Recent Storm Damage Posts

Responding to the Recent Flood Event

2/12/2020 (Permalink)

Interior of home mostly submerged by flood waters We've responded to many flooded homes. Some looked just like the one pictured above!

For the second time in less than a year, our area was affected by flooding and heavy rain. Catawba County was even under a state of emergency! Just like in June, our team at SERVPRO of Catawba County East responded to more than 100 storm-related calls over a four-day period, which is a volume we would normally have over a month.

This storm event came on the heel of our annual company meeting, but all of our employees rose to the occasion and were dispatched where they were needed most. In fact, all of our equipment and vehicles were used to help homes and businesses recover from flood damage. We worked on a first-come, first-serve basis, and our staff communicated daily with all of our customers as our crews diligently worked through the list.

As of this writing, we are still serving affected customers, but we have made significant progress. We appreciate everyone’s patience as we do our best to help all that were affected. If you do have a disaster in the future, know that SERVPRO of Catawba County East is always here to help!

2 Simple Ways to Help Winterproof Your Home

12/30/2019 (Permalink)

Woman holds coffee-filled mug while sitting under a blanket on a couch You're probably going to spend time in your home this winter, so winterproof your home and keep the heat indoors!

Now that winter’s here, you and your family will be subject to cold temperatures and chilly winds. We love winter as much as anyone, but the reality is that the season can be harsh, especially on your home. Fortunately, there are some things you can do to strengthen your home’s defenses. Whether you’re worried about your energy bill or potential water damage, there are a few steps you can take to help winterproof your home!

  1. Insulate your pipes. When temperatures drop below freezing, your pipes are at risk of freezing and ultimately bursting. We’ve had to help hundreds of homes clean up and dry gallons upon gallons of water after their pipes burst. One way to help prevent this is to ensure all of your pipes are well-insulated, especially any exposed sections!

  1. Check for heat leaks in your home. Because heating systems are constantly running, electric bills tend to be much higher in the winter. But a big reason these systems are constantly running is that heat quickly escapes the home through cracks and openings. These vulnerable spots can be difficult to spot, but an infrared thermometer can help you identify them. Once you do find them, seal them and watch your electric bill drop!

You’ll likely spend much of your time indoors this season, so we understand how important it is to protect your home while keeping costs down. The above steps should help, but if you’re inclined to do more, there are plenty of other things you can do! And while we hope you don’t have water damage, if you do, know that our water damage mitigation team is always here to help!

How an Ice Storm Can Damage Your Home

12/16/2019 (Permalink)

Hanging ice cycle starts to melt An ice storm can cause real damage to your home, especially once it starts to melt!

Although it’s not quite winter yet, it’s never too early to prepare for potential winter weather. Last year, we had a period of snow, which led to car accidents, frozen pipes, and even water damage. But what about an ice storm? Although we don’t have any such reports, an ice storm can cause a lot of damage, especially to your home.

  1. It can cause water damage. Even if the freezing rain doesn’t cause an issue during precipitation, that can change when it starts to melt. As the ice begins to thaw, water on and around your home will begin to pool. If you have any structural issues in your roof or around the foundation, the water can intrude into your home!

  1. It can cause trees and their branches to fall. Ice can add a lot of weight, which is why electrical lines fall. But this can also happen with trees, especially if they are sick or dead. If you have any such trees near your home, you should have them removed in advance!

Ice storms can cause hazardous conditions on the road, but they can also create conditions that damage your home. If an ice storm damages your property, you can call our team any time for professional cleanup and restoration services!

How to Prepare for Hurricanes This Season

8/23/2019 (Permalink)

3 SERVPRO vehicles lined up in the rain Hurricanes have done a lot of damage to our state. Last year, our team responded to the destruction caused by Hurricane Florence.

Hurricane Florence hit our state hard last year and became one of the costliest disasters in our history. While we’ve had a fairly quiet hurricane season so far, there’s still plenty of time for disaster to strike. Based on the lessons we learned last year, we want to share some things you can do to prepare for potential hurricanes this season.

Establish an Evacuation Plan

Last year, lots of people discovered how difficult it can be to temporarily uplift your life and move for the duration of a hurricane. In fact, many people found it difficult to evacuate due to having pets, medical issues, or due to several other situations. This task becomes even more difficult when thousands of other people are trying to make the same arrangements.

