used a combination of air movers and dehumidifiers to dry water damage in this commercial building!

At SERVPRO, we are called in daily to respond to water damages. Our teams are certified and know exactly what to do, but customers often ask about the tools we use. Here you’ll find a small sample of the equipment we use to make it “Like it never even happened.”

Moisture Meters

Even when you can see you have water damage, it’s hard to tell the extent of the damage. Moisture meters read and display the amount of moisture in a material, which tells our technicians if the moisture level is acceptable. They are used regularly throughout a job to ensure that we’re on track and to determine when drying is complete.

Air Movers

Most people think they’re “just fans,” but air movers are strong fans that push concentrated air at high velocities. There are multiple types of air movers, which allows for different configurations, but they all speed up evaporation and drying times.


Since many people have home dehumidifiers, they probably aren’t a foreign concept. For the uninitiated, however, dehumidifiers are machines that draw excess moisture from the air. They are used to lower indoor humidity and prevent mold growth (which needs moisture to grow). In fact, when we use air movers, the moisture is being pushed into the air, which is why the two are almost always used together.

We use a wide variety of tools to clean up and restore your water-damaged property, many of which aren’t included above. If you have water damage, call SERVPRO of Catawba County East today!

Water Restoration Essentials: The Air Mover

4/17/2018 (Permalink)

Air movers are powerful and precise fans that can speed up the drying process tremendously!

At SERVPRO of Catawba County East, we’re called in nearly every day to visit a home or business where a water damage has occurred. Our expert team has the experience and training to confidently remove moisture and prevent mold growth, but how do we do it? A big part of our job is understanding when, where, and how long to run specialized equipment. Today we take a look at one of those essential tools—the air mover.

The Air Mover

An air mover is a powerful type of fan that creates high-velocity airflow to improve air circulation. There are multiple types of air movers, which allows for different configurations, but they all lead to sped up evaporation and drying times. Air movers are often used in conjunction with dehumidifiers to quickly remove moisture from a space.

Air Movers vs Home Fans

When our customers first see an air mover, they often ask if they could’ve used their own fans. While air movers are technically fans, they are much more powerful and effective than your standard home fan.

  • An air mover creates high-velocity airflow that no ordinary fan can compete with. Even though a regular fan could help with drying a room, it would take much longer and leave the space open to issues like mold.

  • Air movers are placed in strategic locations to ensure the room is quickly and efficiently dried. Part of the reason they work so well is that their airflow is refined and predictable. Your standard fan, however, often covers a wide range of space and offers less precision, which makes them less effective.

Drying Your Space Quickly

The goal of any water restoration professional is to dry your water damage as quickly as possible to mitigate the risk of mold. Air movers are versatile tools that allow our team to provide the best results and achieve our goal quickly.

When you call SERVPRO of Catawba East, you’re choosing a team that has about 450 air movers at its disposal. We’ll quickly make it “Like it never even happened.”

Sources of Water Damage And The Importance of Quick Water Removal Services in Newton

12/8/2017 (Permalink)

Don't let a water mishap take over your home. Let SERVPRO help restore it "Like it never even happened."

The Importance of Fast Water Removal Services in Newton Residential Homes

When in overabundance supply, water can be very destructive to the indoor environment. As such, flooding and excess moisture should be a reason for concern for Newton residents. The problem intensifies when cleanup services are delayed or when the water is unsanitary. The results can be unfathomable damage to your electronics, upholstery, wood furniture, plumbing equipment, and household appliances. Water damage also puts you at risk of mold growth, which can be very expensive to treat.

Hiring an experienced water damage restoration company in Newton can significantly reduce the stress. With many years of experience in the restoration industry, SERVPRO is uniquely qualified to respond quickly and efficiently to your emergency. Our technicians are highly trained and certified by the IICRC, ensuring that their methods are up to par with industry standards. The idea is to return your property to its original state as quickly as possible, "Like it never even happened."

