Recent Fire Damage Posts

Can You Restore My Burnt Documents?

8/25/2020 (Permalink)

Burnt book pages in a pile of ash We can't restore burnt documents to their original condition, but we can clean them and prevent further deterioration!

Your home isn’t the only thing that can be damaged by a fire. Your furniture, possessions, and even your documents are all susceptible to fire damage. We’ve helped many people recover their burnt or otherwise-damaged documents, but it’s not always clear to customers what that means.

Restoring Your Damaged Documents

While it’s true that SERVPRO of Catawba County East can clean and deodorize your fire-damaged documents, it’s important you understand that we can’t undo any existing damage. Unfortunately, it’s not always possible to truly restore your documents to their original condition.

Still, we take every possible step to clean and preserve your belongings. If you have a document with only light damage and is still mostly or completely legible, we can sanitize, deodorize, and even digitize them!

Fire Damage Restoration Professionals

For years, we have helped hundreds of local homeowners clean and restore their fire-damaged property. If you have burnt documents, soot-damaged belongings, or even damage to your structure, you should call our expert team today. We’re available 24/7 at (828) 465-6504!

What You Should Know About Smoke Detectors

6/1/2020 (Permalink)

Smoke detectors are amazing devices that can help save your life if your home has a fire. While many homes have one installed, these systems are often neglected. If you do have a smoke detector (and we hope you do), there are a couple of things you should know.

  1. Test your system at least once a month. There’s nothing worse than a dead or malfunctioning smoke detector, but when was the last time you checked yours? At a minimum, you should have yours tested at least once a month. Most systems have a button you can hold, and if it beeps, it works!
  1. Replace your smoke detector every 10 years. You should replace your smoke alarm’s battery once a year, but the system itself needs to be replaced every ten. Believe it or not, smoke detectors don’t last forever, so if they aren’t replaced, they could fail when you need them most!

Our team has seen how destructive fires can be, which is why we advocate for everyone to have a smoke alarm installed in their home. If you do have a fire, however, know that our team at SERVPRO of Catawba County East is available 24/7 for cleanup and restoration!

3 Frequently Asked Questions About Fire Damage

4/29/2020 (Permalink)

Two female SERVPRO employees packing items into boxes Our team works diligently to clean your fire-damaged possessions.

We’ve been in the cleanup and restoration business for more than a decade. Over that time, we’ve helped hundreds of homes and businesses recover from fire damage. For many customers, this is a one-off experience they have never had to navigate. If this describes you, here are the answers to 3 of our most commonly asked questions.

  1. How long will the restoration process take? It’s hard to say exactly how long the restoration process will take if you have fire damage. If the damage is relatively minor, it could take a few days; if the damage is more extensive, it could take months to make the necessary repairs. We understand how stressful this process can be, so we work quickly and provide updates along the way.

  1. What will happen to my belongings? When possible, our goal is to restore your damaged possessions. We have an on-site textile cleaning facility, and we have access to several propriety cleaning products that can clean most items. If an item is beyond saving, we always discuss this with you before disposing of anything.

  1. Can you get rid of the smoke smell? The lingering odor after a fire is notoriously difficult to get rid of. Fortunately, yes, we do have a variety of products and processes we can use to remove the smell from your home. Our goal is to actually eliminate the odor as opposed to masking it or using other deceptive techniques.

At SERVPRO of Catawba County East, we aim to make any fire damage “Like it never even happened.” If you have questions or need professional help, call our team any time at (828) 465-6504!

Why Soot Damage is a Big Deal

4/1/2020 (Permalink)

Woman wearing SERVPRO shirt scrubbing soot-covered walls Our team has plenty of experience cleaning up soot, which can cause damage and health complications!

Fires don’t always consume entire homes. In fact, many of our jobs come from small kitchen fires that mostly affect a couple of rooms. These types of jobs often deal primarily with soot, which many people try to clean up on their own. Unfortunately, soot can be a major problem that should be handled by professionals!

Soot is Notoriously Difficult to Clean

Soot can cause major discoloring, which is why it’s important to clean it from affected surfaces as soon as possible. Unfortunately, if it’s not cleaned properly, it can actually stain and cause further damage. Due to its nature, soot cleanup requires the use of certain cleaning products and techniques. That’s generally why the cleaning process is better left to professionals who know exactly what to do!

Soot Disrupts Your Air Quality

Our team is often hired to clean a home’s HVAC after it has fire. That’s because soot particles sit in the air ducts, ready to disperse once the system kicks on. Until your home has been thoroughly cleaned, you’re likely lowering your home’s air quality. This can be especially concerning with people with asthma and other health conditions, but it can cause complications for anyone given enough exposure.

Professional Soot Cleanup

Even a small fire can cause a lot of damage to your home. If you have soot damage, call our professional team at SERVPRO of Catawba County East at (828) 465-6504!

3 Burn Prevention Tips | National Burn Awareness Week 2020

2/6/2020 (Permalink)

Black and white plugs are inserted into separate outlets We often take electricity for granted, but when it's mistreated, it can result in a fire! Be sure to replace any exposed wires!

The first full week of each February is marked as National Burn Awareness Week. We spend a lot of time talking about the risk and cleanup process associated with fire damage, but burns can prove fatal in some situations. In honor of this important week, we’re sharing 3 tips you can use to prevent a burn!

  1. Always wear adequate clothing while cooking. Cooking-based fires are one of the most common causes of house fires each year, and it’s no surprise that cooking also leads to a lot of burns. There are many ways to prevent cooking-related burns, but one of the easiest is to simply wear proper clothing. Never cook barefoot or while wearing clothing that leaves areas of your skin exposed.

  1. Keep hot objects out of reach from children. Young children are known to indiscriminately grab anything within reach. Unfortunately, there have been known incidents of these same children grabbing the handles of boiling hot water or lit cigarettes. Since children don’t know how to discern dangerous objects from safe ones, it’s important you keep such items out of reach!