While it’s less urgent, now is a good time to start making arrangements for a potential evacuation. Identify a safe place farther inland or in another state completely. If you have pets and won’t be able to bring them with you, you’ll need to figure out somewhere to keep them until you can return home. And if you have medical issues, speak with your doctor about potential solutions. The more you plan now, the more time you have to react should a hurricane be imminent.

Stock Up on Supplies

If you have to stay behind for any reason, you’ll want to make sure you’re fully stocked on supplies. In addition to food, water, and a first-aid kit, you will need emergency equipment such as a battery-powered radio, flashlights, and even a fire-extinguisher. We encourage you to quickly purchase as many of these supplies as you can because they often become scarce once a storm is impending.

Take Inventory of Your Home

While we hope you’re spared, hurricanes can damage or outright destroy homes. In the event that you need to make a claim with your insurance, you’ll need to provide a full list of your belongings. To ensure you get paid for everything that was destroyed, you’ll need to keep a detailed list of all the things in your home. You can do this on paper as you move from room to room, or you can do this using several different apps. It’s recommended you do this now while you can still get an accurate account of your belongings.

After the Storm

Once a hurricane passes, it’s time to get your life back on track. While this might be easy for some, the realities of storm damage are hard to ignore. Fortunately, our team at SERVPRO of Catawba County East is always ready to serve the Newton & Conover areas!

What’s the Difference: Flood Watch vs. Flood Warning?

7/3/2019 (Permalink)

This home in Newton was flooded after we had heavy, extended rains.

After the flooding last month, many of us learned the importance of preparing for the worst. We received over 300 flood-related calls in a two-day period, and many people that initially handled the damage themselves are now facing mold growth issues.

It’s important we know how to prepare ourselves for future flooding incidents, but it’s just as important to be able to understand and heed warnings from local authorities. That’s why we’re explaining the difference between a flood watch and a flood warning.

Flood Watch

A flood watch is a term local authorities use to inform you that conditions are right for flooding to occur. However, it does not mean that there will be flooding—only that there’s a possibility due to the weather. When a watch is announced, you should stay tuned for updates and ensure that you’re ready to act if necessary.

Flood Warning

If a flood warning has been declared, you should begin to take action. This alert is only issued when flooding is imminent or currently happening. If you’re in a flood zone when a flood warning is issued, you need evacuate or get to higher ground.

Responding to Flood Damage

The most important thing when it comes to flooding is your safety, but that doesn’t mitigate the damage. If your home has flooding, our experts are able to extract and dry the damage. We have hundreds of pieces of equipment and over 60 fully-trained staff. If you have flood damage, call our team today!

Helping Flood Victims in Their Time of Need

6/19/2019 (Permalink)

Our team responded to hundreds of calls after the community was flooded! (Photo Courtesy of David Hewitt, News Topic)

“When it rains, it pours.”

No truer words were ever said when an onslaught of rain flooded much of Catawba County the weekend of June 7, 2019. The area received rain levels ranging up to 11 inches, which caused closures for many schools and roads in the county. In fact, Catawba County declared a state of emergency, allowing homeowners to claim any property damage they had as a result of the storm.

In all, our team at SERVPRO of Catawba County East responded to well over 300 customer calls in a two-day period—a volume we typically get in a span of about two months. All of our employees were called in to either answer phones or respond to emergencies. Within a few short hours of the initial calls, all of our crews and hundreds of equipment were deployed, but we continued to communicate with callers daily as we worked through our list.

As the weather and road conditions improved near the beginning of the week, our ability to respond improved, and we made significant progress as we responded to all of our customers. As of the writing of this post, we are still diligently assisting customers with flood damage.

We appreciate the patience all of our customers have shown, and we will continue to serve those that need our assistance. Although we hope an incident like this doesn’t happen again, if you ever need our help, know that you can call us 24/7!

How to Prevent Your Home from Flooding

2/14/2019 (Permalink)

Rain can cause a lot of damage when your home is not adequately prepared. Act now and prevent flooding!

Flooding can destroy property and induce a lot of stress. But because it isn’t a common occurrence in our area, most homeowners don’t take the steps to prevent it from happening to their home. But as disaster restoration professionals, we have a few tips to help!

