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The Five Step Mold Damage Remediation Process in Newton

7/5/2017 (Permalink)

Mold Remediation The Five Step Mold Damage Remediation Process in Newton Spores can exponentially multiply from a small number to a very large one. Contain and remediate a mold infestation by contacting SERVPRO today.

Technicians at SERVPRO Follow the Latest Approved Mold Removal Techniques When Dealing with Mold Damage in Your Home

Mold can grow throughout a home and remain unseen for a long time. Individual spores are smaller than the tiniest seed, and even a growth of thousands of spores is no bigger than a pinhead. If there are food sources and moisture, mold can grow year-round in most houses, condos, and apartments.

SERVPRO uses our industry standard to clean and remove mold damage from Newton homes. The IICRC (Institute of Inspection, Cleaning and Restoration Certification) has developed a five-step process that cleans and removes mold, changes the local environment that created the initial problem, and protects workers and residents while we return homes to a clean state.
The first step we take is to reduce exposure and spread. Our technicians build containment around the infested areas to prevent the accidental transfer of spores to clean rooms and hallways in the home.

Our next step is to write it all down. Our team leader records every action to include the type of mold found, location, and the test results in every room and hallway of the air and structural property for mold and moisture content. The numbers from the clean areas of the home are the baseline we use to determine when the infested parts of the house are clean.

Now, we begin controlling the level of contamination. To reduce the mold in the air as we start to clean, team members set up negative air machines at the points of contamination. These machines draw out spores, dust, and other particulates from the air. We use special, HEPA filters which are designed to capture even a single spore from out of the air.

Step four is removing the contamination. By combining the negative air machines with flexible hoses and exhaust fans, we can blow captured mold spores directly out of a home. Spores that have settled onto furniture or other surfaces we clean using vacuums with HEPA filters or wipe them down with dry or wet cloths. After each round of cleaning, we wait for mold to settle and then repeat until test results meet the baseline.

The last step is to lower the moisture to a normal level. Mold spores become inert and harmless when the surrounding air is too dry. As we finish removal, other technicians set up dehumidifiers to lower the moisture content to the normal, baseline level in the clean areas of the home.

Restoring any home to a level clean enough for occupation is never a quick procedure. SERVPRO of Catawba County East ensures our result is a place that looks like it did before we arrived. If you wish to schedule an inspection, call us at (828) 465-6504 today.

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Respond Quickly To Water Damage Found In Your Conover Home

6/16/2017 (Permalink)

Water Damage Respond Quickly To Water Damage Found In Your Conover Home When facing water damage issues on your Conover property, contact a professional water damage restoration company for help.

React Quickly To Water Damage

We understand that you work hard to provide you family with a nice home, food, and entertainment. The last thing you want to do is deal with water issues after a hard days work, but that does not mean that you should ignore problems that exist until you have the time or energy to react.

When facing water damage issues on your Conover property, contact a professional water damage restoration company for help. There is no problem with asking for assistance to handle water issues in your home; every homeowner faces them at some point. It is important for you to take the appropriate action to get things under control quickly, ensuring that you do everything possible to protect your family home.

Making the decision to call SERVPRO at the first signs of water intrusion can make a huge difference in the quality of your restoration. It only takes 24 to 48-hours for mold to become a problem and 48 to 72-hours to cause significant damage including swelling, cracking, warping, splitting, and separations that wreak havoc on the structure of your home.

A small leak in your roof allows water access to untreated materials in your attic, causing massive damage to your framing and insulation. Other unprotected areas of your home, including the inside of your walls, ceilings, and floors can all develop significant damage if left exposed for too long. SERVPRO technicians can help locate the issue causing the problem, repair it, and remove any excess water that may cause additional damage.

At SERVPRO, we use our experience and training to provide customers with quality results they deserve. We also work with your insurance company to help provide you with a stress-free claims process and make emergency situations feel like a chance for making improvements. Obtaining the services you deserve has never been easier.

SERVPRO of Catawba County East has expertly trained technicians available 24-hours a day, ready to assist with emergency situations on your property, call today (828) 465-6504.

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Cleaning Up After A Fire In Conover

6/6/2017 (Permalink)

Fire Damage Cleaning Up After A Fire In Conover Cleaning up after a fire is a big task, that's why you should contact the professionals at SERVPRO for help!

Fire Damage

Cleaning up after a fire is a big task, with primary emphasis rightly placed on floors, walls, and ceilings. Unfortunately, some restoration companies stop there, with little effort made to clean smaller structural property.

