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Fire & Water - Cleanup & Restoration

Testimonials from Our Customers

3/1/2019 (Permalink)

Why SERVPRO Testimonials from Our Customers One of our customers sent us a thank-you card for the work we did on their home!

When we go to a customer’s home or business, we strive to offer the best customer service possible. We ensure our employees are highly trained and believe in going above and beyond. That’s why we are humbled when customers send us letters or visit our office to share how grateful they are that they called us. Below are some testimonials that we feel exhibit the values we try to instill in our employees!

Today we had two gentlemen come to our home to inspect a mysterious leak. The two men that came were David and Richard, and they were awesome. My mother and I both commented that we have never been treated so lovely by any repair person. I will recommend both SERVPRO and these gentlemen to anyone in need, and thank you all. The leak ended up being something besides a pipe or things they are used to seeing. Yet these men stayed until they found the source of the problem. They truly cared, and again I am thankful beyond words to know people like this still exist in the world. God bless and thank you for the thorough customer service and honest help.

– Virginia B. of Hickory, NC

Cannot say enough about the level of professionalism and service I received from SERVPRO of Catawba County. We had a water leak from our ice maker. Every step of their service from restoration to repair to clean up was fantastic. We had sub floor repairs, hardwood floor repair/ refinishing, dry wall, paint and more. There cleaning crew was amazing and my house has never been so clean! All the contractors they supplied were excellent. They even worked out payment details with our insurance company. The attention to detail at every step was amazing. SERVPRO scheduled everything with special attention to making it work with my schedule. The teamwork they provided was outstanding in every way. They made a very painful/difficult situation, painless. If I could give them 10 stars, I would. Thanks to all at SERVPRO of Catawba County for you care, attention and service.

– Cathy S. of Conover, NC

We are very satisfied with SERVPRO and your employees. They are a really nice group and we had lots here to help us. All very friendly, kind, courteous and personable. Always checking if it was okay before doing something: use an outlet, leave their jacket inside, etc. Never complained about their duties. They appeared happy to be here and we were happy to have them. We hope they know how much they were and are appreciated.

– Audrey M. of Morganton, NC

Our project was very large, but everyone we worked with was very professional and work with us on our schedule. We are very pleased with the work that was done. You can't even tell there was damage.

– Philip A. in Lenoir, NC

If you’ve ever had an experience with us, we hope to hear from you as well! We encourage you to leave us a review on Facebook, Google, or directly on our website!

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