  1. Clean your gutters. If rain is the culprit, your gutters are your first line of defense. When your gutters get a buildup of leaves and other debris, this prevents them from functioning and can lead to flooding.

  1. Seal any known cracks or vulnerabilities in the structure. In some cases, we’ve had customers who’ve called us because water flooded in through a previously known vulnerability. The best way to prevent these incidents is to address them before a storm arrives.

  1. Landscape your property. If your home is positioned at the bottom of a slope, rain will likely buildup and pool around it. To prevent this, you may need to do some landscaping or install some sort of draining system.

Flooding can be devastating, but in some cases, it can be prevented (or at the very least, the extent of the damage can be minimized). But if you do have flood damage, SERVPRO of Catawba County East is here to make it “Like it never even happened.”

Driving After a Winter Storm

12/31/2018 (Permalink)

Many people think they can handle road conditions in a snowstorm, but the roads are often more treacherous than they might think!

In the South, we typically only get snow once or twice a year, but even when we do, it’s usually only a couple of inches (unless you live in the mountains, of course). That’s why we are often not equipped to handle the often dangerous road conditions—during or after the storm. If you aren’t used to driving in wintery conditions, here are a few tips.

  1. Avoid driving, if necessary. Despite what we wrote, it’s actually best not to drive on the roads after it has snowed or iced over. Of course, this is not always an option, but if it is, we highly recommend you stay off the roads.

  1. Drive slowly. One issue that drivers have in icy conditions is that they tend to drive the same way they would in optimal conditions. Unfortunately, ice is a major obstacle that often causes drivers to lose control. That’s why it’s important to drive slowly—to lower the risk of sliding and to quickly regain control.

  1. Allow extra distance between you and the car in front. Because it’s not always guaranteed you’ll be able to stop quickly, it’s imperative that you allow more space in front of you. If you need more time to stop or lose control, that extra space can be the difference that prevents you from having an accident.

Winter storms can create dangerous road conditions, which is why we have to drive differently than we normally would. If you do have an accident, however, call the police and your insurance agent to resolve the issues quickly!

3 Types of Winter Storm Damage

12/27/2018 (Permalink)

Snowstorms might seem pretty, but they can cause a lot of damage!

We were just hit with a winter storm stronger than any in over two decades, leaving more than a foot over snow throughout our communities. In the days following, we had several calls from homes and businesses that had sustained damage. Below are some of the kinds of damage we typically experience after a winter storm!

  1. Collapsed Roofs. One of the major issues with a flat roof is that when enough snow builds up, the roof can collapse. That’s why it’s very important to address snow accumulation immediately—before it becomes a major problem.

  1. Burst Pipes. When temperatures drop below freezing, pipes have a tendency to freeze. This pressure can eventually cause the pipes to burst once they begin to thaw, which can cause substantial water damage. It’s best to take preventative steps if temperatures are expected to drop!

  1. Leaks and Flooding. When snow melts—especially when there is as much as we had—it can produce a lot of water. If there are cracks in the roof/structure or water is not diverted from the home (such as through a gutter system), water will likely enter the home and cause damage.

While it may look pretty, winter weather can cause a lot of damage to homes and property. If you need help with damage from any kind of storm, you can call SERVPRO of Catawba County East at (828) 465-6504!

What’s the Difference: Tornado Watch vs. Tornado Warning

9/13/2018 (Permalink)

A tornado damaged parts of our area last year, destroying trees and homes. Be vigilant and react to official notices!

It was almost a year ago that a tornado ripped through parts of our community and caused devastating damage. And as in most cases, there isn’t much of a warning when they start to form. However, official weather and news stations will use the terms “tornado watch” and “tornado warning,” which might not seem very different to most people. However, these two terms have distinct meanings that should invoke two different responses!

Tornado Watch

A tornado watch is an alert that indicates the conditions are right for a tornado to form. However, it does not necessarily mean that a tornado will; just that it’s very possible. When you see this alert, you should begin any necessary preparations. You will want to monitor the local news or other reliable sources for real-time updates.

Tornado Warning

On the other hand, a tornado warning means that a tornado has actually been spotted or a weather radar has picked one up.  Take immediate action when you get this alert because real danger is imminent. If you’re not sure what to do when a tornado is nearby, consult!