To fully restore a Conover home after fire damage, SERVPRO has developed a plan that includes fixtures and items other companies either treat as an afterthought or do not service because the profit margin may be too thin for them.

Restoring built-in or free-standing cabinets depend if the item is finished or unfinished. Exteriors are typically finished and require one of the specialty cleaning agents in our inventory. Technicians remove the handles, backplates, and other hardware to check the entire surface for physical damage. If there is exposed wood, we clean it with denatured alcohol. Interiors are usually unfinished. These surfaces are wiped down with a dry, cleaning sponge. If any soot or smoke residue remains, they clean the area with a wet, cleaning sponge and denatured alcohol. If residues are remaining, technicians sand the surface with customer approval.

Wall and attic insulation are not usually affected by smoke residue, but it can retain odors. The appearance may change slightly, but technicians need to change only the top three or four inches to remove odors.

Drapery Rods
It is not enough to just wipe down the surfaces. We take down the rods and valances to examine and clean the walls behind them as well. If the rods are movable, technicians apply a silicon spray to lubricate and protect them.

Light Fixtures
Hanging lights such as chandeliers are difficult to clean. Many companies try to spray them with water and then let them drip dry. We take pictures of the fixture and then take it down and disassemble it if necessary to clean. If we use a cleaning agent, a technician will spot test it on the side of a piece that is unseen when assembled and in place.

It is not enough to spray and wipe down the large surfaces or replace damaged drywall and ceiling tiles. To make your house into a home again, SERVPRO of Catawba County East understands that we have to get it as close to its original state as possible. If you have suffered damage, call us at (828) 465-6504 today.

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Flood Damage and Your Conover Home

5/16/2017 (Permalink)

Storm Damage Flood Damage and Your Conover Home Flooding Means SERVPRO to Restore Your Conover Property

SERVPRO Offers Services to Negate the Effects of Flooding

Besides fire, nothing is more destructive than flood and water damage to your home. However, too many homeowners make the mistake of thinking that their homeowner’s insurance covers damage from flooding. Extreme weather can cause major and unexpected flooding, so you need to know if your home has coverage.
Causes of Flooding
Significant amounts of moving water can happen any time there are extreme weather conditions in your Conover neighborhood. Sometimes, floods form slowly, letting homeowners react before flood damage occurs. The most common kind of flood is overland flooding, which happens when streams or rivers overflow their banks. Another type is after heavy rains, with the amount of ground water exceeding the capacity of underground sewer pipes, drainage, and street drains to channel them away from structures.
When this happens to you, be sure to contact the professionals at SERVPRO, as they are a professional flood remediation company who can help you clean up the water and repair any damages.
Flash flooding results in just minutes after a substantial rainfall, or a levee or dam break. These floods are especially dangerous because of the volume and speed of the water that may be filled with debris and rocks.
Hurricanes are common along the Atlantic seaboard. Besides torrential rains, a hurricane is accompanied by high winds which can exceed 155 miles per hour. Hurricanes produce storm surges along areas of the coast and can create flooding several hundred miles inland. This surge is contaminated water that can lead to secondary water damage in the form of mold growth and biohazardous exposure. The rain that is excessively caused by these storms can also result in land and mudslides.
No matter the cause of flooding, SERVPRO is fully equipped to handle flood damage, no matter how big or small it is. Our number one goal is customer service, and we work every day to achieve the highest customer satisfaction possible with each job we do. If that means we must work around the clock to make sure you are happy and comfortable with the job we are performing, that that is what we do. Water removal, cleanup, and restoration of your home is our specialty. We aim to make you feel "Like it never even happened."
SERVPRO of Catawba County East arrives quickly at your home after you contact us at (828) 465-6504, to assess the damage, view your options, and get a personalized disaster recovery plan written up just for you.

Mold In Your Conover Basement

5/5/2017 (Permalink)

Mold Remediation Mold In Your Conover Basement Since it gets no sunlight and very little ventilation, it is often humid, therefore creating the perfect environment for mold to grow.

Mold In Your Basement

One room in your home where mold is most often seen is your basement. There are several sources of moisture found in this room, and any water problem in the basement takes a long time to dry out. Since it gets no sunlight and very little ventilation, it is often humid, therefore creating the perfect environment for mold to grow.