  1. Replace frayed wires. Electrical wires are everywhere nowadays. While electricity is an essential resource for many of our day-to-day tasks, they can pose a burn threat if the wires aren’t properly taken care of. If you notice any exposed wires, it’s highly recommended that you replace them as soon as possible. Even if you don’t get burned, they can potentially lead to a fire!

Burns are no laughing matter, and we hope you’ll take prevention seriously. If you do have a burn, you should seek medical attention right away. If you would like to learn additional burn prevention tips, you can visit the American Burn Association’s website.

The Fire Restoration Process

12/4/2019 (Permalink)

Two female SERVPRO employees pack items into cardboard boxes with SERVPRO logo Our employees pack items in fire-damaged homes and send them to our warehouse to be cleaned!

After you have a house fire, your priority is to get your home—and your life—back to normal. Our team at SERVPRO of Catawba County East knows that the process isn’t easy, but we’ve helped thousands of homeowners recover from disasters. But if you or somebody you know is going through this process, it can be confusing. That’s why we’re outlining the general fire restoration process—from start to finish.

  1. Assess the damage. The first thing our team will do is come out to your home and inspect the damage. From here, we’ll have a better sense of what needs to be done, and we can develop a tailored restoration plan.
  1. Extract and dry the water damage (if applicable). In most cases, if you have fire damage, you also have water damage. That’s because the fire department doesn’t help you dry your home after they extinguish the fire. If that’s the case with your property, we’ll take care of the water first.
  1. Pack out and restore salvageable items. We know how important your belongings are, which is why our team does everything in our power to clean and restore them. Our team first sorts and boxes all of your items, which we then send to our cleaning facility. From there, we use a variety of tools, equipment, and cleaning methods to attempt to restore your belongings to their pre-fire condition.
  1. Clean your home’s interior. Except in extreme cases, our team will clean soot and smoke damage from your furniture, walls, and ceiling. We use dry chemical sponges and proprietary cleaning products to remove as much soot from affected areas as possible. We even clean your HVAC system, which will likely be overloaded with soot particles and other contaminants.
  1. We return your belongings. Once we’ve finished cleaning and repairing your home, we’ll return all of your belongings we stored during the restoration process. All of your items are inventoried in our system, so you can rest assured everything will be returned!

A house fire is not something you’ll want to experience. At best, one will briefly disrupt your life; at worst, it can turn your life upside-down. Fortunately, our team is experienced and knows how to handle the restoration. If you or somebody you know has a fire, our cleanup and restoration specialists are always here to help!

3 Fire Prevention Tips for Fall & Winter

11/11/2019 (Permalink)

Gray storage tote at the bottom of stairs with soot-covered walls This house caught fire because of an electrical fire. Be careful with how many appliances you plug into a single outlet!

Did you know that most home fires occur during fall and winter? In fact, the peak months are December and January. Fires occur more frequently during these periods for several reasons, but it’s generally because people start using heating equipment and tend to be home more often. Fortunately, there are a few things you can do to lower your home’s risk of having a fire!

  1. Keep heating equipment away from flammable objects. Space heaters, candles, and even fireplaces are common sources of home fires. Often, they are too close to flammable objects that then catch fire. If you opt to use any heating equipment, keep them at least 3 feet away from other objects—especially if they’re flammable!

  1. Don’t leave the kitchen unattended. Cooking-related fires are the most common types of home fires. These fires can be instigated in a number of ways, but they often get out of control because the kitchen isn’t being monitored. We know holiday cooking is a favorite pastime for many, but always make sure somebody is present in the kitchen while it’s in use!

  1. Don’t put too many plugs into an outlet. When people are home, they tend to use their electronics. This generally isn’t much of an issue, but when too many plugs are put into the same outlet, it can cause the outlet to overheat and catch fire. Use caution when using power strips or when plugging in high-voltage devices!

As a disaster restoration company, we’ve seen how destructive fires can be. Homes can be lost, and valued possessions can be destroyed. We hope that you’ll be safe and practice fire safety this fall and winter, but if something were to happen, know that our fire restoration experts are always here to help!

2 Companies to Call After a Fire

8/12/2019 (Permalink)

Your insurance and your local disaster restoration company are there to help you recover from fire damage!

House fires are one of the most stressful things to live through. Many belongings are destroyed, lives lose any sense of normalcy, and the whole process is overwhelming. Now having served the community for 10 years, we’ve worked with countless homeowners to restore their homes. During that time, we’ve learned that customers often aren’t sure what the next steps are after the fire’s been put out!

  1. Call Your Local Disaster Restoration Company. Once the fire is out, the cleanup process should begin as soon as possible. Once you call our office, we’ll dispatch a team to walk you through the process as we begin to clean up.

  1. Call Your Insurance Company. Your insurance company will play a large role in ensuring your home and possessions are cleaned and restored. In fact, our team will be working closely with your insurance. Your insurance company can also help you with other questions, such as temporary lodging and some next steps.

If you’re like most people, house fires aren’t a common experience for you. That’s why it’s important to call the companies above and get professional help. Experts like our team at SERVPRO of Catawba County East know exactly how to get your home back to its pre-disaster condition!

Fire Damage Q&A: What Happens to My Belongings After a Fire?

6/7/2019 (Permalink)

We take great care to ensure all of your belongings are carefully packed before being sent to our warehouse to be cleaned and stored!

After a house fire, you only have one goal—to get your life back to normal. Although it can be a long and difficult operation, our team at SERVPRO of Catawba County East is available to ease you through the process. As we’ve helped many homeowners in the Newton and Conover areas overcome the journey, we’ve been asked many questions. Today, we’d like to answer one for you!

What Happens to My Belongings After a Fire?