Monitor News or Radio Stations

Tornadoes can be unpredictable, which is why it’s always important to keep an eye on your local news or radio stations. As long as you are familiar with the phrases they use, you’ll be able to act accordingly when they issue alerts. They just might help you save your life!

5 More Things to Do Before a Storm Arrives

7/16/2018 (Permalink)

Gutters are your first line of defense against heavy rains! Make sure yours is clean so it can function properly!

In a previous post, we listed 5 things you should do before a storm arrives. The truth is, there’s a lot more you can do to prevent disaster, which is why we’re adding 5 more things to our checklist! If you’re ready to prepare for an impending storm, this checklist is for you!

  1. Ensure that outdoor furniture is safely secure. It’s not very fun when your furniture is no longer in your yard but is instead sprawled out all over your neighbor’s. It’s even less fun when it damages their property.

  1. Bring in flags, potted plants, and other potential projectiles. If you can’t secure outside objects, bring them inside to keep them from blowing away and either breaking or damaging something else.

  1. Clean out your gutters. Water damages can be very expensive, which is why it’s important to make sure that your gutters are clean so water can be steered away from your home. They are your first line of defense in preventing flooding and other issues!

  1. Fill your bathtubs with clean water. Water is essential not just for survival, but for hygiene and many other tasks. If you don’t have any running water, you’ll really appreciate it when you have plenty in reserve!

  1. Review your evacuation plan with your family. It may seem unlikely that you’ll have to evacuate during a thunderstorm, but the odds aren’t zero! Make sure you review your evacuation plan if things seem serious. And if you don’t have one, now is the time to put one together!

At SERVPRO of Catawba County East, we stress the importance of safety and preparation. Regardless of the storm’s reported intensity, it’s best to always prepare for the worst. Because when you do face disaster, it’s often when you’re least expecting it.

5 Things to Do Before a Storm Arrives

7/10/2018 (Permalink)

First aid kits are an underrated tool for any emergency event! If you don't have one, make sure you make getting one a priority!

“We just didn’t think about it!”

When disaster strikes, it’s often when we least expect it. And when it comes to summer storms, we tend to treat them as harmless nuisances. But the truth is, storms can cause tremendous amounts of damage in moments. Your fun summer can suddenly become a stressful financial nightmare.

If you want to reduce the odds of facing a storm-related disaster, then check out this list of 5 things you need to do before a storm arrives.

  1. Stock up on plenty of batteries, non-perishable food, and water. If you lose power or water, you’ll want to be prepared to stay in your home until your utilities are restored. Having enough of these supplies should help you overcome any inconveniences.

  1. Make sure you have a fully stocked first aid kit. Safety is the number one goal in any storm event. If your first aid kit isn’t properly stocked (or doesn’t exist at all), make sure it becomes a priority. You’ll never know what you might need!

  1. Make sure you have enough generator fuel (if applicable). If you have a generator and your power goes out, you’re going to wish you had enough fuel. Be sure to stock up on fuel when you’re gathering other supplies!

  1. Move vehicles away from trees. Depending on the severity of the storm and the health of the tree, it’s quite possible that a tree can fall and damage your vehicle. Mitigate the chances of this possibility by moving your car!

  1. Check that all of your house and car windows are closed. When it rains, it pours, and you definitely don’t want that inside your home or vehicle. A quick check could save you a lot of money and headache.

There’s no way to guarantee that your home will be safe from storm damage, but this checklist could make a significant difference to your chances! In the event that your property does have damage, just remember that we’re “Here to Help!”

What Not to Do During a Snowstorm

3/26/2018 (Permalink)

Snowstorms might seem like fun, but they can lead to dangerous situations.

Tuesday marked the first day of spring, but we’re still facing winter weather here in Catawba County. Since snow still seems to be a possibility in the coming days (and possibly weeks), we think it’s important that we review some safety tips. Since we live in the south, we’re less equipped to handle snow than our northern counterparts, so below are 3 things you should not do during a snowstorm.

  1. Drive. We know that most people have some place to be, but since our roads and vehicles are not properly equipped to handle snowy conditions, it’s best to stay off the roads as much as possible. Even if you feel confident in your driving skills, you can’t assume that everyone else on the road is just as capable.
  1. Hot water on your windshield. It’s best to avoid driving, but if you really have to, you’re legally required to clear off your windows and windshield. When you do, however, do not use hot water to remove the snow. The difference in temperature can actually cause the windshield to crack. It’s better to wipe it off with an ice scraper or your windshield wipers if you’re able.