Even worse, once mold begins growing down here in your Conover home, it likely goes unnoticed for a long time if you do not spend much time in your basement. Basements do not always get cleaned, so the dirt and dust also help mold to grow and create additional mold damage. The discovery of mold is not a happy event, but SERVPRO can help you to clean it up and get rid of the moisture problems that created it. They have the training and special tools to thoroughly do the job right and make your basement safe again.

There are materials in your basement, such as wood, drywall, and insulation which mold loves to grow on. High humidity plus colder temperatures make much condensation. The condensation collects on cold concrete floors, metal pipes, and on walls.

A significant cause of mold in the basement can also come from flooding. If your home is flooded in any way, water can run down into the basement and stay there long after other rooms have been dried. There are dangerous molds, such as toxic black mold, which can grow after a flood. They need materials to be quite soaked for several days to start growing.Pipes that are leaking in your basement or rooms nearby also lead to mold growth in your basement. Water in the ground can find its way into the basement through cracks in the wall.

After the water evaporates in the basement, it raises the level of humidity. Then, the humidity stays high due to lack of ventilation and sunlight. Certain mold can start growing in your basement from this high humidity.

One of the biggest signs of mold in your basement and you needing to call SERVPRO for help is the smell. Odors build up and are quite noticeable in your basement because of stagnant air. Do not ignore a moldy or musty smell, as this probably means you have a mold problem.

Instead, contact us at SERVPRO of Catawba County East of so that we can find the mold problem and take care of it for you. Mold can cause adverse health effects, and you should not leave it unattended. We can be easily reached by dialing (828) 465-6504, so do not hesitate to let us know of a mold problem right away.

Impediments to Water Removal After Water Damage Hits Conover

4/18/2017 (Permalink)

Water Damage Impediments to Water Removal After Water Damage Hits Conover Water Damage from Floods or Broken Hoses in Your Conover Home Get Help from SERVPRO

Water Damage to a Conover Home Can Occur in Many Ways

When SERVPRO is called in to handle a water removal job, we take care to determine the exact cause and origin of the incident in question. Different sources require different approaches and have different obstacles. In general, removing water after a hurricane or massive storm is harder than after floods starting from "clean" water sources inside the home. We prepare our technicians extensively for these scenarios so that they can be as prepared as possible when they arrive to help restore your home.
Furniture and Debris
If we encounter large debris in a Conover water removal job, we are almost certainly dealing with the effects of a storm or hurricane. These floods originate from outside the home and rush in, carrying in debris from outside and making a mess of interior belongings. Sometimes, debris and physical obstructions may be minimal, causing little to no delays for our technicians. In other situations, however, we must contend with large, heavy, and potentially hazardous materials including furniture, vegetation, warped wood and metal, and even dead animals. Some of these require special qualifications to legally remove, allowing us to make ample use of SERVPRO's wide range of certifications.
Chemical or Electrical Hazards
Sometimes, specific chemicals or electrical elements may be present in a submerged or dampened environment, creating serious hazards for unsuspecting persons. This is particularly the case after storms when winds can topple electrical lines or carry in harmful substances from afar. We recommend avoiding damaged areas until our personnel arrive and confirm that it is safe to re-enter. Our technicians have access to a wide range of safety equipment including full-body suits that allow us to go where you cannot safely.
Whether from lightning, electricity, or any other cause, fires can start in the aftermath of many major storms and hurricanes. While not inherently very dangerous once they have been put out, fires nevertheless create additional restoration tasks for us, extending the recovery process by days to weeks depending on the severity of damage.
SERVPRO of Catawba County East is a cleanup and restoration company ready around the clock to respond to disasters in the local area. Give us a call anytime at (828) 465-6504.

SERVPRO's Six Step Water Damage Remediation Process in Newton

4/17/2017 (Permalink)

Water Damage SERVPRO's Six Step Water Damage Remediation Process in Newton Water damage can affect any room in your home. Call SERVPRO to quickly remediate and prevent mold.

Proven Steps for Dealing with Water Damage

Stopping and cleaning up water damage in Newton requires quick action. SERVPRO maintains a 24-hour response team dedicated to removing water, mitigating the effects, and preventing further harm to your home. Our decades of experience in North Carolina has developed six steps that go from initial, emergency actions to the final inspection.

First, technicians secure your home after a water damage event. This action includes boarding up entrances to prevent further loss. We also inspect your home to identify collapsing ceilings, weakened sub-floors, and electrical hazards that all result from failed plumbing and other water sources.