Before we start any major cleaning on your home, one of the first things we do is “pack out” the items in the affected areas. During the process, our packout crew will inventory and box all of your belongings. Each box is assigned a unique QR code that corresponds to your home, so you never have to worry about your belongings being mixed up with another customer’s.

Some items, however, are considered unsalvageable—either because they are heavily damaged or due to the nature of the item. These items (known as “nonsals”) are still inventoried, but they are unable to be saved. Rest assured—we don’t dispose of any items without reviewing all of the “nonsals” with you!

Finally, we take all of the salvageable items to our warehouse to be cleaned and deodorized. In addition to our proprietary cleaning products, we also have an on-site textiles cleaning facility. We’re able to restore virtually any salvageable items to its pre-disaster condition!

Your Disaster Restoration Company

House fires can destroy a lot of sentimental items, but at SERVPRO of Catawba County East, we have the resources and the experience to restore most—if not all—of those possessions. After 10 years, we’ve learned what it takes to help those in need and to make it “Like it never even happened.” So if you have a fire or other disaster and need our help, call us today!

3 Things NOT to Do if You Have Fire Damage

4/9/2019 (Permalink)

Soot can be difficult to clean, but disaster restoration professionals are trained and equipped to do so!

Fires aren’t just destructive—they’re stressful. In the immediate aftermath, you’re still trying to comprehend the damage, the next steps, and every other facet that comes with enduring a fire. Calling a disaster restoration company is a great step towards the recovery process, but it’s important to know there are some things you shouldn’t do if you want to mitigate any lasting damage.

  1. Don’t try to clean soot damage on your own. Some people like to take the restoration process into their own hands. We understand—you want things to be back to normal as soon and as cheaply as possible. But attempting to clean up on your own can make things worse. Soot is very difficult to clean, and in some cases, it’s virtually impossible. Unfortunately, attempting to clean any soot damage on your own can cause soot to set in and cause needless damage to items and structures. Leave all of the cleaning to the professionals!

  1. Don’t touch anything (especially with dirty hands). As we mentioned, soot is very difficult to clean, but it’s virtually impossible once soot sets into any materials. If you touch anything in the home, you could cause the soot to set, or you could touch something else and transfer the soot. If at all possible, don’t touch anything, but if you must, be sure to wash your hands afterward!

  1. Don’t turn on your HVAC system. During a fire, smoke and soot particles will travel through your home, including your duct system. Even after the fire is extinguished, the particles will still be resting in the vents. Before you use your HVAC system, you’ll want to have a professional duct cleaning. Otherwise, you’ll just spread the particles throughout the home again!

In order to quickly restore your home, it’s important to avoid actions that can potentially add more damage. If you do have a fire, immediately call your local disaster restoration company. With their help, you’ll be able to get back on your feet in no time!

3 Cooking Burn Prevention Tips | National Burn Awareness Week 2019

2/6/2019 (Permalink)

Burns happen all the time, especially when it involves cooking!

The first week of each February is National Burn Awareness Week, which is sponsored by the American Burn Association (ABA). According to the association, each year there are hundreds of thousands of burn injuries in the United States. To aid the (ABA) in its efforts, here are 3 cooking-related burn prevention tips!

  • Don’t let pot and pan handles hang over the stove. Many people probably don’t think about it, but it’s very important that no handles hang over your stove or counter. If you or somebody else in the kitchen accidentally knocks into one, hot contents could be dumped onto a person!
  • Place hot beverages or food away from the edge of the table. 85-90% of all scalds are caused related to cooking or hot beverages. While these incidents can occur for a number of reasons, one of the easiest ways to prevent them is to put hot materials away from the edge of a table. This reduces the likelihood that they are accidentally knocked over!
  • Remove lids away from your face. Steam will likely accumulate in a hot, covered pot, which can burn your skin if it’s released directly towards you. If you need to remove a lid that contains steam, be sure to open it away from your face to avoid potential injury!

Cooking-related burns can occur in a number of different ways, which is why it’s important to follow safety protocols while you’re in and around the kitchen. If you want to read more burn prevention tips, check out the American Burn Association’s website!

Holiday Cooking Fire Safety Tips

12/14/2018 (Permalink)

Cooking fires are the leading cause of home fires each year, so be sure to take precautions!

According to the National Fire Prevention Association, cooking fires are the leading cause of home fires each year. And because most people will be cooking their holiday traditions, many homes are at risk. If you plan to cook this holiday season, here are some tips to keep your home safe.

  1. Never leave the kitchen unattended. Many times a cooking-related fire occurs, nobody is watching the kitchen. If you’re actively cooking something, don’t leave the area unsupervised, even if it’s only for a moment.

  1. Don’t put out grease fires with water. You’ve been taught that water extinguishes fires, and while that’s true in some cases, it isn’t always true. Grease fires are one such example, which can actually get worse when exposed to water. Instead, turn off the heat source, put a lid over the pan, and use either baking soda or a Class B fire extinguisher, depending on its size.

  1. Make sure all appliances are turned off after use. When you’re not paying attention, it can be easy to forget to turn the oven off. But when it’s left on for so long, that’s when disaster strikes. So be sure to double-check that all appliances are turned off after you are finished using them.

We know you’re looking forward to delicious Christmas treats, but remember that safety comes first. If you have a fire in your home this holiday season, call SERVPRO of Catawba County East at (828) 465-6504!

Services Involved in Most Fire Damage Cleanups

11/19/2018 (Permalink)

After this house had a fire, our crews performed packout services.

When you home or business has a fire, you call a disaster restoration company. But what many people don’t know is there are many steps that have to be taken before your property can be restored to its preloss condition.

Water Cleanup and Restoration

When you call a fire department to put out a fire, they unleash a ton of water on your property. As a result, when we deal with fire cleanup, we generally also have to perform water mitigation services.