  1. Alternative heating. If your power goes out for any reason, you may be tempted to use a grill, a generator, or a similar heating source to keep warm, but these can lead to carbon monoxide poisonings, so do not bring these indoors. Instead, call your power company immediately (not 911), and use blankets and additional layers clothing to keep warm until your power returns.

Snow may seem magical, but it can also present safety hazards. The best way to get through a snowstorm is to prepare all of your essentials and wait it out in your home. That doesn’t mean you can’t go out and play; just exercise caution!

Protecting Against Flood Damage in Catawba

12/28/2017 (Permalink)

A clogged or damaged gutter can cause storm water to gather at the foundation of your home or seep into walls causing flood damage.

SERVPRO Can Help Perform Simple and Effective Tasks to Prevent Future Flood Damage

Storms are common around Catawba. They blow in and blow out pretty quickly, but they often leave lasting problems in homes and on property all over North Carolina.

Restoring a Catawba home with flood damage can be an extensive and expensive process. When SERVPRO is called out to bring a home back to its original condition, we do everything possible to not just remediate the effects of the last flood, but to secure your home against future storms as well.

Most damage from storm flooding does not come from nearby creeks and rivers breaking their banks. Often, we find that poorly installed drains and gutters or ones damaged by a previous storm are the cause. In a single storm, hundreds of gallons of water can be misdirected down walls to gather at the foundation of a home to cause long-term damage that goes unnoticed until someone finds floodwater in the basement.

The best way to stop this type of damage and the resulting flood is to prevent it. SERVPRO technicians are trained to repair most types of rain gutters and drains. Much of what we do is secure drain pipes to walls and make certain they are attached to the gutters. It usually involves no more than a few hours tightening or adding restraining straps and sealing the drains to the gutters.

The second most common task is to rejoin rain gutter sections that have separated from each other due to age or damage. Even a gap you can barely see allows an incredible amount of water to pass into attics or down walls where it affects the foundation.

If the foundation has already been affected, the same actions we take to stop any leaks also prevent further damage. After we remove any standing water, technicians check the inside walls for leaks and seeps. Next, SERVPRO technicians fill them with hydraulic cement and then cover the walls with masonry cement. They form an excellent barrier against further water intrusion.

As part of the team completes the inside barrier, the rest dig out the foundation walls. Once we clean them, specialists cover every square inch with liquid rubber. This forms a water barrier that does not leak unless the home somehow shifts off the foundation.

Protecting your home from flood damage is not a complicated process, but it does require the right tools and training. If you need our help, call SERVPRO of Catawba County East at (828) 465-6504 today. We are here for you.

Click here for more information about the town of Catawba.

When Newton Homes Take Flood Damage in a Hurricane, SERVPRO Helps Them Recover

10/10/2017 (Permalink)

If you are facing a flooding scenario, call SERVPRO right away for drying and restoration services. The quicker you call, the better the results.

Our Technicians are Standing By Ready to Respond to Your Flooding Emergency When You Call

While Catawba County may be spared of the high risks inherent to parts of North Carolina that are much closer to the coast, we are not quite far enough inland to consider hurricanes a trivial matter. Hurricanes can and do regularly reach as far inland as Newton, creating flood damage situations and other hazards inherent to such storms of large or even moderate size. In the event of a hurricane, your first priority should be to secure the safety of yourself and your family. Later, however, SERVPRO can help to reverse any damage done.
We are ready after every major storm and natural disaster to ensure optimal responses to flood damage in Newton and surrounding areas. Our mitigation strategy relies on readiness and industry-leading response times. Within hours of your first call to us, our technicians should arrive and begin working to stop as much damage as possible from affecting your home, providing services such as water extraction, boarding, and tarping. These small acts often end up saving each homeowner thousands once restorations begin. Once the storm is cleared, we can then begin more involved processes including full water removal and damage restoration.
The Restoration Process
The second phase of our process involves repairing and refinishing your home to get it back to how it was before the storm hit. The ultimate goal of SERVPRO franchises nationwide is to help get your home back to normal within weeks of the disaster, and we are no exception to the rule. Through combined efforts of certified technicians, trained contractors, and friendly representatives, we can help you to recover from the effects of hurricanes and tropical cyclones no matter how dire things may seem.
SERVPRO of Catawba County East is ready after every major storm to respond to local calls about flood and water damage. If your home takes damage in a storm, be sure to give us a call at (828) 465-6504.
For more information about the Newton, North Carolina visit:,_North_Carolina