Our water damage restoration services may include water removal from furniture and other belongings to prevent additional damage. Once the mitigation process is over, SERVPRO technicians begin the drying process using advanced drying and dehumidification equipment. The exact method depends on factors such as airflow, humidity levels, and the composition of the wet materials.

In some cases, we may use heat sticks or heat mats alongside our standard equipment. In other cases, we may undertake the task of restoring certain parts of the site that have sustained severe water damage, for instance, drywall and ceilings. By using modern technology such as remote monitoring, SERVPRO professionals can take continuous measurements of humidity, temperature, carbon dioxide levels, and moisture content. This helps minimize the drying time and some visits to the site while keeping you updated at the same time.

For large-scale disasters, SERVPRO has a large stock of fans, dehumidifiers, and other equipment that are available 24/7. In case they are needed in the water damage restoration process, we can deploy them to the job site within no time. The emergency stock is unique and allows us to respond to major situations with immediate action.

Locally Owned Company with National Resources

If you have a flooding situation at home and need quick water removal and water damage restoration services, you can count on SERVPRO of Catawba County East. We're Faster to Any Size Disaster, and we can restore your home to preloss conditions in no time. Call us anytime at (828) 465-6504.

For more information regarding Newton, click here

Water Damage Can Ruin Paint and Wallpaper in Your Newton Residence

10/6/2017 (Permalink)

Unwanted moisture in your home can cause your walls to bubble up. SERVPRO can completely dry out these areas and restore your home from water damage.

Solutions for Water Damaged Walls in Your Home

When a home experiences water damage, the water can affect it in many different ways. Drywall can lose its smoothness and crumble, leaving behind a mess on floors and openings in walls. Ceilings can bow down and even collapse, injuring anyone unlucky enough to be in the room at the time.

However, homes in Newton do not always experience such drastic episodes of water damage. Sometimes, damage reveals itself by peeling back layers of paint or causing wallpaper and border trim to come loose and bubble up in broad areas. Both can pose temptations to children who enjoy removing such areas to see who can pull off the largest piece.

The professionals at SERVPRO can fix the situation by drying the area completely. Determining the water's source can also help factor in the length of exposure. Newer water sources that only recently began pose much less risk than older sources. Older sources can mean additional locations in the home face higher risk of damage from moisture.

Removing flaking paint from walls in preparation of repainting can solve the problem but only after moisture levels return to normal. Repainting on damp walls can only result in paint that continues to perform poorly. Dehumidification efforts should continue until conditions return to normal humidity levels to help ensure painting efforts restore the room to perfect condition again.

For hard to replace wall borders, we can steam current ones off to preserve them for reapplication. If we begin before any become ruined, we can provide a better result for the homeowner. However, many times, this is not the case, and the homeowners must choose new border trim. We can ensure a fresh, clean, and a completely smooth wall that new trim can adhere to perfectly.

SERVPRO of Catawba County East can help restore your home after water damage affects your home's interior beauty. Call us at your earliest convenience, 24/7, any day of the year, at (828) 465-6504 for our 24-hour services.

For more information on Newton, visit

Respond Quickly To Water Damage Found In Your Conover Home

6/16/2017 (Permalink)

When facing water damage issues on your Conover property, contact a professional water damage restoration company for help.

React Quickly To Water Damage

We understand that you work hard to provide you family with a nice home, food, and entertainment. The last thing you want to do is deal with water issues after a hard days work, but that does not mean that you should ignore problems that exist until you have the time or energy to react.

When facing water damage issues on your Conover property, contact a professional water damage restoration company for help. There is no problem with asking for assistance to handle water issues in your home; every homeowner faces them at some point. It is important for you to take the appropriate action to get things under control quickly, ensuring that you do everything possible to protect your family home.

Making the decision to call SERVPRO at the first signs of water intrusion can make a huge difference in the quality of your restoration. It only takes 24 to 48-hours for mold to become a problem and 48 to 72-hours to cause significant damage including swelling, cracking, warping, splitting, and separations that wreak havoc on the structure of your home.