Contents Packout

Whether it’s from the fire damage or the water damage, your possessions are likely either damaged or need to be removed for the duration of our services. Fortunately, our team is experienced and can pack out and store your possessions until they are restored and can be taken back.

Duct Cleaning

Smoke and soot particles become lodged in your HVAC system after a fire. This can not only cause your system to overwork, it makes it virtually unusable. That’s why we perform duct cleaning services in most fire cleanup services.

Odor Removal

The smell of smoke is unmistakable in a fire-damaged home, almost to the point of being nauseating. Unfortunately, this odor is engrained into the structure because particles become embedded in porous materials, such as walls. In order to make it “Like it never even happened,” we perform odor-removing services.

Fire Damage Cleanup and Restoration

Perhaps the most obvious part of the process, our technicians perform specialized cleaning techniques to remove soot and clean damaged belongings. Except in extreme cases, our team is highly capable of cleaning most fire-damaged properties.

Multi-Process Restoration

As you can see, the fire cleanup process is complex and has a lot of moving parts. Fortunately, SERVPRO of Catawba County East has years of experience restoring fire-damaged properties. If your home or commercial building has a fire, call us at (828) 465-6504!

4 Things to Remember When Extinguishing a Fire

9/13/2018 (Permalink)

When using a fire extinguisher, aim at the base of the flame!

Kitchen fires are the leading cause of home fires each year, according to the National Fire Prevention Association. While these types of fires can typically be prevented if precautions are taken, they are still a common problem. But what do you do when there’s fire in your kitchen? Believe it or not, water isn’t necessarily the answer.

  • Do not swat at the fire. While it might work for birthday candles, it’s a bad idea to fan a fire. When you do, you actually risk spreading the flames and exacerbating the problem.
  • If you have a grease fire, DO NOT attempt to put it out with water. Water and grease just don’t mix—literally. If you attempt to pour water on a grease fire, it will likely cause the grease to splatter and spread the fire. Instead, use a lot of baking soda or salt (NOT flour, which can explode).
  • If you have an oven fire, do not open the oven door. Fires need oxygen to continue burning. So if there’s a fire in your oven, keep the door closed and turn it off. The lack of oxygen should eventually cause it to suffocate, but if it does not seem to improve, call the fire department.
  • Aim a fire extinguisher at the base of the flame. Fire extinguishers are good tools to have during a kitchen fire, but if you don’t use it properly, it isn’t of much use. Instead of aiming it at the actual flames, aim it at the base of the flame to actually extinguish it.

If you’ve never had a kitchen fire before, you’re apt to make some critical mistakes. But by following the advice above, you have a much better chance of extinguishing the fire (or at the very least, you won’t make it worse). If the fire gets out of control or you’re unsure what to do, call your local fire department immediately! And remember that SERVPRO of Catawba County East is here to make it “Like it never even happened.”

4 Ways a Fire Can Cause Damage

7/10/2018 (Permalink)

Fires can cause all kinds of damage, but structural damage is the most common. This damage affects a building's stability!

It’s no secret that fires can cause tremendous damage to your property; in some cases, homes can be completely destroyed. But even when your home isn’t fully consumed, fires still cause a lot of damage, often in ways we don’t consider. Whether or not you’ve ever experienced a disaster, check out these 4 ways that your home can be damaged by a fire.

  1. HVAC Contamination. It’s probably not the first thing we’d think of after a home fire, but your HVAC system will need to be thoroughly cleaned. Smoke will have traveled through your system and left behind soot and chemical residue that will only be sent back through your home until it’s cleaned.
  1. The odor that lingers after a home fire can be nauseating after extended breathing, but what’s worse is that it’s hard to get rid of. Since smoke will have traveled and permeated walls and furniture throughout your home, particles will be engrained and difficult to remove.
  1. Electrical Damage. Even when a fire isn’t the result of an electrical malfunction, the heat and destructive power will likely damage or destroy electrical devices or components. After returning to a fire-damaged home, do not use electricity unless your local fire department has cleared your home.
  1. Structural Damage. Your home is built to last for decades, but fires can damage the materials that hold it together. Sometimes this is a result of smoke permeating porous materials and spaces, but other times it’s the result of intense heat and disintegration.

Even though your home might be standing, it will have suffered various damage regardless. Above all else, after a fire, make sure your home is thoroughly inspected and is cleared as safe by the local fire department. Cleanup is certainly a process, but if you call SERVPRO of Catawba County East, we’ll make it “Like it never even happened.”

What are Soot Webs?

5/24/2018 (Permalink)

Soot webs are "dirty cobwebs" are actually ionized soot particles that create chains!

After a home fire, you’ll probably spend a lot of time looking at the aftermath. One thing in particular that you’ll notice is a bunch of “dirty cobwebs” along the edges and corners of your ceiling. But they aren’t actually indicative of your cleaning skills; these aren’t (usually) cobwebs!

These features, called soot webs, form when ionized (i.e. has an electric charge) soot particles stick together in chains. They tend to gather along the edges between your walls and ceiling because those areas tend to be cooler, which smoke likes to move to.

If you do have soot webs, don’t try to clean them yourself! Any time you try to clean soot without proper chemicals and experience, you’ll likely set the soot in and cause further damage. If you have soot webs, call SERVPRO of Catawba County East at (828) 874-0966!

5 Common Causes of Home Fires

3/15/2018 (Permalink)

Matches and lighters should never be left out unattended. Curious children are one common source of home fires!

Each year, there are more than 350,000 home structural fires that cause over several billions of dollars in damage. Some of those fires only lead to minor damages, but many end up as complete losses. Nobody wants to deal with that kind of disaster, but each year the same sources cause the bulk of structural fires. So you can prevent this catastrophe from happening to you, we’ve identified 5 common causes of home fires.