Flood Damage Restoration From A Storm in Newton

8/2/2017 (Permalink)

Newton Flooding Needs Rapid Water Extraction to Mitigate Water Damage--Contact SERVPRO

There Are Many Challenges to Storm Damaged Properties

A massive storm can knock down a tree, sending it crashing on the roof and flooding the attic and second floor of the house. The result can be devastating to the homeowner. In fact, falling trees from severe storms are a common source of damage to homes, causing millions of dollars in property destruction. In particular, old and diseased trees are very susceptible to flooding and high winds, but even the strongest of trees can come hurtling down.
When this happens, you need to find a reputable cleanup and restoration company to secure your property. SERVPRO has many years of experience and can provide the flood damage restoration services you need in Newton, NC. Our IICRC-certified technicians work with state-of-the-art equipment to speed up the process and return your home to preloss conditions.

The first thing our flood damage restoration professionals do is perform a safety evaluation. We inspect the structure, and then identify and get rid of any safety hazards. The water itself can be dangerous, as it may contain hazardous materials and toxic contaminants. The electrical system can also be a source of danger, as water conducts electricity.
Depending on the type of construction, accessing the attic can be easy or difficult. The number of equipment that can be used to repair the water damaged area is limited. Sheetrock can also complicate the drying process. Demolishing the newtdamaged drywall can make it relatively easier to dry the structural components in the room. We may also need to remove sheetrock to provide access to certain areas within the attic. We do try to restore before we replace where it makes sense.
In most flood damage situations involving attics, SERVPRO technicians use insulation vacuums to remove insulation and save it for reuse where possible. Bagging may also come in handy for smaller areas. Sheetrock demolition and insulation removal can create high air movements and large amounts of dust, which can spread throughout the building. In this case, containment may be necessary to avoid cross contamination.
When a tree comes down in a storm and hits your house, you do not have to look far for a restoration company. SERVPRO of Catawba County East is a local operation and offers 24/7 flood damage restoration services. Call us today at (828) 465-6504.

Information regarding Newton. Click.

Flood Damage and Your Conover Home

5/16/2017 (Permalink)

Flooding Means SERVPRO to Restore Your Conover Property

SERVPRO Offers Services to Negate the Effects of Flooding

Besides fire, nothing is more destructive than flood and water damage to your home. However, too many homeowners make the mistake of thinking that their homeowner’s insurance covers damage from flooding. Extreme weather can cause major and unexpected flooding, so you need to know if your home has coverage.
Causes of Flooding
Significant amounts of moving water can happen any time there are extreme weather conditions in your Conover neighborhood. Sometimes, floods form slowly, letting homeowners react before flood damage occurs. The most common kind of flood is overland flooding, which happens when streams or rivers overflow their banks. Another type is after heavy rains, with the amount of ground water exceeding the capacity of underground sewer pipes, drainage, and street drains to channel them away from structures.
When this happens to you, be sure to contact the professionals at SERVPRO, as they are a professional flood remediation company who can help you clean up the water and repair any damages.
Flash flooding results in just minutes after a substantial rainfall, or a levee or dam break. These floods are especially dangerous because of the volume and speed of the water that may be filled with debris and rocks.
Hurricanes are common along the Atlantic seaboard. Besides torrential rains, a hurricane is accompanied by high winds which can exceed 155 miles per hour. Hurricanes produce storm surges along areas of the coast and can create flooding several hundred miles inland. This surge is contaminated water that can lead to secondary water damage in the form of mold growth and biohazardous exposure. The rain that is excessively caused by these storms can also result in land and mudslides.
No matter the cause of flooding, SERVPRO is fully equipped to handle flood damage, no matter how big or small it is. Our number one goal is customer service, and we work every day to achieve the highest customer satisfaction possible with each job we do. If that means we must work around the clock to make sure you are happy and comfortable with the job we are performing, that that is what we do. Water removal, cleanup, and restoration of your home is our specialty. We aim to make you feel "Like it never even happened."
SERVPRO of Catawba County East arrives quickly at your home after you contact us at (828) 465-6504, to assess the damage, view your options, and get a personalized disaster recovery plan written up just for you.