A small leak in your roof allows water access to untreated materials in your attic, causing massive damage to your framing and insulation. Other unprotected areas of your home, including the inside of your walls, ceilings, and floors can all develop significant damage if left exposed for too long. SERVPRO technicians can help locate the issue causing the problem, repair it, and remove any excess water that may cause additional damage.

At SERVPRO, we use our experience and training to provide customers with quality results they deserve. We also work with your insurance company to help provide you with a stress-free claims process and make emergency situations feel like a chance for making improvements. Obtaining the services you deserve has never been easier.

SERVPRO of Catawba County East has expertly trained technicians available 24-hours a day, ready to assist with emergency situations on your property, call today (828) 465-6504.

For more information regarding the city of Conover visit

Impediments to Water Removal After Water Damage Hits Conover

4/18/2017 (Permalink)

Water Damage from Floods or Broken Hoses in Your Conover Home Get Help from SERVPRO

Water Damage to a Conover Home Can Occur in Many Ways

When SERVPRO is called in to handle a water removal job, we take care to determine the exact cause and origin of the incident in question. Different sources require different approaches and have different obstacles. In general, removing water after a hurricane or massive storm is harder than after floods starting from "clean" water sources inside the home. We prepare our technicians extensively for these scenarios so that they can be as prepared as possible when they arrive to help restore your home.
Furniture and Debris
If we encounter large debris in a Conover water removal job, we are almost certainly dealing with the effects of a storm or hurricane. These floods originate from outside the home and rush in, carrying in debris from outside and making a mess of interior belongings. Sometimes, debris and physical obstructions may be minimal, causing little to no delays for our technicians. In other situations, however, we must contend with large, heavy, and potentially hazardous materials including furniture, vegetation, warped wood and metal, and even dead animals. Some of these require special qualifications to legally remove, allowing us to make ample use of SERVPRO's wide range of certifications.
Chemical or Electrical Hazards
Sometimes, specific chemicals or electrical elements may be present in a submerged or dampened environment, creating serious hazards for unsuspecting persons. This is particularly the case after storms when winds can topple electrical lines or carry in harmful substances from afar. We recommend avoiding damaged areas until our personnel arrive and confirm that it is safe to re-enter. Our technicians have access to a wide range of safety equipment including full-body suits that allow us to go where you cannot safely.
Whether from lightning, electricity, or any other cause, fires can start in the aftermath of many major storms and hurricanes. While not inherently very dangerous once they have been put out, fires nevertheless create additional restoration tasks for us, extending the recovery process by days to weeks depending on the severity of damage.
SERVPRO of Catawba County East is a cleanup and restoration company ready around the clock to respond to disasters in the local area. Give us a call anytime at (828) 465-6504.

SERVPRO's Six Step Water Damage Remediation Process in Newton

4/17/2017 (Permalink)

Water damage can affect any room in your home. Call SERVPRO to quickly remediate and prevent mold.

Proven Steps for Dealing with Water Damage

Stopping and cleaning up water damage in Newton requires quick action. SERVPRO maintains a 24-hour response team dedicated to removing water, mitigating the effects, and preventing further harm to your home. Our decades of experience in North Carolina has developed six steps that go from initial, emergency actions to the final inspection.

First, technicians secure your home after a water damage event. This action includes boarding up entrances to prevent further loss. We also inspect your home to identify collapsing ceilings, weakened sub-floors, and electrical hazards that all result from failed plumbing and other water sources.

Next, we use pumps to remove standing water. If the amount is under two inches, we use smaller extractors to get the job done. Once the visible water is gone, technicians inspect behind walls, in crawl spaces, and under floors for further water. If needed, we set up generators to ensure uninterrupted power.

Our next task is extracting trapped water. It is the moisture locked in carpets and floors. Technicians start by removing furniture from the affected rooms or rooms; this prevents our accidentally damaging the items while using our equipment. Next, they use extractor wands to draw water from within the carpet and between floorboards. If the carpets are especially water logged, team members remove the carpet and pad to be able to use larger extraction equipment on the carpet. In most of these situations, we suggest discarding the pad.