  1. Cooking fires. You may have heard the phrase, “If you can’t take the heat, stay out of the kitchen,” but don’t take that literally! Most cooking fires become major problems because people leave their kitchens unattended. If you are using any heating or electrical cooking equipment, be sure to keep it in sight until it is off and you are no longer using it.
  1. Heating equipment. You may want to warm yourself when it’s cold, but make sure you take the necessary precautions. In most cases, fires of this type start because chimneys and similar heat sources are not cleaned and properly maintained. Another factor is that heating elements are often left too close to flammable objects. Be wary of your surroundings!
  1. Cigarettes and smoking materials. Cigarettes and other smoking materials are the most common source of home fire deaths. If you do smoke, be sure to do so outside; most deaths come from fires that started inside. It’s also important that you put out the light before you discard your cigarette and ashes. The best way to do this is by dousing it with water or sand.
  1. Electrical and lighting equipment. Our lives revolve around electricity, but that doesn’t mean it can’t be dangerous! Frayed and exposed wires are often a reason these kinds of fires start, so be sure to replace those immediately. Also, never force plugs into outlets they don’t naturally match with (e.g. three-pronged plugs should not be forced into two-pronged outlets).
  1. Unsupervised children. Children are curious and often get into things that they shouldn’t. That’s why it’s important to keep matches and lighters out of their reach while simultaneously teaching them the importance of fire safety. If fire is going to be part of a child's activity, be sure that a responsible adult will be present.

Fires happen every day, often because of the reasons mentioned above. If you are mindful of your surroundings and keep equipment and devices cleaned and up-to-date, you can lower the chances of having a home fire yourself!

Why is it Essential to Act Fast After a Fire Damage to Your Catawba Property?

11/9/2017 (Permalink)

Smoke and soot can severely damage your home, call SERVPRO as soon as the fire is out to restore your home "Like it never even happened."

Calling SERVPRO Immediately Can Lessen the Permanent Damage after a Fire

Fire damage can be devastating to your home. While a fire is an unfortunate event, a quick action is the only way to minimize permanent damage. If you do not act fast after an incidence of fire, your Catawba property can sustain severe cosmetic and structural damage due to the smoke and soot build up.

Fire damage restoration costs can dramatically increase if the cleaning process is delayed. Thankfully, SERVPRO professionals can help restore the fire damage to your Catawba property in no time. We’re Faster to Any Size Disaster and ensure that any damage due to smoke and soot is minimized.

What happens minutes after a fire?

The first thing to happen after a fire is smoke and soot build up. Within a few minutes of the incidence, the smoke can fill your entire home and discoloration of your belongings can start almost instantaneously. The soot from burning synthetic material is acidic and can stain surfaces permanently if not cleaned promptly.

Even after the fire is put out, the smoke and soot can linger on and continue to wreak havoc on your furniture and other belongings. Metals begin to pit, corrode and rust, and the wood suffers surface stains that can be permanent.

Small, microscopic particles in the soot and smoke can penetrate surfaces if they are not cleaned promptly and efficiently. These particles can even cause structural damage to the floorboards and other wooden structures in your home.

What should you do after a fire damage?

The first thing to do after a fire damage is to seek professional help. Trying to clean the smoke and soot by yourself can worsen the damage. Here at SERVPRO, we have a team of IICRC (Institute of Inspection, Cleaning and Restoration Certification) certified technicians that have years of experience in dealing with disasters of all sizes. Our experts ensure that the restoration process starts as soon as possible to reduce any permanent damage.

SERVPRO uses High-Efficiency Particulate Air (HEPA) Filter technology to remove any traces of the minute smoke and soot particles from your upholstery and carpet.

Smoke and soot can permanently damage your property and belongings. Make sure that you act fast and seek professional help as soon as you can to avoid any permanent damage.

Call SERVPRO of the Catawba County East at (828) 465-6504 today to schedule an inspection. Our experts are here to help.

Click here to learn more about the Catawba Fire Department.

Fire Damage Restoration Services Newton Residents Can Count On

9/24/2017 (Permalink)

Calling SERVPRO after a fire will put a crew of trained and experienced technicians to work on the remediation and restoration job.

Our Technicians Handle Fire Damage Restoration Events Regardless of the Size of the Damage

At SERVPRO, our staff experiences a lot of the same things that you do. We have families, homes, and troubles that go beyond the everyday occurrence. Our technicians work and live right here in the same community you do, so, we have first-hand knowledge of the situations Newton residents may experience.  

We consider it an honor to provide answers that help our neighbors recover from fire damage in Newton. Which is why we chose to make a variety of services available that can help you recover quickly from many unfortunate situations that may occur. You are not alone and do not need to address these problems on your own; we train so that you do not have to.

Owning a home today is very different than in years past. After a fire, it would take calling many different companies to perform the repairs you need. Today, SERVPRO technicians provide you with full-service solutions to all of these problems, making it possible to receive help faster, preventing many losses you may have experienced before.  

Our technicians can board-up and secure your home during a restoration that helps protect what remains after a fire. We also make returning to your home safer, helping you avoid hazards or potential problems that create even more damage.  

When you call SERVPRO, you get access to an entire team of qualified professionals that can handle everything from the disposal of unsalvageable items to placing the finishing touches on repairs that help make your house a home again. Sure, there are many services used in between, but you get the gist.  

You no longer need to wonder, or stress over, which company to call during an emergency. Having a relationship with our local office gives you peace of mind, and access to fast, efficient fire damage restoration services that you can rely on to perform even the smallest jobs in a clean, professional manner.  

SERVPRO of Catawba County East stands ready to provide services throughout the area. Whether you live in Conover, Oxford Park, or Drums Crossroads, our entire team is nearby and available to help. (828) 465-6504

For more information about the City of Newton, North Carolina visit:

Fast, Effective Fire Damage Restoration For Your Newton Area Home

7/31/2017 (Permalink)

After everyone in your house is accounted for and the fire fighters leave, call SERVPRO to remediate the fire damage after a fire in your home.