What Are the Risks of Flood Damage in Maiden?

3/8/2017 (Permalink)

Call SERVPRO to evaluate your flooding situation quickly and possibly prevent secondary damage.

SERVPRO Technicians Evaluate Water Conditions to Ensure Safety

At SERVPRO, we are keen to remind our customers that all water damage is different. You cannot clean up flooding from a faulty appliance or broken pipe in the same way as you would water from a burst river. Each situation requires a unique approach. It applies in particular to natural flooding because water intrusion carries distinct risks.

One of the biggest is the presence of pathogens in the water. It is very rare for homeowners to be injured by contaminated water, but it is important to put the right safety measures in place. It means washing your hands after coming into contact with flood damage in a Maiden home. It also means disposing of wet food items and taking precautions with drinking water.

Keep reading to find out about the dangers associated with natural flooding and how the SERVPRO technicians eliminate them.

Risk Assessment

Do remember that the risk to health from contaminated water is minimal as long as you follow some basic rules. In fact, far more injuries are caused by slips and falls in wet conditions. With the SERVPRO team on site and carrying out repairs, all dangers get neutralized quickly.

Chemical Dangers

It is imperative not to ingest any of the flood water. All natural flooding gets automatically categorized as ‘gray water,’ which means that the potential for toxins and chemicals is high. The liquid picks up all kinds of dirt, metals, and non-biological components as it travels, so caution (and thorough hand washing) comes highly recommended.


Gray water is likely to contain bacteria with a low-level risk. However, if it is not removed and dried quickly, it can escalate to what is known as black water, and this is dangerous. All types of sewage water get categorized as black. If a toilet is overflowing and flooding the house or a sewer line breaks, the situation is urgent.

It is the one time that the SERVPRO technicians have to dispose of household items that can dry out. For instance, carpets, drapes, and other porous items get dried with dehumidifiers. Unfortunately, this is not possible if they have absorbed black water because the level of contamination is too high.


Fortunately, our experts are trained to deal with contaminated water. After arriving onsite, we identify vulnerable areas and put measures in place to protect them. For example, most flooding remains on the ground floor. Plastic sheeting is used to separate the upper from the lower and prevent moisture and mold from rising. Everything that leaves the affected area requires disinfecting before it comes into contact with you or your family.

At SERVPRO of Catawba County East, your safety is a top priority. It is why we carry out flood damage repairs fast. The longer that a home stays exposed, the higher the risk of permanent damage, so a timely response is vital. Call us 24/7 at (828) 465-6504.

Flood Damage Cleanup In Conover

1/9/2017 (Permalink)

Flash flooding can develop very quickly during intense rainfall throughout the surrounding areas.

Different Types Of Equipment Used To Cleanup Flood Damage

Flash flooding can develop very quickly during intense rainfall throughout the surrounding areas. Flooding rivers and streams make their way into your home as you stand by helplessly. Trees next to your home, street signs, roofing materials, siding and other small items left outside can become real trouble during a flood. While some floods develop slowly, others can overwhelm you instantly, without any visible signs of rain. You will need the assistance of properly trained professional technicians to return your home to a quality pre-loss condition after experiencing such an event.

We have the services and personnel that you will need available to tackle any size flood damage situation in your Conover home. Make the call to our offices immediately and let us begin providing you with the services that you deserve. After you make the call, it becomes our job to respond quickly and help stop any additional damages from occurring. The overall quality of the work we provide and the relationships that we form with our customers are extremely vital to us.

As a result, we offer many quality services and use advanced equipment to assist you with recovering your home from flood damage events. SERVPRO technicians use professional equipment, such as conventional refrigerant, LGR, and desiccant dehumidifiers to remove moisture from your home after a flood occurs. They perform in slightly different ways, but all perform the same functions.

Conventional Refrigerants And LGRs - The air from the affected area is run through a cold evaporator coil, condenses on the coil and drips off into a collection tray. The air is then pushed through a hot condenser coil and gets pumped back into the area through an exhaust fan.