Now, it is time to examine and treat the carpet. Technicians look for damaged seams, delamination of the carpet back and the presence of mold. If the damage is minor, we treat or repair it. If the lamination holding the fibers in place is too thin or if the seams have rotted, we recommend disposal and replacement. If we find minor indications of mold, technicians treat the back of the carpet with an antimicrobial chemical. They replace the carpet (with a new pad) and treat the face of the carpet as well.

With a solid, clean foundation underfoot, we now dry the rest of the house. If the walls and ceilings are not too soaked or otherwise damaged, technicians use air movers and dehumidifiers to restore the normal moisture levels in your home and property. Our air movers deliver a rapid stream of air across affected surfaces of furniture, drywall, and ceiling tiles to speed up the natural drying process before the damage becomes permanent. The dehumidifiers we use draw out over 20 gallons of water from the air every 24 hours.

Finally, we pack up our tools and equipment, ensure all debris has been removed, and perform the last walk-through with you. SERVPRO of Catawba County East understands that this is a long process, but we are dedicated to quickly and safely placing you back in your home. Call us today at (828) 465-6504.

Water Damage in Your Newton Home

2/13/2017 (Permalink)

Water Damage in a Newton House Gets SERVPRO Help

If Your Newton Property Suffers Damage Call SERVPRO for Water Removal

Maybe you settled at a family member’s home during a flood only to return to your house and see it filled with water from a recent storm. Perhaps you went to work and left the dishwasher running, and you realize that it ran the entire day as water leaked out covering the kitchen floor completely.
Don't Try This On Your Own
You may be tempted to clean up the water causing damage to your Newton home yourself with a mop and some fans. This may be risky because the water that flooded your home may be unsanitary. Further, you may not be able to see all of the underlying issues. You may think you have dried something out thoroughly only to have mold spores and rotting develop later on down the road.

Remember your home is your biggest investment. You need to protect it and help it maintain its value for years into the future. If you have suffered from a flood, plumbing problem, or any other source causing harm, SERVPRO can help you restore your home from water damage.
Don't take matters into your own hands. You could end up costing yourself more in the long term. If water is not thoroughly removed from the home, this could lead to increased humidity levels, odors, the breakdown of belongs, and structural damage.

If a flood or leak has struck your home, you know the problem can go from bad to worse quickly. Don't let a little water damage turn into a significant and costly repair. You need a water damage restoration professional. SERVPRO restoration professionals can answer the call day or night to dry your home. We work with you on a plan to limit losses you may experience, and keep your costs down. If water enters your home in Newton, act quickly and retain the services of our professionals at SERVPRO.

Water Damage Restoration Process by Experts
Water removal on a large scale is a laborious task that requires the right industrial gear. Just using dry-vacuums, fans, and mops will not solve the problem. After water intrusion, you might be faced with insurance issues and concerns about the security of your home.  In these types of scenarios, the services of IICRC certified technicians are vital. Our professional water disaster restoration specialists begin with a damage assessment. This process can determine the scope of the problem. Next is the extraction process. Third, drying and dehumidifying your home to optimal levels. Fourth, the sanitizing process ensuring all bacteria and fungal growth are killed, and the environment is healthy. We can restore your home to its preloss condition, "Like it never even happened."

When water damage is more than you can handle on your own, SERVPRO of Catawba County East is there to help restore your home. Call us right away at (828) 465-6504.

Getting Entry Back into Your Home or Business After an Emergency

10/25/2016 (Permalink)

Prevent secondary damage by calling SERVPRO quickly after water damage!