SERVPRO Technicians Have the Training to Remediate Fire Damage in Your Home

Once firefighters have left your property and you get the all-clear to return, it may seem as though your problem is under control. However, without professionals to help clean smoke and soot residues from your walls, furniture, and other belongings, your home may never return to normal.
Leaving ash covered belongings unattended in your Newton family home can make fire damage look timid after corrosion, discoloration, and odors begin to develop. With the proper training, equipment, and experience a fire damage restoration company helps you prevent extensive damages and loss.
Calling SERVPRO as soon as possible gives restoration technicians a much better opportunity to clean smoke damage and restore items often affected by a fire. Ash and soot can discolor surfaces within minutes, tarnish metals, fiberglass, and wood finishes within hours. Waiting too long adds to your problems, causing permanent damage to your walls, ceiling, and flooring.
Knowing how to react during a fire damage emergency in your home can save you or a family members life. Understanding what to do after a fire can make a huge difference in how your SERVPRO restoration technicians approach restoring your home. Giving professionals as much notice as possible can mean the difference between a long, drawn-out restoration process and services that can happen much sooner.  
The entire restoration process that SERVPRO provides is extremely detailed; they provide you with water removal, cleaning, reconditioning, restoration, and repair services developed specifically for each item found in your home. Every step of your restoration process outlines effective treatment, handling, and disposal methods to your insurance company, saving you time and money, getting you what you need to recover, faster.
Working with a trusted restoration company helps reduce the losses you experience during a fire event in your home and gives you access to qualified odor neutralizing specialists that make every effort to prevent odors from returning in the future.  
Give SERVPRO of Catawba County East an opportunity to provide you with the experienced, professionally certified technicians, quality services, and peace of mind you deserve. (828) 465-6504

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Cleaning Up After A Fire In Conover

6/6/2017 (Permalink)

Cleaning up after a fire is a big task, that's why you should contact the professionals at SERVPRO for help!

Fire Damage

Cleaning up after a fire is a big task, with primary emphasis rightly placed on floors, walls, and ceilings. Unfortunately, some restoration companies stop there, with little effort made to clean smaller structural property.

To fully restore a Conover home after fire damage, SERVPRO has developed a plan that includes fixtures and items other companies either treat as an afterthought or do not service because the profit margin may be too thin for them.

Restoring built-in or free-standing cabinets depend if the item is finished or unfinished. Exteriors are typically finished and require one of the specialty cleaning agents in our inventory. Technicians remove the handles, backplates, and other hardware to check the entire surface for physical damage. If there is exposed wood, we clean it with denatured alcohol. Interiors are usually unfinished. These surfaces are wiped down with a dry, cleaning sponge. If any soot or smoke residue remains, they clean the area with a wet, cleaning sponge and denatured alcohol. If residues are remaining, technicians sand the surface with customer approval.

Wall and attic insulation are not usually affected by smoke residue, but it can retain odors. The appearance may change slightly, but technicians need to change only the top three or four inches to remove odors.

Drapery Rods
It is not enough to just wipe down the surfaces. We take down the rods and valances to examine and clean the walls behind them as well. If the rods are movable, technicians apply a silicon spray to lubricate and protect them.

Light Fixtures
Hanging lights such as chandeliers are difficult to clean. Many companies try to spray them with water and then let them drip dry. We take pictures of the fixture and then take it down and disassemble it if necessary to clean. If we use a cleaning agent, a technician will spot test it on the side of a piece that is unseen when assembled and in place.

It is not enough to spray and wipe down the large surfaces or replace damaged drywall and ceiling tiles. To make your house into a home again, SERVPRO of Catawba County East understands that we have to get it as close to its original state as possible. If you have suffered damage, call us at (828) 465-6504 today.

Conover, North Carolinais a great town click here for more information.

Fire Extinguishers Can Prevent Fire Damage to Your Newton Property

2/1/2017 (Permalink)

Newton Fire Damage May Be Prevented with a Well-Placed Fire Extinguisher

SERVPRO Tip:  Be Prepared to Put Out a Home Fire

Protecting your home from future fires is a serious job and one that should be heavily considered if your home is not up to code. While most houses constructed in the past couple decades have appropriate fire extinguisher arrangements, older homes and a small proportion of newer ones can lack appropriate coverage or technology. SERVPRO recommends acquiring modern, chemical or foam-based fire extinguishers for your home, and checking with local fire codes to find out what you need to upgrade.
Perhaps the single most important part of a home's fire safety setup is its set of fire extinguishers. These devices have the power to stop Newton fire damage in its tracks, keeping flames and their damage contained. Mounted on a wall or kept in a secure location, fire extinguishers allow a homeowner to respond to small fires quickly and prevent them from spreading. You should have fire extinguishers in multiple locations around the home. First, you should always keep one near the kitchen area, where many small fires start. Then, one or more (depending on the size of the home) should be available elsewhere around the house so that any fire can be responded to quickly.
However, it is not enough simply to have fire extinguishers. Many older homes are still equipped with dated and dangerous water-based extinguishers. These are useless and sometimes even inflammatory against electrical fires, and with how popular electronics now are in our homes, these make up a major portion of the calls SERVPRO receives. We recommend acquiring chemical-based fire extinguishers that use elements such as nitrogen to smother blazes without inflaming them. Foam solutions also exist but are typically less versatile than chemical versions. Look up fire codes nationally and locally to get a better idea of what replacements you should be looking for in your home.
When fires get out of hand, SERVPRO of Catawba County East is there to help clean up the mess. If your home has suffered at the hands of a fire, call us right away at (828) 465-6504.