Desiccant Dehumidifiers - A simpler process; where moist air enters through an air inlet, passes through a rotor that contains silica gel that attracts water. The gel works as a drying agent, capturing water found inside the surrounding air, drying it and pumping the dry air back out.

SERVPRO technicians are taught to use refrigerant dehumidifiers at the beginning of a job when humidity levels are the highest. While they also use desiccant dehumidifiers when more porous materials are dry, but structural elements remain rather wet. It is also well known that LGR dehumidifiers are the most efficient type to use on the job.

All of us at SERVPRO work long hours and train hard to provide you with the services you deserve to return your home to a quality pre-loss condition. Don't hesitate to put us to work for you, day or night; we are ready to answer your call for help. Contact SERVPRO of Catawba County East today - (828) 465-6504. You will be glad you did.

Techniques and Equipment Used To Repair Flood Damage

10/10/2016 (Permalink)

Flooding can cause significant damage to your property.

Techniques and Equipment

Rain in North Carolina in October is a weekly occurrence. Although it can be expected, no home is ever 100% prepared. A rapidly moving storm can easily flood the area. Flood damage in Newton usually comes when a storm floods the Hildebrand and Town Creeks. SERVPRO maintains the products and equipment needed to clean up and restore your home to its original state. Our technicians are trained under regulations established by the Institute of Inspection Cleaning and Restorations (IICRC) in water damage restoration.

We'll start with the surface techniques. If a surface is undamaged, then our technicians will use our Ready-to-Use Glass Cleaner to wipe down surfaces and leave them with a lasting shine. For surfaces and materials that might be damaged from further moisture, we use a variety of foam cleaning products. Our Shampoo Super Concentrate is particularly useful on carpets that have been soaked for an extended period and do not need to absorb any more water before final drying.

Saturation techniques require a much larger amount of water and cleaning solutions to be used. They are also more efficient when cleaning fabrics that are heavily soiled. Our company's Upholstery Cleaning Machine was designed specifically with those in mind. It provides different levels of agitation as well as rinses and vacuums both dissolved and emulsified soils from the fabrics.

Immersion techniques provide the most thorough cleaning but need constant supervision to prevent over-saturation and possible damage to the item being cleaned. Our Ultrasonic Cleaner uses sound waves to force the cleaning agent into and through the fabric of the item being submerged in the machine. It also allows the technician to control the temperature of the cleaning agent being used as well.

North Carolina is no longer in the worst of the storm season, but rain and flooding are still a concern. If you are concerned with damage to your property, call us here at SERVPRO of Catawba County East at (828) 465-6504 for a free, first-time inspection.

Claremont Flood Damage

4/8/2016 (Permalink)

Flooding can cause major damage to your Claremont property.

How To Deal With Flooding In Claremont

Flood damage in Claremont is not to be taking lightly. Water is not just something that you drink. It has the potential to destroy your home in a slow and steady way. Among the things that water damage causes are mold and fungi. While it is possible to get rid of the fungi by yourself, you need the help of a professional. The reason behind this is that water and moisture can be in areas that can't be accessed. There are well-trained specialists that are certified and have the equipment needed to not only get rid of water but restore all of the damage that has been caused by floods.
The usual causes of floods are storms, natural disasters or other issues. In many cases, all it takes is hard rain to flood the home. When a home is flooded, the best way to get rid of all of the moisture in the home is to call a professional. You need a professional that has a certification and a proven track record. Research is necessary when it comes to obtaining a company that is trustworthy to handle your flooding.
There are different types of equipment that a company uses to get rid of all of the moisture in the home. Among the pieces of equipment used are sump pumps. They are very helpful for getting all of the water and hidden moisture out of the home. Moisture detectors and hygrometers are utilized to measure the amount of moisture saturation in a certain area. Another type of equipment used is infrared cameras. They are used to locate water that may be hidden behind ceilings and walls. Dehumidifiers and air movers help dry up any remaining moisture.
A Claremont flood damage professional company that is worth checking out is SERVPRO of Catawba County East. They have a staff of highly skilled and certified professional that are experienced in water damage removal and restoration. They are also well equipped to handle every bit of water damage in the home. They can locate every bit and piece of moisture so that you can rest assured that your home remains safe.