SERVPRO Personnel Can Assess Your Claremont Water Damaged Property Before You are Allowed Back

Residents who evacuate during a weather emergency go through a re-entry process before they return. A staged re-entry is used by counties in North Carolina to facilitate an orderly return. Generally, residents are notified via e-mail alerts from their town to find out when it is safe to return. Residents can log onto their town's website for information or they can call the town's hurricane hotline.
Due to flooding, water removal in Claremont and other towns is paramount in the minds of residents, who are anxious to restore their lives back to normal. After an inclement weather event like a hurricane has passed, a town will issue a Phase One alert. This allows utility companies and designated workers in to clear roads, restore power and address different emergencies. Other essential evacuees include medical personnel, damage assessment experts and local government officials.
When it is safe, a town will issue a Phase Two alert which means that residents with the proper identification are allowed to return. Non-resident personnel of key businesses, like pharmacies, food service, banks, gas stations, property managers, can re-enter with a permit. The passes or permits are issued through a town's local Emergency Management staff. No one will be denied entry with proper identification, which can include a driver's license, a re-entry pass or permit, or other forms of identification.
The reasons for re-entry delays for residents of an emergency evacuation are due to the work that must be accomplished. There is damage to roadways, polluted water, limited or non-communications and services, no electricity, structure erosion and soil foundational erosion, etc. Under Phase 1, SERVPRO technicians can assess homeowner's residences and businesses when called to help in water removal and repair processes.
For emergency water restoration services, SERVPRO of Catawba County East has expert technicians with state-of-the-art water removal equipment and advanced drying techniques. We are locally owned and operated. Call us at (828) 465-6504 and let us help restore you back to a pre-flood condition for the peace of mind of your family or business staff.

The 5 Most Common Causes of Water Damage

6/14/2016 (Permalink)

Our water damage experts at SERVPRO of Catawba County East will clean and restore your Conover home "Like it never even happened."

Water Damage - 5 Common Causes 

 In Conover, water damage is something no property owner wants to deal with. To reduce the chances of residential water damage, it is important to know the five most common causes so that you can make every effort to avoid them.  

1.  Accidents: 

From broken toilets to bathtubs that have overflowed, accidents, particularly those caused by curious children, can quickly and easily result in serious water damage in Conover. The best way to prevent this is by keeping a close eye on children when they go into the bathroom. 

2.  Broken pipes and hoses: 

This is often the result of aging pipes, as well as ice maker or washing machine hoses that have malfunctioned. This is why it so important to have your pipes regularly inspected by a professional plumber. If he or she identifies a potential Conover water damage problem, don’t put off making the repairs. In regards to your ice maker, copper pipes tend to be most effective, while metal braided washing machine lines decrease the chances of your washing machine hose breaking loose. (Both are available at most home repair stores.) 

3.  Long-term humidity in the basement: 

Caused by condensation, this is especially common in older homes. This problem can easily be prevented by investing in and installing a dehumidifier if it a small scale problem. For larger scale problems, SERVPRO suggests hiring a home inspector to perform an assessment and help you determine the best solution. 

4.  Sewer backup: 

While it is a disgusting thought, sewer lines become blocked more often than you might think. In most cases, tree roots invade and clog drain lines, leaving sewage with nowhere to go but back in the direction it came from. To prevent this, you can flush an “enzyme” drain treatment down the toilet monthly to keep roots from overgrowing. (Again, a home repair store should sell them.) 

5.  Flash floods: 

Fortunately, flash floods aren't a common occurrence in Conover, but it does happen and in other parts of the country. It is one of the leading causes of water damage. 

Locally Owned Company with National Resources

SERVPRO of Catawba County East is a locally owned and operated business, meaning our well-trained technicians are always ready to respond to your flood or water damage event. Using only the highest quality equipment, our crew is available to help residents of Conover, Newton, Maiden, Denver, and the surrounding areas. Call us at (828) 465-6504 today! 

Water Damage from Roof Leaks in Newton

2/25/2016 (Permalink)

SERVPRO Says Keep Your Roof in Good Repair to Prevent Water Damage

Newton Water Damage from Roof Leaks Can Be Remedied by SERVPRO

It is not unusual for Newton water damage to be the result of a roof leak. It can be a difficult problem, but there are solutions. So, if your ceiling is looking a little stained, it is time to take action.

The thing to remember is that speed makes all of the difference when it comes to interior water damage. If you ignore the problem, there is a much higher likelihood of permanent damage to soft furnishings, décor, and structural components, especially porous drywall.