Wildfire Damage in Newton

11/23/2016 (Permalink)

SERVPRO Can Help After a Wildfire Passes Your Newton Property

SERVPRO Can Restore Your Home After a Wildfire Causes Extensive Damage

There are an increasing number of people who are making their homes in woodland settings near or in rural areas, forests or remote mountain settings. Here, the homeowners have the benefit of beautiful surroundings, however, they face wildfire dangers. These fires often start unnoticed. They can spread quickly, igniting trees, brush, and homes. There are three types of wildfires, the first being a surface fire, which is the most common kind and will burn along the forest floor, slowly moving and damaging or killing trees. The second is a ground fire which is generally started by lightning and will burn below or on the forest floor in the human layer, going down to the mineral soil. Third are crown fires, which rapidly spread by the wind and quickly move by jumping along the tree tops.

If a wildfire approaches your home and you have fire damage in Newton because of it, you will want to act quickly and retain the services of our professionals at SERVPRO. Fire damage is a task which is arduous and will need the right industrial equipment. Just using a standard filtered vacuum is not enough. Plus, time is of the essence. After a fire, when you are faced with insurance issues, possible health concerns and arrangements for temporary housing, you will not likely to make salvage effort your priority. However, this, unfortunately, could create a costly problem. In this case, the services of our certified technicians are invaluable.

The first step in the cleanup process our SERVPRO technicians will take is to clean up as much of the affected area as possible. Soot residue must be cleaned up right away or it can cause permanent damage. Within just minutes smoke and fire damage can cause yellowing to appliances, and in a few hours, acid can stain bathrooms and other areas of your home. In days, your walls will permanently discolor and items will start to rust from acid residue.We will remove smoky odors and residue right away, plus get rid of the source of the odor and clean any items which are salvageable. An odor counteractant and deodorizing fog will be used to get rid of odors which are lingering. Lastly, we will seal salvageable items so the odor is encapsulated and further recontamination is stopped.

Wildfires are very upsetting in many ways, so if you have experienced one in your area, contact SERVPRO of Catawba County East as soon as possible by dialing (828) 465-6504. We will come out to your property so we can begin cleanup and stop further damage to your home.

Preventing Fire Damage in Old Homes

7/22/2016 (Permalink)

SERVPRO Says: A Fire Extinguisher Saves Lives and Damage to Your Catawba Home

SERVPRO Information for Safety from  Fire Damage

Fire damage can be a major problem for homeowners across the nation, but often particularly impacts states in the eastern United States. Many buildings in this region are older and may be lacking in modern safety standards, and the relatively high rate of natural disasters such as hurricanes can cause more problems. There are, of course, measures that can be taken to safeguard a home against most fires and significantly lower its fire risk, provided the changes are made professionally and responsibly.
Regular Extinguisher Placement
Residences old and new may be at risk of fire damage in Catawba due to lack of fire extinguishers in key locations. If there is an extinguisher, it is often the single one on the property. Should the fire start near or around this extinguisher, it can be impossible to reach it, and a small blaze may flame out of control. Having fire extinguishers regularly spaced about the house might just save it completely. Try to have smothering extinguishers instead of drenching ones as well, as water-based extinguishers are less reliable and can not be used for electrical fires. Older buildings may still be equipped with these, so it may be worth investigating possible replacements for them.
Have Smoke Detectors in Each Room
Fires can start anywhere in a home, so having smoke detectors in all regions of a home is important when trying to mitigate fire damage. If a room is ignored due to perceived low risk, it can present a massive safety hazard. Preventing fire damage may be as simple as having those smoke detectors running and well-placed.
Set Up Alternate Exit Routes
For two or three-story houses, it may be worth spending the money on alternate escape routes for higher floors. Many residences have one staircase to access these levels, and if it is blocked off by fire, the only way out involves a firefighter rescue. Installing a fire escape or other escape route for these levels directly to the outside of the home might cost you a bit, but could end up saving lives in a disaster.
SERVPRO of Catawba County East is a locally owned and operated company which has extensive experience and licensed technicians for any home disaster restoration, from fire to water to mold damage and more. In addition to advising locals on how to mitigate future disasters, we also provide professional cleanup and repair services after they happen. If you've had an emergency and need 24/7 service, please don't hesitate to call us at (828) 465-6504.

Sherrills Ford Fire Damage - Improving Your Home After a Fire

5/14/2016 (Permalink)

Don't Let Fire Damage in Sherrills Ford Leave a Sooty Stain on Your Walls--Call SERVPRO

SERVPRO of Catawba County East Offers Fire Damage Restoration to Your Sherrills Ford Property

Whether you have experienced a small or large fire in your home, you may be wondering what steps you need to take to overcome Sherrills Ford fire damage. Even a seemingly minor fire event can be severely damaging to a home in some ways. By following a few steps as soon as possible, you can get your home back to its former condition after a fire.

Using Water Remediation Services
The last thing you may think about when dealing with a fire is water remediation services, but the reality is that most fires are extinguished through the use of water or chemical agents. These can combine with ashes from the fire to create an unsightly mess that will need to be suctioned away before your home is restored. Powerful wet vacs are available to complete this step in the Sherrills Ford fire damage restoration process. The vacuums will extract the water and other debris from the fire so that the actual damage from the fire can more easily be inspected and restored.

Removing Stains and Odors
Fire can be damaging because of the intense heat that burns and chars your home, but the smoke can also leave behind stains (soot) and odors in areas that are not touched by the fire. Furthermore, water from the firefighters can also leave additional stains and odors. Some surfaces may be professionally cleaned to improve their appearances, such as carpeting and upholstery that is dirty but not damaged by heat and flames. Quite often the home's HVAC system will need to be cleaned, sanitized, and deodorized because of the smoke particles and oily soot that circulated throughout the duct work and condenser.