Next, we use pumps to remove standing water. If the amount is under two inches, we use smaller extractors to get the job done. Once the visible water is gone, technicians inspect behind walls, in crawl spaces, and under floors for further water. If needed, we set up generators to ensure uninterrupted power.

Our next task is extracting trapped water. It is the moisture locked in carpets and floors. Technicians start by removing furniture from the affected rooms or rooms; this prevents our accidentally damaging the items while using our equipment. Next, they use extractor wands to draw water from within the carpet and between floorboards. If the carpets are especially water logged, team members remove the carpet and pad to be able to use larger extraction equipment on the carpet. In most of these situations, we suggest discarding the pad.

Now, it is time to examine and treat the carpet. Technicians look for damaged seams, delamination of the carpet back and the presence of mold. If the damage is minor, we treat or repair it. If the lamination holding the fibers in place is too thin or if the seams have rotted, we recommend disposal and replacement. If we find minor indications of mold, technicians treat the back of the carpet with an antimicrobial chemical. They replace the carpet (with a new pad) and treat the face of the carpet as well.

With a solid, clean foundation underfoot, we now dry the rest of the house. If the walls and ceilings are not too soaked or otherwise damaged, technicians use air movers and dehumidifiers to restore the normal moisture levels in your home and property. Our air movers deliver a rapid stream of air across affected surfaces of furniture, drywall, and ceiling tiles to speed up the natural drying process before the damage becomes permanent. The dehumidifiers we use draw out over 20 gallons of water from the air every 24 hours.

Finally, we pack up our tools and equipment, ensure all debris has been removed, and perform the last walk-through with you. SERVPRO of Catawba County East understands that this is a long process, but we are dedicated to quickly and safely placing you back in your home. Call us today at (828) 465-6504.

How SERVPRO Deodorizes Your Conover Restaurant After Flood Damage

3/25/2017 (Permalink)

Commercial How SERVPRO Deodorizes Your Conover Restaurant After Flood Damage Flooding and Odors Can Flow into Your Conover Restaurant--Call SERVPRO for Restoration

Flooding of a Business Results in Many Water Damage Issues

Flood damage is a real risk for restaurants. Sometimes the damage is the result of extreme weather. North Carolina suffers an average 31 tornadoes or twisters annually, which makes flooding a genuine concern for businesses in the area. However, even outside of tornado and hurricane season flood damage can occur in the blink of an eye. A broken water main, for example, can cause harm to your restaurant very quickly.
Deodorization is vital after flood damage to your Conover restaurant. Deodorization eliminates the leftover damp smell and makes your restaurant smell fresh and clean for your customers when you are ready to reopen. SERVPRO is equipped to deal with odors after a burst water main and leave your premises “Like it never even happened.”
The first step to restoring your business is to deal with the immediate water situation and dry your premises and the items in it as thoroughly as possible. However, some water odor may remain, especially if the damage was extensive, or the water was contaminated with sewage or other debris.
Our IICRC-certified technicians begin their deodorization effort by assessing the situation. We use moisture sensors and moisture meters to give us a clear picture of how much moisture is present in the environment. SERVPRO understands that there is usually more than one source of odor after flood damage. Possible sources include furniture, damaged carpets or flooring, or wetness in the walls and structure itself. We tackle each odor source individually for a thorough cleanup.
Hydroxyl generators are a suitable choice for many restaurants after flood damage. Hydroxyl generators deodorize the area by using UV light to react with hydrogen atoms and break down airborne water odors. They are safe for use around people which means your business can reopen or you can continue with restoration efforts while the generator is running.
In some cases, an ozone machine is used to dispel remaining odors. Ozone breaks down odors at a molecule level. Careful placement of fans enhances the effect. Ozone machines are best used when the area has been thoroughly dried, but some unpleasant smells remain. They are not suitable for use around people, plants or pets. The area must be evacuated before the machine can be started.
If you need help restoring your Conover restaurant, SERVPRO of Catawba County East is here to assist. Call us at (828) 465-6504 for deodorization treatment.

Three Reasons We Use Dehumidifiers to Repair Mold Damage in Newton Homes

3/22/2017 (Permalink)

Mold Remediation Three Reasons We Use Dehumidifiers to Repair Mold Damage in Newton Homes Mold infests your property especially when there is a hidden leak. Call SERVPRO to investigate the source and remediate.