As soon as you suspect that a leak in the roof has appeared (check for slimy patches on walls and ceilings), you need to start searching for the source. Once you have found it, or before, you can call in a water damage restoration team and direct them to the problem.

This guide indicates common areas of roof leaks

Close to the Chimney
You would be surprised at how often the flashing around a chimney turns out to be the culprit. This is not quite as worrisome as it sounds because you can access this area. If the flashing has lifted or pulled away from the brick, you can be sure that it needs repairing.

Damaged Shingles
Many factors can crack or break roof shingles. They can degrade due to regular wear and tear, or they can be tossed about in bad weather. Moisture can make its way below shingles and soak past the material underneath (felt) if it has been compromised. Spotting and leaks inside the house may appear. Keep an eye out for missing and crumbling tiles.

Obstructed Gutters
More often than not, a minor leak can be traced back to a problem with the guttering. Even if you have securely fastened gutters, they will struggle to drain efficiently if they are always getting clogged. They need to be cleaned once every couple of months or more often if you live in an area with high winds and many falling leaves. Gutter guards are a good investment.

Roof Slopes
Many homes incorporate a ‘valley’ into their roof lines. A valley can end up being a problem, especially for homeowners living in very wet regions, if drainage doesn't occur. The rainwater collects and pools, which is fine as long as the roofing material is functioning properly.

Around Ice Dams
Keep an eye out for troublesome ice dams during the winter months. These ridges of frozen water appear at the edges of a roof and prevent melting snow from moving safely away from the house via the gutters and downspouts. This melted water will seep into the sheathing and soffits and the attic area creating water damage to the trusses. Insufficient attic insulation is the main cause of this ice damming.

Areas of Exposure
There will likely be pipes and vents that penetrate through the roof. If the seals are cracked, dried out, or degraded, water damage can occur from this penetration point. The problem is that any time a part of the internal home becomes an external component; there is a potential for water to enter the building. Make sure that the flashing around these exposed regions is robust, strong, and in tip top condition.

SERVPRO is available to offer advice or to implement water damage restoration to your Newton home. We provide expert workmanship, using industry grade equipment, along with our IICRC trained technicians. We guarantee our drying of your property and restoring it to pre-water damage condition "Like it never even happened."

We’re Highly Trained Water Damage Specialists

SERVPRO of Catawba County East consists of water damage specialists who get started promptly to get your property dry and back to pre-water-damage condition. We proudly serve our local communities of Newton, Conover, and Claremont for water, fire, and mold remediation work. Call us 24/7 at (828) 465-6504

Appliance Related Water Damage in Conover

12/9/2015 (Permalink)

SERVPRO Says: Check Your Commode for Leaks & Float Movement

Prevent Appliance Related Water Damage to Your Home in Conover with These Tips from SERVPRO

Conover water damage can be the result of household appliances that leak due to ruptured hoses, improper connections, and aging materials. Whether the leaking water results from a sudden burst or slow dip, significant water damage can follow. However, learning more about how household appliances can generate water damage will enable you to prevent this issue from arising. SERVPRO suggests to be aware of the following information since it can save you grief and money down the road.

1. Kitchen. Kitchen appliances such as refrigerators with ice makers could pose problems. Decrease susceptibility to water damage by leaving a space of three inches between the wall and the back of the refrigerator. Not only will this afford better circulation for cooling but it will help prevent the hose from kinking. If you see any kinks in this plastic hose, close the shutoff valve (probably under the sink) and replace it immediately. Make sure to check the valve connection to verify that it is secure. Like the refrigerator, your dishwasher, garbage disposal, and washing machine, are strong candidates for water leaks. Periodically check the water supply lines for wetness and the drain tubes for secure connections
2. Bathroom. Your bathroom can be a source of water damage. One area to pay close attention to is the toilet. Make sure that you inspect the supply line and flushing mechanism inside your tank twice annually. Also ensure that your valve connection is secure. If you note any constant or intermittent tank refilling when you are not using the commode, call a plumber to determine whether the fill valve assembly needs realigning or replacing. Your sink is another bathroom installation that you should pay close attention to. Be sure to inspect the plumbing beneath your sink twice annually to ensure that the water supply can be shut off.  Look for signs of corrosion (green powder) on copper plumbing.