Restoring the Home
The final step in the fire damage restoration process is to remove the unsalvageable materials and furnishings and replace these components with new pieces. For example, charred drywall can be removed and replaced with new drywall for your benefit. This same process can be used for everything from flooring to cabinets and even support beams. A fire damage restoration company like SERVPRO will restore what is possible, and minimize the replacement of belongs and building materials. This will mitigate the overall cost to you less insurance payouts.

Repairing your home after a fire is a serious job, and it is not a project that you want to tackle on your own. SERVPRO of Catawba County East offers fire damage restoration services in Sherrills Ford and other surrounding communities, and we are a locally owned company that will answer your call for fast service. We understand the urgency of your situation, so you can always expect a rapid response from us. Call us today at (828) 465-6504 for more information about our Sherrills Ford fire damage services.

What To Expect Following A Maiden Fire Damaging Event

1/15/2016 (Permalink)

House Fires Can Be Devastating: Call SERVPRO for Restoration

When Fire Damage Has Devastated Your Maiden Home Call SERVPRO

When fire damage in Maiden has struck your home, you will likely experience emotional trauma along with the physical loss of property. Additionally, fires can be taxing on your finances. However, learning more regarding what you can expect following a fire can help prepare you to deal with the situation effectively. Get the information you need regarding what to expect following a fire by reading this short outline offered by SERVPRO.

Physical Damage
When a fire burns on your residential property, it can produce substantial damage and destruction. The temperature of a fire can exceed 1,200 degrees, and this heat can destroy electronics, melt fixtures, and degrade structural materials. Another form of damage results from the smoke. Smoke can weave itself through every physical space in your property, leaving behind unwanted odors and stains that are challenging to remove.

Coming Home
Once the fire department has extinguished the flames, leaving more damage and copious volumes of water behind, what next? As a result of health and safety hazards created by the fire and water damage, you may not be able to reenter the property immediately. Make sure to receive permission to enter from a fire official.

Who To Call
The first person to call following the fire is your insurance agent. For an extreme fire, an insurance adjuster will arrive to inspect for damages, list damaged items and develop a claim total. He will typically walk you through the process of filing your claim, acquiring emergency lodging, and helping you locate a fire damage restoration company.

Fire Damage Restoration Services
Many insurance agents may point you towards a fire damage restoration company like SERVPRO, which usually is on their preferred vendor list. If you have to find a restoration firm on your own, remember to look for a company that employs IICRC -certified professionals with extensive industry experience: SERVPRO. We can help manage the insurance paperwork and offer you a stress-free claims process.

Call SERVPRO Immediately
Although the reality of Maiden fire damage to your home can be rattling, it's important to know that your property can be rebuilt and restored. As fire damage restoration experts with extensive experience, the professionals of SERVPRO would be happy to assist you. Our IICRC-certified technicians will provide you with the detailed services necessary to restore your property with skill and speed. "Like it never even happened."

We’re Fire and Water Damage Specialists

SERVPRO of Catawba County East has the water and fire damage training and expertise to help you through this tough time. We respond 24/7 to emergency calls from Maiden, Conover, or Claremont. We proudly serve our local communities. (828) 465-6504

How to Remove Smoke, Soot, And Smoke Odor Caused by Fire Damage to Your Conover Home

10/6/2015 (Permalink)

Smoke and Odor from this Fire-Damaged Building

How SERVPRO Can Make Your Fire Damaged Smoky Home Smell Like Roses Again

Removing smoke odor from a home in Conover that has incurred fire damage can be a daunting task. Homeowners are best served by employing a fire and smoke restoration company to professionally resolve the lingering issues of odor and smoke damage. A company like SERVPRO possesses the advanced skills and specialized equipment necessary to expedite and optimize each component of the smoke removal process. Learn more about smoke related subjects and the importance of securing a professional smoke removal service.

Smoke is a by-product resulting from incomplete combustion of a fuel, and its physical composition is dependent upon several factors. Most house fires burn wood, fabrics, and plastics, with plastics being the main culprit for soot residue.
• natural materials (cotton, wood, etc.)
• burning protein (meat)
• synthetic materials (nylon, plastic, etc.)

Smoke Odor Removal: The Process

The first step of the smoke odor removal process is identifying fire damaged items. Materials such as drywall, carpet, furniture, wood flooring or studs that have been damaged should be discarded. Any salvageable goods will be cleaned through the use of the appropriate products. The second step of the process involves air duct cleaning. This step is important because the air ducts carry smoke particles and soot that were released in the fire. The HVAC system requires cleaning prior to the air purification process. This helps prevent recontamination of the areas and rooms of the property that were already cleaned. In the last stage of the smoke odor removal process, any lingering smells are removed through the use of several specialized techniques that are customized to suit the needs of each client.

 Some of these techniques include:
• Ozone Generation: With this process, oxygen will be released into the air. The release helps oxidize odor particulates and then converts them into substances that contain no offensive smells.
• Air Scrubbing: This procedure involves the use of a HEPA Air Scrubber that removes 99.97% of the air's microscopic particles including pollen and mold spores, thereby purifying the interior air.
• Thermal Fogging: Thermal fogging involves filling the affected rooms and wall voids with a deodorizer that counteracts the odorous smoke particles.

Let The Skilled, Savvy SERVPRO Technicians Assist You

When you find that your home in Conover has been affected by a fire damage, SERVPRO is the team to call. Our IICRC-certified technicians are skilled in all aspects of the restoration process. This includes fire and smoke restoration, odor control, upholstery, and fabric cleaning, and water damage restoration.

Locally Owned, with National Resources

We live and work in this Conover community too; we might even be neighbors. As a locally owned and operated business, SERVPRO of Catawba County East is close by and ready to respond to your fire damage emergency. We are proud to be an active member of the Conover community. Call us at (828) 465-6504