Mold Can Spread Quickly in the Right Conditions

It is a familiar story. Homeowners spot creeping mold in their properties, and they spend months trying to banish it with household chemicals. They are, inevitably, unsuccessful, because rampant mold is a product of an underlying problem. The thing to remember is that mold is all around us. It is an organic substance, and it lives anywhere people do.

It is relatively harmless and poses no threat until it finds fertile enough conditions for multiplication. The conditions needed are lots of moisture and warmth, which is why residential leaks often lead to mold outbreaks. Fortunately, our team knows how to handle mold damage in Newton homes.

At SERVPRO, we use a system of dehumidification and humidity control to very successfully neutralize the spread of mold spores. Keep reading to find out why.

Dehumidifiers Dry the Air

When the problem is not standing water (large amounts of visible liquid) the fastest way to dry materials is to draw the vapor out from the air. It is an important part of mold remediation because it is this moisture which feeds the spores. Once it is gone, they cannot spread and go back to being harmless. Dehumidifiers are highly efficient and completely non-toxic.

Dehumidifiers Improve the Air

Damp conditions make rooms feel uncomfortable. When the air is thick with water, and humidity levels are high, it changes the way your skin and lungs react. Many people find it hard to sleep because the air is clammy. If left to spread, the musty odor of mold is another frustration. Dehumidifiers extract the vapor and capture odor causing particles.

Dehumidifiers Protect Materials

When used carefully (in a controlled environment) dehumidifiers are the best way to safeguard furniture and other organic materials from the mold. The spores eat away at things like wood and paper. Given enough time, they disintegrate structural components. So, applying dehumidifiers protects organic substances and prevents them from becoming moldy.

If you need help tackling the mold damage in your home, our technicians can carry out fast, effective repairs. SERVPRO of Catawba County East is a local service, and we cater to residents in the Newton area. Call us 24/7 at (828) 465-6504.

What Are the Risks of Flood Damage in Maiden?

3/8/2017 (Permalink)

Storm Damage What Are the Risks of Flood Damage in Maiden? Call SERVPRO to evaluate your flooding situation quickly and possibly prevent secondary damage.

SERVPRO Technicians Evaluate Water Conditions to Ensure Safety

At SERVPRO, we are keen to remind our customers that all water damage is different. You cannot clean up flooding from a faulty appliance or broken pipe in the same way as you would water from a burst river. Each situation requires a unique approach. It applies in particular to natural flooding because water intrusion carries distinct risks.

One of the biggest is the presence of pathogens in the water. It is very rare for homeowners to be injured by contaminated water, but it is important to put the right safety measures in place. It means washing your hands after coming into contact with flood damage in a Maiden home. It also means disposing of wet food items and taking precautions with drinking water.

Keep reading to find out about the dangers associated with natural flooding and how the SERVPRO technicians eliminate them.

Risk Assessment

Do remember that the risk to health from contaminated water is minimal as long as you follow some basic rules. In fact, far more injuries are caused by slips and falls in wet conditions. With the SERVPRO team on site and carrying out repairs, all dangers get neutralized quickly.

Chemical Dangers

It is imperative not to ingest any of the flood water. All natural flooding gets automatically categorized as ‘gray water,’ which means that the potential for toxins and chemicals is high. The liquid picks up all kinds of dirt, metals, and non-biological components as it travels, so caution (and thorough hand washing) comes highly recommended.


Gray water is likely to contain bacteria with a low-level risk. However, if it is not removed and dried quickly, it can escalate to what is known as black water, and this is dangerous. All types of sewage water get categorized as black. If a toilet is overflowing and flooding the house or a sewer line breaks, the situation is urgent.

It is the one time that the SERVPRO technicians have to dispose of household items that can dry out. For instance, carpets, drapes, and other porous items get dried with dehumidifiers. Unfortunately, this is not possible if they have absorbed black water because the level of contamination is too high.


Fortunately, our experts are trained to deal with contaminated water. After arriving onsite, we identify vulnerable areas and put measures in place to protect them. For example, most flooding remains on the ground floor. Plastic sheeting is used to separate the upper from the lower and prevent moisture and mold from rising. Everything that leaves the affected area requires disinfecting before it comes into contact with you or your family.

At SERVPRO of Catawba County East, your safety is a top priority. It is why we carry out flood damage repairs fast. The longer that a home stays exposed, the higher the risk of permanent damage, so a timely response is vital. Call us 24/7 at (828) 465-6504.