Call SERVPRO Immediately

Your appliances can become a major source of water damage to your Conover property. Although using preventative inspects can put the odds in your favor, plumbing failures due to frozen or weak pipes and fittings can still occur. Natural disasters and clogged drainage systems are also lurking in the distance. Keep the phone number of SERVPRO handy in the event of an unwanted water intrusion. Our IICRC-certified professionals have advanced water damage remediation skills, top-notch equipment, and 24/7 availability. If needed, we will reduce your stress, and restore your home to its pre-loss condition safely and expediently while minimizing costs.

Why Choose SERVPRO of Catawba County East?

We’re Highly Trained Water Damage Specialists

We are water damage specialists who get started promptly to get your property dry and back to pre-water-damage condition. Using advanced water removal and drying equipment and scientific drying principles to get your property dried quickly, we document the drying process to validate your home or business is ready. We are ready 24/7 to help you in Conover, Claremont or Newtown. Just call. (828) 465-6504

How To Find a Water Damage Restoration Company in Newton

10/5/2015 (Permalink)

Just a Drop in the Bucket?

Select SERVPRO to Eliminate Water Damage from Your Newton Home

If you find that your residential property in Newton has been subjected to a natural disaster, securing professional help with the restoration process is important. Well-trained remediation specialists possess the extensive knowledge and experience necessary to optimize and expedite your water damage restoration process. Read more about the importance of hiring a professional company and how to do so by reviewing the following outline:

Why Hire a Local Water Damage Restoration Company?

One of the first things to consider when you think about selecting a professional damage restoration company like SERVPRO is the value of hiring a local business. Doing so is advantageous for many reasons. For example, local disaster remediation specialists are familiar with your area and will thus often possess extensive knowledge regarding how to address and resolve the unique challenges of your property. Being readily available to arrive within an hours notice helps, too.

What Should You Look For In A Water Damage Restoration Company?

As you start the process of locating a water damage restoration company, you may feel lost regarding what character istics to look for in the service provider. Look for a company like SERVPRO that can provide:

• a proven track record
• an excellent Better Business Bureau (BBB) rating
• High-quality customer service, this cannot be stressed enough

To ensure that you get the exceptional, expedient services you deserve, be sure to ask the following questions:

• Does the company offer emergency services? Yes, we will answer any emergency call within five minutes and arrive on the scene of the water damaging event within one hour.
• Will they assign you a project manager from beginning to end to ensure that you are fully informed of each step in the remediation process? Yes
• Can the company prove that it has a long history of offering high-quality services with skill and speed? The owner of your local SERVPRO Franchise also has three more franchises in the adjacent territories to your Newton area. This guarantees experienced technicians with state-of-the-art equipment will arrive at the scene, usually within one hour.
• Does the company offer a satisfaction guarantee? If so, what are the specific rules and regulations regarding this policy? SERVPRO works with your insurance provider on forms, procedures and warrantees. We provide you with a guarantee of drying document, and we generate a CCIC form, which is an industry specific listing of contents and status, and possible action for saving or tossing these items. Our job is to preserve and protect your personal property and structure from further water damage.
• Has the company been successfully operating for a decade or longer? SERVPRO has 1650 Franchises throughout the country, some in operation from 1967. Truly the leaders in the industry.

When your property is impacted by a natural disaster that leads to water damage, call SERVPRO.  We will extract the water, dry the structure, clean up the mess, and repair and restore your house to its pre-water damage condition. Like it never even happened!

Locally Owned and Operated

We are proud to be an active member of this community. SERVPRO of Catawba County East is locally owned and operated so we’re already nearby and ready to help Newton, Conover and Terrell residents with any-sized flood and water damage emergencies. Call us at (828) 465-6504